Forums Forums Enthusiast Forums A - Z Gadgets & Tech blackberry 9790 Help !!

Afternoon all

Just went to use my phone and there was a message saying enter 'blackberry' to continue. I did then it said enter your password. I did and now it says final attempt to enter password or data will be lost !!

Had the phone for nearly 2 years and never had this before

Any ideas?

TheMrs

try doing a battery pull,that should sort it out!

I did....it didn't

And now I have lost 15 years worth of contacts

contacts wont be affected by doing battery pull!!

No.....but white screen of death will

I presume it was on its way out anyway as my ringtone changed all by itself this morning

try starlight in birkenhead or liscard,they might be able to help!

Blackberry has the highest security of its type, if it's formatted itself then your data is gone, forever.

Normally the "enter Blackberry" is after the 6th, 9th and 10th attempt at passwords (to stop random key presses wiping a phone).

Try plugging it into your computer and using Blackberry desktop manager to perform a backup.

If the phone does wipe, and you already have a backup on your machine, restoring it will put everything back on your phone exactly as it was the last time it was backed up.

Thanks Doc...I think it must have been pressing buttons in my pocket and thats why all the attempts had been used