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by diggingdeeper - 8th May 2025 8:12am
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Joined: Apr 2012
Posts: 23
Newbeee
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OP
Newbeee
Joined: Apr 2012
Posts: 23 |
Can anybody help me? My CD/DVD player on my Windows 7 PC stopped working - it wouldn't recognise that a disc was in the drive. I bought a USB portable CD drive and tried that, but it also didn't work.
When I looked at on Systems properties it said (for both drives) "Windows cannot start ... configuration incomplete or damaged (CODE 19).
I checked this on the Windows website and then did a scanfix - it reported that it couldn't repair the file.
The next suggestion was to reload Windows 7 - but I don't have the original discs (the PC was bought direct from Dell)
Help! What now?
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Joined: Dec 2012
Posts: 7,253 Likes: 2
Wiki Addict
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Wiki Addict
Joined: Dec 2012
Posts: 7,253 Likes: 2 |
Sounds like the registry is corrupt. Download the free Ccleaner http://www.piriform.com/ccleaner/downloadRun it and click on the icon registry, then scan for issues, then fix selected issues, etc. Hopefully on the next reboot it should all be sorted.
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Joined: May 2008
Posts: 444
Smartchild
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Smartchild
Joined: May 2008
Posts: 444 |
You can download the Windows 7 files legally from here. Grab the version for the key you have. For what it's worth, a Home Premium key will activate both the x86 and the x64 versions, but not Professional or Ultimate. As your DVD drive is out of action for burning the ISO, you'll have to use the Windows 7 USB/DVD Download Tool from here.
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Joined: Jul 2012
Posts: 2,518
Forum Master
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Forum Master
Joined: Jul 2012
Posts: 2,518 |
Can anybody help me? My CD/DVD player on my Windows 7 PC stopped working - it wouldn't recognise that a disc was in the drive. I bought a USB portable CD drive and tried that, but it also didn't work.
When I looked at on Systems properties it said (for both drives) "Windows cannot start ... configuration incomplete or damaged (CODE 19).
I checked this on the Windows website and then did a scanfix - it reported that it couldn't repair the file.
The next suggestion was to reload Windows 7 - but I don't have the original discs (the PC was bought direct from Dell)
Help! What now? If you bought it direct from dell, there should be a recovery partition on pc, if there is you don't need a disk, just back up your files and run the recovery program.
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Joined: Jun 2011
Posts: 359
Old Hand
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Old Hand
Joined: Jun 2011
Posts: 359 |
Fetere sum, ego sum Ergo
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Posts: 367
Old Hand
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Old Hand
Joined: Jan 2012
Posts: 367 |
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Joined: Apr 2012
Posts: 23
Newbeee
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OP
Newbeee
Joined: Apr 2012
Posts: 23 |
Thanks for all the responses. I tried the first few were too complicated for me but, as suggested, I went back to Dell and followed their instructions to reset to factory settings. Thank goodness I had backed everything up on an external drive!!  The DVD player is now working again - all I have to do is retrieve all the programmes that disappeared - but it all seems to be working well. Thank you.
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by diggingdeeper - 19th Jul 2024 11:05am
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