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Joined: Jun 2011
Posts: 492
Smartchild
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OP
Smartchild
Joined: Jun 2011
Posts: 492 |
Afternoon all
Just went to use my phone and there was a message saying enter 'blackberry' to continue. I did then it said enter your password. I did and now it says final attempt to enter password or data will be lost !!
Had the phone for nearly 2 years and never had this before
Any ideas?
TheMrs
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Joined: Aug 2011
Posts: 820
Wise One
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Wise One
Joined: Aug 2011
Posts: 820 |
try doing a battery pull,that should sort it out!
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Joined: Jun 2011
Posts: 492
Smartchild
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OP
Smartchild
Joined: Jun 2011
Posts: 492 |
I did....it didn't  And now I have lost 15 years worth of contacts
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Joined: Aug 2011
Posts: 820
Wise One
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Wise One
Joined: Aug 2011
Posts: 820 |
contacts wont be affected by doing battery pull!!
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Joined: Jun 2011
Posts: 492
Smartchild
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OP
Smartchild
Joined: Jun 2011
Posts: 492 |
No.....but white screen of death will I presume it was on its way out anyway as my ringtone changed all by itself this morning
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Joined: Aug 2011
Posts: 820
Wise One
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Wise One
Joined: Aug 2011
Posts: 820 |
try starlight in birkenhead or liscard,they might be able to help!
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
Blackberry has the highest security of its type, if it's formatted itself then your data is gone, forever.
Normally the "enter Blackberry" is after the 6th, 9th and 10th attempt at passwords (to stop random key presses wiping a phone).
Try plugging it into your computer and using Blackberry desktop manager to perform a backup.
If the phone does wipe, and you already have a backup on your machine, restoring it will put everything back on your phone exactly as it was the last time it was backed up.
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Joined: Jun 2011
Posts: 492
Smartchild
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OP
Smartchild
Joined: Jun 2011
Posts: 492 |
Thanks Doc...I think it must have been pressing buttons in my pocket and thats why all the attempts had been used
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