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blackberry 9790 Help !! #857757
12th Feb 2014 4:20pm
12th Feb 2014 4:20pm
Joined: Jun 2011
Posts: 492
Seacombe
H
Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
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Joined: Jun 2011
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Seacombe


Afternoon all

Just went to use my phone and there was a message saying enter 'blackberry' to continue. I did then it said enter your password. I did and now it says final attempt to enter password or data will be lost !!

Had the phone for nearly 2 years and never had this before

Any ideas?

TheMrs

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Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857776
12th Feb 2014 5:08pm
12th Feb 2014 5:08pm
Joined: Aug 2011
Posts: 820
wallasey
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pokerchamp  Offline
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wallasey
try doing a battery pull,that should sort it out!

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857820
12th Feb 2014 6:44pm
12th Feb 2014 6:44pm
Joined: Jun 2011
Posts: 492
Seacombe
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Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
Smartchild
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Joined: Jun 2011
Posts: 492
Seacombe

I did....it didn't frown

And now I have lost 15 years worth of contacts frown

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857825
12th Feb 2014 7:03pm
12th Feb 2014 7:03pm
Joined: Aug 2011
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wallasey
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wallasey
contacts wont be affected by doing battery pull!!

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857830
12th Feb 2014 7:14pm
12th Feb 2014 7:14pm
Joined: Jun 2011
Posts: 492
Seacombe
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Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
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Joined: Jun 2011
Posts: 492
Seacombe

No.....but white screen of death will frown

I presume it was on its way out anyway as my ringtone changed all by itself this morning

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857847
12th Feb 2014 7:47pm
12th Feb 2014 7:47pm
Joined: Aug 2011
Posts: 820
wallasey
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wallasey
try starlight in birkenhead or liscard,they might be able to help!

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857851
12th Feb 2014 8:03pm
12th Feb 2014 8:03pm
Joined: Feb 2010
Posts: 2,631
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TheDr Offline
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TheDr  Offline
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Blackberry has the highest security of its type, if it's formatted itself then your data is gone, forever.

Normally the "enter Blackberry" is after the 6th, 9th and 10th attempt at passwords (to stop random key presses wiping a phone).

Try plugging it into your computer and using Blackberry desktop manager to perform a backup.

If the phone does wipe, and you already have a backup on your machine, restoring it will put everything back on your phone exactly as it was the last time it was backed up.

Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs] #857860
12th Feb 2014 8:26pm
12th Feb 2014 8:26pm
Joined: Jun 2011
Posts: 492
Seacombe
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Headcoat_TheMrs Offline OP
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Headcoat_TheMrs  Offline OP
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Seacombe


Thanks Doc...I think it must have been pressing buttons in my pocket and thats why all the attempts had been used frown


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