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#857757 - 12th Feb 2014 4:20pm blackberry 9790 Help !!
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe


Afternoon all

Just went to use my phone and there was a message saying enter 'blackberry' to continue. I did then it said enter your password. I did and now it says final attempt to enter password or data will be lost !!

Had the phone for nearly 2 years and never had this before

Any ideas?

TheMrs

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#857776 - 12th Feb 2014 5:08pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
pokerchamp Offline
Wise One

Registered: 29th Aug 2011
Posts: 820
Loc: wallasey
try doing a battery pull,that should sort it out!

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#857820 - 12th Feb 2014 6:44pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe

I did....it didn't frown

And now I have lost 15 years worth of contacts frown

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#857825 - 12th Feb 2014 7:03pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
pokerchamp Offline
Wise One

Registered: 29th Aug 2011
Posts: 820
Loc: wallasey
contacts wont be affected by doing battery pull!!

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#857830 - 12th Feb 2014 7:14pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe

No.....but white screen of death will frown

I presume it was on its way out anyway as my ringtone changed all by itself this morning

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#857847 - 12th Feb 2014 7:47pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
pokerchamp Offline
Wise One

Registered: 29th Aug 2011
Posts: 820
Loc: wallasey
try starlight in birkenhead or liscard,they might be able to help!

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#857851 - 12th Feb 2014 8:03pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Blackberry has the highest security of its type, if it's formatted itself then your data is gone, forever.

Normally the "enter Blackberry" is after the 6th, 9th and 10th attempt at passwords (to stop random key presses wiping a phone).

Try plugging it into your computer and using Blackberry desktop manager to perform a backup.

If the phone does wipe, and you already have a backup on your machine, restoring it will put everything back on your phone exactly as it was the last time it was backed up.

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#857860 - 12th Feb 2014 8:26pm Re: blackberry 9790 Help !! [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe


Thanks Doc...I think it must have been pressing buttons in my pocket and thats why all the attempts had been used frown

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