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Took our new pup to the vets on Woodchurch Road by the Aldi and have never known anyone so inept.
He started off great saying how healthy and lovely our Alfie was and was very impressed with his notes from his kennels.
We had taken him in for his second injection which was meant to be £15 including a full check up which we thought was a great price, only when we went to pay the bill we were told it was £33 when we queried the price the snotty receptionist said he had been given a restart injection as there vaccine wasn't compatible with what he had already had, therefore we would have to keep him in for another two weeks and then go back for another injection which he shouldn't have needed before he can go out anywhere. To sum it up we had to wait over an hour because they had forgot to book our appt even though they told ius it had been booked , the vet gave him the wrong injection and the staff need lessons in customer service and the vet doesn,t tell you wahat he is giving your pet .

Don't go there - rant over

oh dear...good to know thanks

hi , i use these vets [ vets 4pets ]since dec 11, alway's found them fine. sorry you have a negative experience,i feel you should have had the full details of injections before proceeding. poor alfie! [i was there y/day with sally, sore paw, think i met you with your daugther]

I've used these since nov 2010, never had a problem, always great service, great pricing, great communication, extremely knowledgeable vets.

would highly recommend them.

Looks like there is vet service which is as incompetent as my doctor's. Doc ok but the backroom staff? Sheesh.

Hi Waddi,I've been thinking about giving these vets a try,how many vets do they have? Is Matt Pope still there?

I use these vets ive found them to be good as far as I know Matt Pope is still there.

I always use this vet and never had a problem

I applied for the receptionist job but never heard back so maybe you got the new receptionist

Hi Ludwigvan, I use Vets 4 pets and have done since it opened,i can confirm Matt Pope is there, i moved my dog there when Matt moved from Broadway.. I find this vets to be brilliant, they are always helpful, cheap and fully explain everything..

Hi pegsgirl,thanks for the information,I'm glad to hear that Matt Pope is still there I think it's good to have the continuity of having the same vet treat your pet.I used to go to him when he was at Broadway,a top vet in my opinion, and the reason I didn't follow him to Woodchurch road was that I was concerned that he was a one man band and might be taking on too much.

yes i agree , matt pope, is are sally-anns vet ,she loves him.

Hi ludvig.
Matt has another vet joined the practice now. So he does manage to get a day off. Vets 4 pets is a franchise and Matt worked so hard to give the place a good name. I've only ever heard good comments. I would recommended it to you. Plus its in prenton not far from you.

Thanks for the info pegsgirl I think I'll stroll up there and have a chat with them.I still think Broadway are good,especially the nurses but apart from one female vet that neither I nor my dogs are keen on,they never seem to stay very long so consequently there is no chance to establish a rapport,which I think is important especially with having elderly dogs with their attendant health problems.

Hi you did meet us there and the owner of the practice actually phoned my partner to apologise for the mistakes they had made and to arrange for himself to be there to give Alfie his next injection and to confirm that the snotty receptionist will be getting spoken to on her attitude. He was very apologetic and stated that this hadn't happened before.