Ive heard of crap like this happening before when people have phone up; im sure its been posted on the boards before today as well.
Best way deffo seems to go down to Peco, but still they should employ some receptionists who can actually do the fookin job they are paid for.
Dont blame you not being arsed now, if a business isnt happy to do a simple thing like phone you back, why should you bother to take your business to them... I certainly wouldnt.
Sorry to hear they were no good for you though fella