A permanent full-time position has arisen within Group Technical Services for a Service Desk Assistant.

The Service Desk is the First Point of Contact for IT Services across the business, providing first level resolution support to the Technical Services teams.

Reporting to the Service Desk Manager the successful candidate will be responsible for providing administrative duties to support the Technical Services teams. Duties include taking and logging calls with 1st line resolution, producing regular reports, accurate recording of information to spreadsheets, and filing.

Communication and organisational skills, and an excellent telephone manner are required for this role, as are customer focus, self motivation, and resourcefulness. Strong skills using Microsoft Word, Excel and Outlook are essential. Previous experience in a similar role would be an advantage.

For a full job description or to apply via CV please contact Sue Williams by no later than 13 February 2015.

0151 653 1700

Park Group plc
Valley Road
Birkenhead
WIRRAL
CH41 7ED