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#859081 18th Feb 2014 2:01pm
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We have a Microsoft Wireless keyboard & mouse which until the other day worked perfectly. In the middle of typing an email, the keyboard just stopped working. The mouse continues to work no problem.

I've tried the following:
- replacing the batteries
- resetting the wireless receiver (not possible no reset switch) & the mouse is still working
- plugging in a USB Keyboard. This doesn't work either
- plugging in another USB Keyboard. Light comes on on the keyboard

Have been to the Device Manager & it states that everything's working OK.

Not sure where to go from here.. Any advice anyone?

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whocares #859085 18th Feb 2014 2:29pm
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Interference in the room?
Baby monitor?
Digital Phone DEC ?

whocares #859091 18th Feb 2014 3:06pm
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Boot up in safe mode and see if you can get any keyboards to work. You have to press F8 to get the safe mode option so if you can get that the keyboard is being disabled in normal windows mode.

You may have a virus.
You mentioned it happened when doing emails.

Test the keyboards on another computer just incase its a coincidence.

whocares #859117 18th Feb 2014 6:00pm
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usb usually requires a reboot to pick up,wireless keyboard might need new batteries,just a thought.

whocares #859213 18th Feb 2014 10:09pm
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you say you replaced batteries-- there are batteries in the keyboard and the mouse. Mine lost the use of some of the function keys-still havent got them working. Oh technology

whocares #860140 23rd Feb 2014 10:09am
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Is the sensor in the USB stick or does it have a little box thing on a short lead? My one at work has this and the box needs batteries as well.

whocares #860757 25th Feb 2014 11:29pm
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Have since found out it was a virus. Only solution was to wipe the drive clean & start again. Thanks for your suggestions everyone.

whocares #860776 26th Feb 2014 9:09am
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ouch frown

Make sure you have some antivirus software running.
That also integrates in to your e-mail software.

Thanks for letting us know the outcome.


Moderated by  Mark 

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