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Keyboard Problem #859081
18th Feb 2014 1:01pm
18th Feb 2014 1:01pm
Joined: Sep 2011
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whocares Offline OP
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whocares  Offline OP
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We have a Microsoft Wireless keyboard & mouse which until the other day worked perfectly. In the middle of typing an email, the keyboard just stopped working. The mouse continues to work no problem.

I've tried the following:
- replacing the batteries
- resetting the wireless receiver (not possible no reset switch) & the mouse is still working
- plugging in a USB Keyboard. This doesn't work either
- plugging in another USB Keyboard. Light comes on on the keyboard

Have been to the Device Manager & it states that everything's working OK.

Not sure where to go from here.. Any advice anyone?

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Re: Keyboard Problem [Re: whocares] #859085
18th Feb 2014 1:29pm
18th Feb 2014 1:29pm
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Interference in the room?
Baby monitor?
Digital Phone DEC ?


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Re: Keyboard Problem [Re: whocares] #859091
18th Feb 2014 2:06pm
18th Feb 2014 2:06pm
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Boot up in safe mode and see if you can get any keyboards to work. You have to press F8 to get the safe mode option so if you can get that the keyboard is being disabled in normal windows mode.

You may have a virus.
You mentioned it happened when doing emails.

Test the keyboards on another computer just incase its a coincidence.


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Re: Keyboard Problem [Re: whocares] #859117
18th Feb 2014 5:00pm
18th Feb 2014 5:00pm
Joined: Sep 2012
Posts: 99
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stanb Offline
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stanb  Offline
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usb usually requires a reboot to pick up,wireless keyboard might need new batteries,just a thought.

Re: Keyboard Problem [Re: whocares] #859213
18th Feb 2014 9:09pm
18th Feb 2014 9:09pm
Joined: Mar 2010
Posts: 4,044
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fish5133 Offline
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fish5133  Offline
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Joined: Mar 2010
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Heswallish
you say you replaced batteries-- there are batteries in the keyboard and the mouse. Mine lost the use of some of the function keys-still havent got them working. Oh technology

Re: Keyboard Problem [Re: whocares] #860140
23rd Feb 2014 9:09am
23rd Feb 2014 9:09am
Joined: May 2008
Posts: 4,118
Devon
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Softy_Southerner Offline

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Is the sensor in the USB stick or does it have a little box thing on a short lead? My one at work has this and the box needs batteries as well.

Re: Keyboard Problem [Re: whocares] #860757
25th Feb 2014 10:29pm
25th Feb 2014 10:29pm
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whocares Offline OP
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whocares  Offline OP
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Have since found out it was a virus. Only solution was to wipe the drive clean & start again. Thanks for your suggestions everyone.

Re: Keyboard Problem [Re: whocares] #860776
26th Feb 2014 8:09am
26th Feb 2014 8:09am
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Posts: 21,238
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ouch frown

Make sure you have some antivirus software running.
That also integrates in to your e-mail software.

Thanks for letting us know the outcome.


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