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#844807 20th Dec 2013 5:28pm
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rossie Offline OP
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I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of £60 or take out a 12 month contract at £10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

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rossie #844815 20th Dec 2013 6:26pm
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Who provides your email service?

rossie #844816 20th Dec 2013 6:27pm
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(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

rossie #844821 20th Dec 2013 6:40pm
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Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie

rossie #844828 20th Dec 2013 7:37pm
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Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

rossie #844839 20th Dec 2013 8:15pm
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As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.

rossie #844852 20th Dec 2013 9:24pm
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it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

rossie #844855 20th Dec 2013 9:32pm
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Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.

rossie #844857 20th Dec 2013 9:41pm
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If your on yahoo read this topic.

click me

Last edited by Mark; 20th Dec 2013 9:46pm.
rossie #844858 20th Dec 2013 9:41pm
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Could be a DNS issue on Virgin?

rossie #844860 20th Dec 2013 9:45pm
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I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns

Mark #844862 20th Dec 2013 9:50pm
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Originally Posted by Mark
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on smile

rossie #844882 20th Dec 2013 11:07pm
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Just to let you know that Rossie is not ignoring all your helpful advice, she is baby sitting her granddaughter tonight.

rossie #844905 21st Dec 2013 8:12am
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rossie Offline OP
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Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

rossie #845097 22nd Dec 2013 10:00am
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Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.

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