|
Forums65
Topics76,550
Posts1,034,387
Members15,032
| |
Most Online244,501
May 17th, 2026
|
|
|
2 members (2 invisible),
56,181
guests, and
669
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
M |
T |
W |
T |
F |
S |
S |
|
|
|
|
1
|
2
|
3
|
4
|
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
|
26
|
27
|
28
|
29
|
30
|
31
|
|
|
|
|
Joined: Oct 2011
Posts: 300
Old Hand
|
OP
Old Hand
Joined: Oct 2011
Posts: 300 |
I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of £60 or take out a 12 month contract at £10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.
|
|
|
|
|
Joined: Nov 2013
Posts: 151
Enthusiast
|
|
Enthusiast
Joined: Nov 2013
Posts: 151 |
Who provides your email service?
|
|
|
|
|
Joined: Nov 2013
Posts: 151
Enthusiast
|
|
Enthusiast
Joined: Nov 2013
Posts: 151 |
(I'm assuming Virgin are your ISP and that your email isn't through Virgin)
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
Firewall or connecting to the wrong wifi router?
Ive sent you a private message rossie
|
|
|
|
|
Joined: Oct 2011
Posts: 300
Old Hand
|
|
OP
Old Hand
Joined: Oct 2011
Posts: 300 |
Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.
Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".
Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.
Re connect. And select Home network.
Make sure you have the correct password for the router.
Who is your e-mail provider ?
They couldn't have removed the connection if connected remotely.
|
|
|
|
|
Joined: May 2011
Posts: 73
Member
|
|
Member
Joined: May 2011
Posts: 73 |
it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
If your on yahoo read this topic. click me
Last edited by Mark; 20th Dec 2013 9:46pm.
|
|
|
|
|
Joined: Mar 2010
Posts: 607
Smartchild
|
|
Smartchild
Joined: Mar 2010
Posts: 607 |
Could be a DNS issue on Virgin?
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
I wouldn't have thought so if she can access it from her friends.
Dns looks locally first before ISP.
The laptop has a local "hosts" file.
To refresh DNS
ipconfig /flushdns
|
|
|
|
|
Joined: Mar 2010
Posts: 607
Smartchild
|
|
Smartchild
Joined: Mar 2010
Posts: 607 |
I wouldn't have thought so if she can access it from her friends.
Dns looks locally first before ISP.
The laptop has a local "hosts" file.
To refresh DNS
ipconfig /flushdns That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on 
|
|
|
|
|
Joined: Oct 2011
Posts: 1,961
Forum Addict
|
|
Forum Addict
Joined: Oct 2011
Posts: 1,961 |
Just to let you know that Rossie is not ignoring all your helpful advice, she is baby sitting her granddaughter tonight.
|
|
|
|
|
Joined: Oct 2011
Posts: 300
Old Hand
|
|
OP
Old Hand
Joined: Oct 2011
Posts: 300 |
Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx
|
|
|
|
|
Joined: Nov 2003
Posts: 21,270 Likes: 6
Wiki Master
|
|
Wiki Master
Joined: Nov 2003
Posts: 21,270 Likes: 6 |
Rossie,
A ping test can help with the issue.
From the start bar search type in
cmd
Click on the program cmd to start the program.
Type in lower case ping youremailprovider.com (hit enter)
Example
ping sky.com
This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.
So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.
|
|
|
Click to View Topic.
|
|
|
Posts: 237
Joined: May 2009
|
|
|
There are no members with birthdays on this day. |
|
|
|
