I have had problems with the same company, I bought a printer through ebay and paid with paypal, was meant to be all covered, printer arrived broken, out of 650 pound i got an email to say i had been given a partial refund so i was happy thinking ok problem solved, when i actually checked i had been given a 10p refund an the case closed lol so i contacted my credit card company who pulled the money back from paypal, sent the printer back but the guy never collected it and paypal made my account over drawn for 650 pound. Needless to say i never and will never pay it