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Joined: Dec 2007
Posts: 388
Old Hand
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OP
Old Hand
Joined: Dec 2007
Posts: 388 |
Still no email. I've phoned the useless buggers and requested my MAC.
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CrocodileDundee
Unregistered
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CrocodileDundee
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20 minutes on the phone, thank god it's free, and four different departments later and Virgin say they are hoping it will be fixed by 09:00 tomorrow. Watch this space!!!
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Joined: Dec 2010
Posts: 3,354
Forum Guardian
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Forum Guardian
Joined: Dec 2010
Posts: 3,354 |
Croc is it the usual problems with the exchange BS
Can't be as bad as talk talk, absolute clowns they are
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CrocodileDundee
Unregistered
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CrocodileDundee
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I'ts an area fault they reckon.
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Joined: Nov 2008
Posts: 1,781
Forum Addict
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Forum Addict
Joined: Nov 2008
Posts: 1,781 |
definitely an area fault, mine is spot on.
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Joined: Aug 2004
Posts: 22,315 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 Likes: 1 |
Still no email. I've phoned the useless buggers and requested my MAC. Are yo on their ADSL service?  At least their cable service is consitently quite fast (when they allow you to use it that is), but their ADSL service is the pits lmao.
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Joined: Dec 2007
Posts: 388
Old Hand
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OP
Old Hand
Joined: Dec 2007
Posts: 388 |
Are you on their ADSL service? Yes Matt and it's never been that good to be honest. I'm getting 6.2Mbps at the moment which is ok but it usually disconnects and reconnects itself at least once per day. I'm thinking of going onto BT's Broadband And Anytime Calls bundle btw. Got my MAC already. At least Virgin can get something right.
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Joined: Aug 2004
Posts: 22,315 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 Likes: 1 |
Avoid BT like the plague - my mum was left without internet for 52 days by their stupidity - and their broadband is a right royal rip off price wise - and they are starting to implement the dirty traffic management and throttling tactics that Virgin do. And avoid TalkTalk/Tiscali. Not sure about Orange nowadays, but they had a terrible reputation.
Probably leaves you with o2 and Plusnet haha, the former have been excellent for me. Im with Madasafish (sub of Plusnet) for my landline, and they are dirt cheap call-wise, and have always gone way above my expectations when it comes to customer service!!
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Joined: Jul 2008
Posts: 14,545 Likes: 33
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,545 Likes: 33 |
I'm with talk talk, they are very cheap (phonecalls and broadband), customer service can be crap when you initially try and get connected. Once your connected everything is fine.
Most of the customer services are much of a muchness, you might as well pay a cheap price and get crappy service than pay a higher price and get a crap service.
My speed on ADSL is amazing, but I am sitting on top of the telephone exchange.
All the problems on joining were Openreach problems not talktalk as they do line repairs, connections etc.
Have had a few funnies now and then - broadband and/or phone occasionally went off just after midnight, back on the next day, but they were doing a major upgrade to the exchange to increase its capacity and speed.
I don't know how people are taken in by the Virgin phonecall pricing, they are totally extortionate on a system that should be able to provide the cheapest calls.
There's a real danger that the left will drag Britain back to the 1970s, with secure well-paid jobs, ample housing, properly-funded NHS and social care, free tuition, student grants, final salary pensions, affordable rail fares and fabulous films and music. David Osland 2025 We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Aug 2004
Posts: 22,315 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 Likes: 1 |
The problem with Tiscali/TalkTalk is they are rotten from the core, every element of their service seems to fall foul of regulators and watchdogs, and they are constantly involved in some scam or swindle, and generating massive amounts of complaints. For all their faults, even BT can't hold a candle to TalkTalks crappy service... TalkTalk have a long and established history of leaving (particuarly new) customers without internet access for weeks, even months in a lot of cases. Then they have the reputation for increasing their prices willy-nilly. Just this week they have been fined £2.5million for continuing to bill an estimated 62,000 customers who no longer have services from them. Routers going lost in the post, ending up all around the world, taking months to arrive at customers, not honouring price contracts etc... And thats before you even consider their shitty customer services!! I seem to recall it took you over a month of arsing about with their customer services telling you your not even a customer etc, before they got your connection installed. Their biggest problem is, they seem to be totally profit driven, with zero interest in their customers. Everytime they have problems, and the numerous times they have been on Watchdog and other consumer shows, they always blame it on some crappy system they have running, they never hold their hands up and say we are getting it wrong, and things never improve (its 5 years since the horrors of new customer connections hit the headlines, and you yourself are proof they are still happening). They were on rip-off britain just a few weeks ago with people still experiencing problems with their internet connections amongst other issues. It's easier to just avoid the ... than risk the problems - the risk is simply too high. Whilst no ISP is perfect, and all ISP's suffer some issues from time to time, the level of customer disastisfaction with TalkTalk seems to be extraordinarily higher than other ISP's. When a company like o2, for the mostpart, can get it "just right" (even if it is a couple of quid more expensive - not worked it out) why can't the others? Freefone customer support 24/7 based in the UK (no Indians asking you to speak clear English to them because they can't understand you), who know what they are talking about instead of just reading from a script and ending up at "computer says no" etc... Internet services that are lightning fast, no horror stories of people struggling for months to get connections, rewards given to loyal customers in the form of discounts, generally just a service that works and a company that seems interested in keeping you happy to keep your custom etc... and there are other smaller companies like them, but none of the big-boys follow their example? o2 show it can be done, the only conclusion I can reach is that none of the other want to do it!
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Joined: May 2010
Posts: 2,492
Forum Master
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Forum Master
Joined: May 2010
Posts: 2,492 |
Bahhh it's still not working 
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Joined: Aug 2004
Posts: 22,315 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 Likes: 1 |
Told ya haha 
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Joined: Dec 2007
Posts: 388
Old Hand
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OP
Old Hand
Joined: Dec 2007
Posts: 388 |
Bahhh it's still not working Likewise. Day 3 and still no email. Useless bustards.
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Joined: May 2010
Posts: 2,492
Forum Master
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Forum Master
Joined: May 2010
Posts: 2,492 |
Told ya haha Shhhhh!
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Joined: Dec 2010
Posts: 3,354
Forum Guardian
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Forum Guardian
Joined: Dec 2010
Posts: 3,354 |
The problem with Tiscali/TalkTalk is they are rotten from the core, every element of their service seems to fall foul of regulators and watchdogs, and they are constantly involved in some scam or swindle, and generating massive amounts of complaints. For all their faults, even BT can't hold a candle to TalkTalks crappy service... TalkTalk have a long and established history of leaving (particuarly new) customers without internet access for weeks, even months in a lot of cases. Then they have the reputation for increasing their prices willy-nilly. Just this week they have been fined £2.5million for continuing to bill an estimated 62,000 customers who no longer have services from them. Routers going lost in the post, ending up all around the world, taking months to arrive at customers, not honouring price contracts etc... And thats before you even consider their shitty customer services!! I seem to recall it took you over a month of arsing about with their customer services telling you your not even a customer etc, before they got your connection installed. Their biggest problem is, they seem to be totally profit driven, with zero interest in their customers. Everytime they have problems, and the numerous times they have been on Watchdog and other consumer shows, they always blame it on some crappy system they have running, they never hold their hands up and say we are getting it wrong, and things never improve (its 5 years since the horrors of new customer connections hit the headlines, and you yourself are proof they are still happening). They were on rip-off britain just a few weeks ago with people still experiencing problems with their internet connections amongst other issues. It's easier to just avoid the ... than risk the problems - the risk is simply too high. Whilst no ISP is perfect, and all ISP's suffer some issues from time to time, the level of customer disastisfaction with TalkTalk seems to be extraordinarily higher than other ISP's. When a company like o2, for the mostpart, can get it "just right" (even if it is a couple of quid more expensive - not worked it out) why can't the others? Freefone customer support 24/7 based in the UK (no Indians asking you to speak clear English to them because they can't understand you), who know what they are talking about instead of just reading from a script and ending up at "computer says no" etc... Internet services that are lightning fast, no horror stories of people struggling for months to get connections, rewards given to loyal customers in the form of discounts, generally just a service that works and a company that seems interested in keeping you happy to keep your custom etc... and there are other smaller companies like them, but none of the big-boys follow their example? o2 show it can be done, the only conclusion I can reach is that none of the other want to do it! Matt i'm with you mate, I used to be a bench engineer and have a decent bit of IT experience, Talk Talk are the biggest shower i have come across, Customer service is sh*te and all call centres seem to be based abroad. Frustration isn't the word. You get helpfull advice such as is your router turned on ? - wtf ? They give you a half decent connection when in trial period, but averages about 5mb soon as trial expires and your bound for two years they put u on a 1mb pI** poor line, online with your mates on COD is a no no as line can't cope, youtube is even an effort, constant lag and pauses and contention on the line is about 1 to the rest of the wirral, stay away from talk talk they are about as technical as a monkey, customer support doesn't exist, you'd get more sense from pc world and that is saying something ! My missus thought she was doing us a favor by using them becasue they are cheap, i have found out why the hard way Cowboys 
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