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#287497 - 28th Jan 2009 8:13pm 1,150 Merseyside jobs lost at Littlewoods..
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AROUND 1,150 Merseyside jobs were axed today with the closure of the former Littlewoods call centre.




Shop Direct made the shock announcement this afternoon.

The former Littlewoods catalogue and home shopping business said 1,000 of those jobs would be at the call centre in Crosby.

The other 150 job losses will take place at its Aintree financial services operation and two other sites in Preston and Manchester.

Some staff were reported to have collapsed and many were in tears at the News.

Bosses said the bombshell closure is due to the increase of internet sales.

They have opened a 90-day consultation process with workers and their unions.

Shop Direct chief executive Mark Newton Jones said: ““We recognise that this will be a difficult time for those members of our team impacted by today’s announcement.

“We do hope to relocate 250 of them and we will do everything we can to support those affected.

“Our business is changing because the way our customers choose to shop with us is changing.

“We anticipate that 70% of our sales will be online by 2010/11 and, therefore, the future of our business is online-led. We are a strong and growing business. In order to maintain this growth, we need to continue to adapt and change to the needs of our customers.”

One caller to the ECHO, whose relatives work at both Crosby and Aintree, said staff were distraught when bosses broke the News this morning.

She said: “One woman collapsed and everyone was screaming.”

THE LIVERPOOL ECHO

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#287505 - 28th Jan 2009 8:25pm Re: 1,150 Merseyside jobs lost at Littlewoods.. [Re: ]
Spritey_Nikki Offline

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Registered: 13th Feb 2008
Posts: 1809
Loc: Wallasey
I dont think it is down to Internet sales - I think it because of the credit crunch.

Littlewoods do not cater to the younger generation anymore - and its the younger generation that are still spending the money.
_________________________

Nikki Abbo! wink Life isnt a practise,you have to get it right first time! smile

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#287518 - 28th Jan 2009 9:10pm Re: 1,150 Merseyside jobs lost at Littlewoods.. [Re: Spritey_Nikki]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4092
Loc: Back in Devon
I for one don't use the call centre as it is a bloody nightmare to get through to. Of course people use the internet - the message you're played constantly while hanging on for someone to answer the phone is directing you to their website! You have a choice: 10 - 15 mins hanging on the phone to speak to someone or clicking on the website - no contest!

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