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#1032159 - 10th Mar 2017 3:22pm Router problems. Talk Talk?
paxvobiscum Offline
Forum Addict

Registered: 31st May 2011
Posts: 1119
Loc: Upton
Has anyone had Router problems this week and been unable to get internet?

I am with Talk Talk and parts of the day get a message to state I am not connected.

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#1032161 - 10th Mar 2017 4:09pm Re: Router problems. Talk Talk? [Re: paxvobiscum]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7776
Loc: wallasey
Had no problems in liscard. Will check when I get home.

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#1032163 - 10th Mar 2017 4:55pm Re: Router problems. Talk Talk? [Re: paxvobiscum]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 14169
Loc: Wirral
Pax I too am with Talk Talk. I was with Virgin without any problems, they tansferred us to Talk Talk, and every day I have the same problem as you are mentioning.

Fine through the daytime, but once 11pm to midnight comes, it's an absolute pain in the neck. On of, On off constantly.

No connection, no connection, no connection every five minutes.

Don't know what they are up to but not satisfactory at all.
_________________________
...and those who were seen dancing were thought to be insane by those who could not hear the music.FN

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#1032164 - 10th Mar 2017 5:34pm Re: Router problems. Talk Talk? [Re: paxvobiscum]
cools Offline
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Registered: 16th Aug 2013
Posts: 1694
Loc: Wirral
I used to have that all the time but must admit been quite good lately. I was with tesco and they transferred me to Talktalk. They gave me no incentive when became a customer so a couple of months ago having seen it being offered lower to new customers I rang up and complained, reduced my monthly bill and so they should. Maybe worth a phonecall see what they can do for you. If I remember right I had to take cover off my phone socket and plug it it without something they test,it worked quite well without cover on so I've left it off.

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#1032165 - 10th Mar 2017 5:44pm Re: Router problems. Talk Talk? [Re: paxvobiscum]
Habdab Offline
Addict

Registered: 12th Jun 2011
Posts: 232
Loc: Wallasey
You can always check the state of their service by visiting this site....
http://downdetector.co.uk/problems/talktalk

That's providing you have an internet connection.

On a slightly different note, I have just bought their 76 Mbps service boost. I ran a speed check and found my Upload speed had increased from 1.9 Mbps to 19.5 Mbps but the download speed had hardly increased and was only 38 Mbps.
I rang talktalk and after spending half an hour with an Indian gentleman who I could barely understand, and repeatedly watching my routers lights while he reset it and lost all the passwords in it, he decided he would escalate my call and I was promised a call back within 24 hours. (which never happened)
I resolved the issue by switching off my router for half an hour. When I turned it back on, my speed was up to 75.5 Mbps.
My point is, if you have issues, try switching off the router for half an hour and see if it fixes things before you take the next step of applying for a headache trying to decipher what an offshore agent is telling you.

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#1032172 - 10th Mar 2017 11:09pm Re: Router problems. Talk Talk? [Re: paxvobiscum]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 14169
Loc: Wirral


True to form, no problems all day or evening @ 11.04pm and it's started already.

Can't be bothered battling with it. Night folks. Will try what Habdab says tomorrow..
_________________________
...and those who were seen dancing were thought to be insane by those who could not hear the music.FN

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#1032174 - 11th Mar 2017 12:27am Re: Router problems. Talk Talk? [Re: Habdab]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10002
Loc: Birkenhead
Originally Posted By: Habdab
You can always check the state of their service by visiting this site....
http://downdetector.co.uk/problems/talktalk

That's providing you have an internet connection.

On a slightly different note, I have just bought their 76 Mbps service boost. I ran a speed check and found my Upload speed had increased from 1.9 Mbps to 19.5 Mbps but the download speed had hardly increased and was only 38 Mbps.
I rang talktalk and after spending half an hour with an Indian gentleman who I could barely understand, and repeatedly watching my routers lights while he reset it and lost all the passwords in it, he decided he would escalate my call and I was promised a call back within 24 hours. (which never happened)
I resolved the issue by switching off my router for half an hour. When I turned it back on, my speed was up to 75.5 Mbps.
My point is, if you have issues, try switching off the router for half an hour and see if it fixes things before you take the next step of applying for a headache trying to decipher what an offshore agent is telling you.


Yep, I was sceptical that the half hour off would work but it did with mine as well a while ago, but this is only applicable with fibre connections.

Best fix for non-fibre is to reboot the router only during the worst connection time, this trains the signal when noise is at its worst and may prevent it dropping out, you may lose a bit of speed the rest of the time.

If you do not have any joy with talktalk and their telephone non-help call centre, escalate your problems with Milton Keynes staff on the talktalk forum although some of their best staff there have left they normally get things resolved and even talk sense.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#1032175 - 11th Mar 2017 5:57am Re: Router problems. Talk Talk? [Re: diggingdeeper]
paxvobiscum Offline
Forum Addict

Registered: 31st May 2011
Posts: 1119
Loc: Upton
Thank you so much everyone. Your advice has been most helpful.

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