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Laptop problem #846974
1st Jan 2014 7:53am
1st Jan 2014 7:53am
Joined: Jan 2010
Posts: 30
Tranmere
F
fisherman Offline OP
Newbeee
fisherman  Offline OP
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Joined: Jan 2010
Posts: 30
Tranmere
I recently had my computer cleaned due to a virus and set back to factory restore but know my cd player wont work it did before anybody any ideas would be very grateful for your help thanks

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Re: Laptop problem [Re: fisherman] #846980
1st Jan 2014 9:37am
1st Jan 2014 9:37am
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Joined: Nov 2003
Posts: 21,238
Wirral
Hi, and Happy New year wink

Can you try

1/ Music CD
2/ Movie DVD

It may just be that when you put a CD in that the new anti virus software has disabled Auto Run (The popup screen that says what would you like to do).
If this is the case then you can access all you need via My Computer. You can also disable the block auto run on via your Anti Virus but its not recommended as viruses can be installed via an Auto Run.

Hope that helps.


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Re: Laptop problem [Re: fisherman] #847011
1st Jan 2014 11:55am
1st Jan 2014 11:55am
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rover644 Offline
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rover644  Offline
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Sometimes after a restore one or two drivers can be missing. Check on device manager and next to CD/DVD drive check if it has a yellow triangle.

Re: Laptop problem [Re: fisherman] #847111
1st Jan 2014 6:13pm
1st Jan 2014 6:13pm
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Mark Offline

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Mark  Offline

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Right click on the triangle select properties and update driver.

Failing that it could be a conflict of resources. Meaning two bits of hardware are cconflicting. Make sure there are not 2 conflicts.

Or visit the manufacturer website and down load the dvd drivers.


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