WikiWirral is where great friendships are made.
Forum Statistics
Posts1,027,401
Topics75,528
Members13,471
Forums65
Posts in last 24hrs21
Most Online14,906
Nov 23rd, 2019
Who's Online Now
43 registered members (10 invisible), 1,743 guests, and267 spiders.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


Popular Topics(Views 7days)
New General Forums
Hi everyone.
by Harp1st. 6th Aug 2020 12:16pm
The cat got the cream
by snowhite. 23rd Jul 2020 2:25pm
Eddie Flanagan comedian
by mikeeb. 22nd Jul 2020 2:23pm
McDonald's Haven't any Empathy
by BultacoAstro. 13th Jul 2020 1:20pm
New Wirral History
A Stanworth Shop, Birkenhead North
by diggingdeeper. 6th Aug 2020 11:11am
Toll booths Birkenhead Tunnel
by mikeeb. 4th Aug 2020 2:34pm
The new 4 bridges.
by mikeeb. 7th Jul 2020 4:10pm
Outdoor swimming pools
by mikeeb. 30th Jun 2020 4:26pm
WW2 Bomb Map - Wallasey
by red_devil. 9th Nov 2019 12:21am
Forum Tips
Photo Gallery Forums
Boaty McBoatface takes shape
The gathering storm: Mersey waterfront today
Topic Replies
Hi everyone.
by Harp1st. 6th Aug 2020 2:45pm
A Stanworth Shop, Birkenhead North
by bert1. 6th Aug 2020 1:45pm
Coronavirus
by casper. 6th Aug 2020 10:16am
14 Stirrup Arrowe Park Road
by joney. 6th Aug 2020 9:08am
What Wood?
by rocks. 6th Aug 2020 6:40am
Toll booths Birkenhead Tunnel
by Salmon. 5th Aug 2020 4:41pm
Brook St Birkenhead
by joney. 5th Aug 2020 7:51am
Black lives matter protests
by casper. 3rd Aug 2020 9:55pm
August
M T W T F S S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
Recent Posts : What's On ?
Previous Topic
Next Topic
Print Topic
Rate Topic
Page 1 of 3 1 2 3
Poor Internet Connection with BT #845028
21st Dec 2013 8:06pm
21st Dec 2013 8:06pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
We have BT Infinity as our phone and internet provider. Over the last three months, after we upgraded to what was supposed to be super-dooper speed, it has gone from bad to worse. It's damn near impossible to watch anything uninterrupted on youtube etc, and even loading normal websites such as facebook or yahoo takes forever. Having phoned them on numerous occasions to complain, they eventually said that the speed coming into the house to the router is fine, the problem lies in the hub (bought by us from BT) and they maintain it is our problem and they have no responsibility to fix it.
Is there anything (cheap) to buy which will help to speed things up or are they talking through their arses and in fact should be the people who fix it?
Sadly we have a contract with them, due to end April 2015 and so are pretty much held hostage until then frown

Last edited by Elizabeth; 21st Dec 2013 8:06pm.
Google Ads
Re: Poor Internet Connection with BT [Re: Elizabeth] #845030
21st Dec 2013 8:23pm
21st Dec 2013 8:23pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.

Last edited by dannysayer; 21st Dec 2013 8:24pm.
Re: Poor Internet Connection with BT [Re: Elizabeth] #845034
21st Dec 2013 8:30pm
21st Dec 2013 8:30pm
Joined: May 2011
Posts: 119
Chester
ChrisJ Offline

Enthusiast
ChrisJ  Offline

Enthusiast
Joined: May 2011
Posts: 119
Chester
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester

[Linked Image]

Chris

Re: Poor Internet Connection with BT [Re: ChrisJ] #845037
21st Dec 2013 8:45pm
21st Dec 2013 8:45pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
I have BT Infinity and are getting these speeds as a comparison. I am in Bromborough.

[Linked Image]

Re: Poor Internet Connection with BT [Re: dannysayer] #845038
21st Dec 2013 8:51pm
21st Dec 2013 8:51pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Originally Posted by dannysayer
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.


When I go to that page, it asks me to change the admin password. Not that I'm completely stupid, but I think I'll get my husband to do this tomorrow when he's sober, because then if anything goes wrong he will only have himself to blame. Will let you know how we get on tomorrow and will copy onto the post, thanks smile

Re: Poor Internet Connection with BT [Re: ChrisJ] #845039
21st Dec 2013 8:55pm
21st Dec 2013 8:55pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Originally Posted by ChrisJ
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester

[Linked Image]

Chris

I've clicked on the link 4 mins ago and it's still loading, so that in itself is an indication of how shite my connection is frown Still waiting now for the page to load

Re: Poor Internet Connection with BT [Re: Elizabeth] #845040
21st Dec 2013 8:58pm
21st Dec 2013 8:58pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
The password will the on the plastic card at back of router. It will just slide out.


Re: Poor Internet Connection with BT [Re: Elizabeth] #845041
21st Dec 2013 8:59pm
21st Dec 2013 8:59pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
[Linked Image]

this is what I got Hopefully I've copied it correctly

Re: Poor Internet Connection with BT [Re: Elizabeth] #845042
21st Dec 2013 9:01pm
21st Dec 2013 9:01pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Danny I have the password, the thing is when I go to troubleshoot then helpdesk it's saying I will have to change it

Re: Poor Internet Connection with BT [Re: Elizabeth] #845043
21st Dec 2013 9:01pm
21st Dec 2013 9:01pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s

Re: Poor Internet Connection with BT [Re: dannysayer] #845045
21st Dec 2013 9:03pm
21st Dec 2013 9:03pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
Oh yes I see. Its to make it more secure and recommends that you change it to your own.

No worries

Re: Poor Internet Connection with BT [Re: dannysayer] #845046
21st Dec 2013 9:04pm
21st Dec 2013 9:04pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Originally Posted by dannysayer
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s


I know frown Are you wireless or hard wired in when doing that test by the way?

Re: Poor Internet Connection with BT [Re: Elizabeth] #845048
21st Dec 2013 9:07pm
21st Dec 2013 9:07pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
I am wireless. What computer are you using? How old is it?

Re: Poor Internet Connection with BT [Re: Elizabeth] #845050
21st Dec 2013 9:17pm
21st Dec 2013 9:17pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
It's an Acer Aspire, about 2 years old. My son's computer is just 4 months old (an HP) and he's having the same problems. Husband's laptop (6 months old) not sure of make and he's snoring in the chair so I can't ask him! But we all have same problem.






Re: Poor Internet Connection with BT [Re: Elizabeth] #845052
21st Dec 2013 9:28pm
21st Dec 2013 9:28pm
Joined: Sep 2009
Posts: 90
Port Sunlight
D
dannysayer Offline
Member
dannysayer  Offline
Member
D
Joined: Sep 2009
Posts: 90
Port Sunlight
So its either the line coming into the house or the router.

Where is the router plugged into.

Is it plugged into something like this


[Linked Image]

Page 1 of 3 1 2 3

Moderated by  Mark 

Random Wirral Images

Click to View Topic.
Newest Topics
Hi everyone.
by Harp1st. 6th Aug 2020 12:16pm
A Stanworth Shop, Birkenhead North
by diggingdeeper. 6th Aug 2020 11:11am
Toll booths Birkenhead Tunnel
by mikeeb. 4th Aug 2020 2:34pm
What Wood?
by rocks. 1st Aug 2020 7:12pm
New Merseyrail trains covered in graffiti
by mikeeb. 28th Jul 2020 6:38pm
For Sale & Free
Three light unit
by gerry1. 3rd Aug 2020 10:36am
Carlton Players Birkenhead Theatre Programmes
by NickWirral. 19th Jul 2020 8:54pm
Ipad Mini 5th Gen
by Catsick. 11th Jul 2020 1:58pm
Nintendo Switch Console plus accessories/games
by Catsick. 11th Jul 2020 8:38am
Writing Desk/Bureau
by Catsick. 16th Feb 2020 8:54am
Member Spotlight
mikeeb
mikeeb
birkenhead
Posts: 1,057
Joined: October 2013
Show All Member Profiles 
Newest Members
Bobblenose, Johan_Enrik, Oscar27, Barry02020, mpitch
13471 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
What Wood?
by rocks. 1st Aug 2020 7:12pm
Covid testing with certification on Wirral
by CarterUSM. 23rd Jul 2020 10:46am
Neowise comet
by mikeeb. 20th Jul 2020 9:04pm
Polish trades?
by Robivan. 17th Jul 2020 6:29pm
Wirral rocks
by GaryFromWirral. 9th Jul 2020 6:35pm
News : New Topics
New Merseyrail trains covered in graffiti
by mikeeb. 28th Jul 2020 6:38pm
Found bicycle seat cover
by BultacoAstro. 25th Jul 2020 10:43am
Regeneration of New Ferry
by Excoriator. 24th Jul 2020 3:53pm
Painted frontages of new Ferry Shops.
by Excoriator. 23rd Jul 2020 11:29pm
Eastham Train Station
by BultacoAstro. 11th Jul 2020 8:26am
New Enthusiast Forums
Advice Needed Hellcat Carrera rear Wheel
by BultacoAstro. 28th Jul 2020 11:04am
River Mersey , then and now
by cools. 23rd Jul 2020 7:19pm
What is sitting on roof
by BultacoAstro. 9th Jul 2020 11:03am
Cruel ear cropping breeders moved to Bromborough
by venice. 21st Mar 2019 4:10pm
Salt and Blood Pressure
by diggingdeeper. 22nd Sep 2018 7:42pm
Popular Topics(Views 24hrs)
Wirral Sunrise Sunset
Sunrise Thu 5:38am
Sunset Thu 8:57pm
Local Time Thu 3:11pm
Powered by UBB.threads™ PHP Forum Software 7.6.1.1