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#840462 - 30th Nov 2013 9:14am not receiving emails
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Hi. When I need to get sent password or username reminders online because Ive forgotten one or the other , Im finding that invariably they dont arrive in my Outlook box (or junkbox) . Today I wanted to check on my council tax acc. The page acknowledged it was a recognized email address Id typed in , said an email had been sent --- but nothing there. So thats now four organizations that who's password reminders havent arrived . Password reminders to my gmail address do. Anyone any idea what might be the problem please (in terms suitable for a technophobe blush

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#840480 - 30th Nov 2013 11:16am Re: not receiving emails [Re: venice]
Salmon Offline

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Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
An obvious question is ,are you getting other emails into Outlook?
Many reasons why Outlook does not get emails,normally a setting which you may not realise so try sending an email to yourself and see if it comes in.

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#840494 - 30th Nov 2013 12:06pm Re: not receiving emails [Re: venice]
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Hi Salmon. Yes, I get everything else in there , it seems only to be the circumstances where Ive used the outlook address to register on a site ,and they try and use it to remind me of user name/ passwords and things. It happened with Paypal last week . I phoned them, verified the email address, and they sent 3 emails , none of which arrived. Yet, I receive other notifications from Paypal into the inbox. Its perplexing , but yes I agree it does sound as if something has been clicked inadvertently to either redirect or stop these reminders from reaching outlook inbox. 'Sighs'

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#840506 - 30th Nov 2013 12:19pm Re: not receiving emails [Re: venice]
Salmon Offline

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Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
May be worth checking you have no filters on.
Go to View > Arrange By> Current View> Customize Current view> Filter, then click Clear All.

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#840544 - 30th Nov 2013 2:38pm Re: not receiving emails [Re: venice]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Mail servers can take a while to send e-mails if its over worked. After 10 mins worry, after 30 mins give up.

It may be a problem at there end if your getting e-mails normally.
Its the weekend give it until Mon / Tuesday. (For them to fix it).
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#840590 - 30th Nov 2013 5:47pm Re: not receiving emails [Re: Mark]
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Originally Posted By: Mark
Mail servers can take a while to send e-mails if its over worked. After 10 mins worry, after 30 mins give up.

It may be a problem at there end if your getting e-mails normally.
Its the weekend give it until Mon / Tuesday. (For them to fix it).


Thanks Mark --Think its give up time then by those timings! mad Dont think its the weekends the problem ,its been going on for weeks (but I dont forget passwords that often, so maybe three times but have been a variety of days.

Salmon - if I remove the filters, wont that be removing some protection from pop ups and other nuisance or risky things?

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#840591 - 30th Nov 2013 6:00pm Re: not receiving emails [Re: venice]
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Mm, I just clicked on view and all that came up in the submenu box was a half a doz options as to what I wanted to do about icons .

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#840592 - 30th Nov 2013 6:01pm Re: not receiving emails [Re: venice]
Salmon Offline

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Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
You can easily tell if filters are stopping stuff by looking in the left bottom corner in Outlook, you will see“Filter Applied” and how many (if any) emails have been filtered. If you are worried that then try clearing any filters that you have but make a note of them. See if you get the "missing" emails then put the filters back one by one and see how you get on then.

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#840597 - 30th Nov 2013 6:29pm Re: not receiving emails [Re: venice]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2999
Loc: Heswallish
If like me you have 100s of emails in your inbox check right down the bottom of the list. I had the wrong date on my PC and all emails were being shoved out of date.

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#840613 - 30th Nov 2013 7:59pm Re: not receiving emails [Re: Salmon]
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Originally Posted By: Salmon
You can easily tell if filters are stopping stuff by looking in the left bottom corner in Outlook, you will see“Filter Applied” and how many (if any) emails have been filtered. If you are worried that then try clearing any filters that you have but make a note of them. See if you get the "missing" emails then put the filters back one by one and see how you get on then.


Theres nothing like that in the bottom left corner of my Outlook sadly, the last thing showing in that position is 'quick views' and above that, the list of my folders.

Fish --Ive checked right back in my emails and nothing

I did find my blocked incoming email list in my searching though and made sure none of the sites I ask for reminders from are on it.

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#840624 - 30th Nov 2013 9:22pm Re: not receiving emails [Re: venice]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
What version of outlook are you using ?
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#840651 - 30th Nov 2013 11:51pm Re: not receiving emails [Re: Mark]
venice Offline

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Registered: 21st Jul 2011
Posts: 2748
Loc: Wirral
Originally Posted By: Mark
What version of outlook are you using ?


2003

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#840668 - 1st Dec 2013 10:10am Re: not receiving emails [Re: venice]
Salmon Offline

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Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
Most odd this with some getting in and others not seemingly from and to the same email address.
Some advice here which may help but you may need to contact your supplier for them to have a look.Do you know that you can usually see your saved passwords which may preclude having to ask people to send you them? This varies according to search engine but normally is in tools then security.

http://www.msoutlook.info/question/560

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#840698 - 1st Dec 2013 12:54pm Re: not receiving emails [Re: venice]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2999
Loc: Heswallish
Hi Venice. Do you children using the PC. I found if my wife opened her user profile and outlook -- emails would be in her inbox and not mine

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#840729 - 1st Dec 2013 3:24pm Re: not receiving emails [Re: venice]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Another suggestion.

Log into your web based e-mail account and see if the messages are arriving there before you pull your pc or outloook to bits.

Most ISP (Internet Providers) offer a web log in to check e-mails.
If you do this and its in your on-line inbox then you know the problem is at your end. If its not getting to your on-line inbox check spam folders etc. The company could be black listed ??

see if you can get that far and report back and we can help more.

Hope that helps.
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