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Joined: Nov 2003
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Wiki Master
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ah just reread the first post.
Your with gmail. that should be fine.
But Gmail also has spam filters too.

Request your password and check your on-line gmail account.
Do not open outlook as you will get a send and receive happening.

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Venice says gmail is fine, it is outlook which does not receive the emails even though it does get emails apparently from the same sender.It appears to only be password reminders which do not get through but that may not be the case of course.

Mark #840790 1st Dec 2013 9:25pm
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venice Offline OP
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Originally Posted by Mark
Another suggestion.

Log into your web based e-mail account and see if the messages are arriving there before you pull your pc or outloook to bits.

Most ISP (Internet Providers) offer a web log in to check e-mails.
If you do this and its in your on-line inbox then you know the problem is at your end. If its not getting to your on-line inbox check spam folders etc. The company could be black listed ??

see if you can get that far and report back and we can help more.

Hope that helps.


.

I did the simplest stuff suggested without finding anything .Im afraid the further things are way beyond my very simple and limited interaction with a pc blush Im just completely lacking in understanding of this stuff , and as regards contacting the sending firms Im having trouble with as per that link --- has anyone ever tried to get Paypal to sort anything technical out ! I nearly lost the will to live last time I rang them !

Was hoping the answer might have been a simple 'go to tools, press this then that and voila, sorted' , I could have coped, but as technology is a nightmare to me , Ill spare you all the frustration of trying to help me further lol and wait for
the children ( Ha! yes Fish these near 40yr olds DO fiddle with it so I'll blame them) to come over and sort me out .

Mercifully the problem is only on password reminder emails, so I can carry on as I am at the moment.

Thank you all so much for your time, patience and suggestions , I really appreciated your efforts.


venice #840813 1st Dec 2013 11:37pm
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No good ringing PayPal.It is your internet service provider(ISP) who ought to be able to help. Sky, TalkTalk, BT,Virgin etc whoever your email is with.
However if you have children or grandchildren available even better, Good Luck.

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Try this.. make sure its ticked on low and not the bottom one (delete permanently) and click ok.

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Ive sent you a private message.
Hopefully I can shed some light on this for you with a remote connection.

Salmon #840846 2nd Dec 2013 11:37am
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venice Offline OP
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Originally Posted by Salmon
No good ringing PayPal.It is your internet service provider(ISP) who ought to be able to help. Sky, TalkTalk, BT,Virgin etc whoever your email is with.
However if you have children or grandchildren available even better, Good Luck.

Ah, no, that bit Salmon was addressing the advice in the link about going back to the sender of the email I didnt receive, and asking them to check if it had been sent etc.

venice #840850 2nd Dec 2013 11:57am
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venice Offline OP
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Mark thank you , have pm'd you.

Zipper thanks.- Ive got those settings on 'standard' , I dont seem to have those particular options show when I access my filter settings , but I do check out my junkmail anyway ,so I know whats in there.


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