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#714703 - 7th Aug 2012 11:25am laptop and ieexplorer issues i need help with ??
NON_CUSTOM
Unregistered


hi all after a few isssues with some virus and malware on my laptop i now am having problems with my laptop ??

it wont open ieexplorer when i click the icon ,either via shortcut from desktop or via start menu !!!

managed to open google and place a icon on desktop so it works but i know theres a problem somewere that needs sorting

when i try ieexplore it comes up with the message below

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16447
Application Timestamp: 4fc9cd53
Fault Module Name: msfenlpa.dll
Fault Module Version: 3.6.2.0
Fault Module Timestamp: 501fb1c0
Exception Code: c00000fd
Exception Offset: 0000113b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


anyone got any ideas as was fine one minute then the next wouldnt work ???

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#714707 - 7th Aug 2012 11:41am Re: laptop and ieexplorer issues i need help with ?? [Re: ]
brady Offline
Guardian

Registered: 16th Oct 2010
Posts: 973
Loc: liverpool
What windows version are you using...ie xp..vista..7
thanks

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#714709 - 7th Aug 2012 11:53am Re: laptop and ieexplorer issues i need help with ?? [Re: ]
kemirakid Offline
Enthusiast

Registered: 21st Aug 2011
Posts: 157
Loc: moreton
get in touch with The Dr

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#714710 - 7th Aug 2012 11:54am Re: laptop and ieexplorer issues i need help with ?? [Re: brady]
NON_CUSTOM
Unregistered


sorry should have said os is vista home premium ver 6
(build 6002 service pack 2 )

and laptop is acer aspire 5935g

also have mbam logs of stuff ive removed to to spyware and viruses

many thx

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#714711 - 7th Aug 2012 11:56am Re: laptop and ieexplorer issues i need help with ?? [Re: kemirakid]
NON_CUSTOM
Unregistered


Originally Posted By: kemirakid
get in touch with The Dr


i will take it to the dr ,but in all honesty am hoping its a easy-ish fix even for a idiot like myself hahah

if it cant be remedied then it will be a trip to the doc methinks

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#714716 - 7th Aug 2012 12:03pm Re: laptop and ieexplorer issues i need help with ?? [Re: ]
brady Offline
Guardian

Registered: 16th Oct 2010
Posts: 973
Loc: liverpool
I would download and run a Malwarebytes full scan, take action on anything that remains. Then download and reinstall IE (or preferably another better browser, I suggest Chrome). Of course you need to a working browser to download stuff so you may have to use another computer to do this

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#714725 - 7th Aug 2012 12:43pm Re: laptop and ieexplorer issues i need help with ?? [Re: ]
brady Offline
Guardian

Registered: 16th Oct 2010
Posts: 973
Loc: liverpool
Or try ccleaner. just give that a bash first

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#714728 - 7th Aug 2012 12:47pm Re: laptop and ieexplorer issues i need help with ?? [Re: brady]
NON_CUSTOM
Unregistered


i suspected as much lol , i have run a full scan and rectified all the issues and also done the same in safe mode too....

have another laptop here so downloading a new explorer or chrome is no probs , i take it it wont affect any pictures videos etc etc on the laptop itself then if i re-install it ??

just want to check as if honest its the first time its chucked a wobbly like this suprisingly for windows hjahaha

have crap cleaner too although havnt ran that yet ?


Edited by NON_CUSTOM (7th Aug 2012 12:47pm)

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#714735 - 7th Aug 2012 1:00pm Re: laptop and ieexplorer issues i need help with ?? [Re: ]
brady Offline
Guardian

Registered: 16th Oct 2010
Posts: 973
Loc: liverpool
It shouldn't effect any pics or videos but dont take my word, but if it was me with the problem, i would still have a go at sorting it...but in my opinion you should be fine mate

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#714737 - 7th Aug 2012 1:07pm Re: laptop and ieexplorer issues i need help with ?? [Re: brady]
NON_CUSTOM
Unregistered


cheers mate have most of the stuff backed up but just wanted to be sure first lol

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#714738 - 7th Aug 2012 1:12pm Re: laptop and ieexplorer issues i need help with ?? [Re: ]
brady Offline
Guardian

Registered: 16th Oct 2010
Posts: 973
Loc: liverpool
No worries matey...just go for it lol
take care

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#714864 - 7th Aug 2012 11:28pm Re: laptop and ieexplorer issues i need help with ?? [Re: brady]
NON_CUSTOM
Unregistered


all sorted and done now ,ie9 didnt install correctly so now running previous version after uninstalling it and all is good now
cheers

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