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#682832 - 7th Apr 2012 9:22pm email on my blackberry
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Hi all. Just bought the Blackberry 9790 and I cant get my Gmail account to work on it. It says 'invalid email address or password' whenever I try to log on. Have tried resetting the password on my lappy and have checked that I have typed the email address correctly. Have changed the settings in my gmail to allow me to connect but still no joy.


Any ideas?

TheMrs

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#682837 - 7th Apr 2012 9:35pm Re: email on my blackberry [Re: Headcoat_TheMrs]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
The password is case sensitive, make sure you don't have the caps on or you need to use the Alt key.

It might be easier for you to change the password using your PC and then try again using your Blackberry.

Just out of interest, have you bought it new or could it still have part of somebody else's details stored ?

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#682841 - 7th Apr 2012 9:43pm Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
I changed the password on my lappy just to make sure I knew exactly what it was and that it was all in lower case so I didnt have to use the Alt key. Phone is brand new today. I tried to install it on my older Blackberry too and it said the same thing. I have been thru the settings on my gmail and have enabled IMAP (whatever that is) and still no joy


TheMrs

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#682912 - 8th Apr 2012 11:03am Re: email on my blackberry [Re: Headcoat_TheMrs]
insanekitty Offline
Addict

Registered: 18th Mar 2009
Posts: 200
Loc: Woodchurch
I dont think you can get gmail on the BB unless there is an app for it. Try searching for the settings from the RIM website or google.

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#682918 - 8th Apr 2012 11:20am Re: email on my blackberry [Re: insanekitty]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Hi,

This may be of some use to you

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-9790-Email-Setup/td-p/1442213

Sorry I don't know how to do that "clicky" thing!!


Edited by Maisie (8th Apr 2012 11:20am)

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#682922 - 8th Apr 2012 11:38am Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Thanks all . I had to set up a Blackberry email account and then forward my gmail to that. Hopefully that will work !!

Thanks again

TheMrs

Editted to add nope that didnt work either !!


Edited by Headcoat_TheMrs (8th Apr 2012 11:42am)

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#682926 - 8th Apr 2012 12:20pm Re: email on my blackberry [Re: Headcoat_TheMrs]
angie Offline
Enthusiast

Registered: 17th Nov 2008
Posts: 108
Loc: wirral
It happened on mine too and when i put in googlemail instead of gmail as my email address it worked so try writing your email as googlemail instead x
_________________________
Anybody can make history. Only a great man can write it.

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#682928 - 8th Apr 2012 12:36pm Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Thanks but tried that too !! mad

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#682941 - 8th Apr 2012 1:30pm Re: email on my blackberry [Re: Headcoat_TheMrs]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Have you checked that IMAP is enabled in your main gmail settings?

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#682950 - 8th Apr 2012 2:05pm Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Yup IMAP enabled


TheMrs

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#682995 - 8th Apr 2012 5:57pm Re: email on my blackberry [Re: Headcoat_TheMrs]
ManxCat Offline

Addict

Registered: 26th Apr 2010
Posts: 214
Loc: Birkenhead
I Have a BlackBerry Bold and have both my Webmail accounts setup on my BB. One is a Gmail and the other is Hotmail, both come through no problems. Providing you enter the correct login details then the BB server will find your webmail.
_________________________
Traa Dy Liooar

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#683169 - 9th Apr 2012 12:42am Re: email on my blackberry [Re: Headcoat_TheMrs]
insanekitty Offline
Addict

Registered: 18th Mar 2009
Posts: 200
Loc: Woodchurch
Daft question but have you enabled BB with your service provider?

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#683384 - 9th Apr 2012 6:45pm Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Believe me I've asked every daft question smile All my BB services have been activated and I changed the password to Gmail on my lappy to something really easy and even got other ppl to type it in and it still wont work !! I give up frown


TheMrs

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#683640 - 10th Apr 2012 12:27pm Re: email on my blackberry [Re: Headcoat_TheMrs]
insanekitty Offline
Addict

Registered: 18th Mar 2009
Posts: 200
Loc: Woodchurch
Try going here

http://forums.crackberry.com/blackberry-bold-9790-f251/unable-activate-my-gmail-9790-bold-679632/

This is a good site for Blackberry's and on the second page there is a like to the gmail app.

HTH

Steve

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#683776 - 10th Apr 2012 6:56pm Re: email on my blackberry [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe
Steve you are an angel smile It actually worked thank you!!!


Just need to find out why it doesn't notify me when there's new mail


Many thanks again

TheMrs

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