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Sky Broadband Problem #652999
16th Jan 2012 1:19pm
16th Jan 2012 1:19pm
Joined: Mar 2011
Posts: 399
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Barham1989 Offline OP
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Barham1989  Offline OP
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Birkenhead
Hi,

I am stressing out over this hopefully someone can help.

My broadband got connected on the 12/01/12 i have now realised that i have no master socket or if i do i have no idea were it is.

I have 3 sockets in all 1 in the hall and 2 in the living room and none have a test socket. I have a long grey piece of plastic on the outside of the house and i have been told that the master socket would be behind the wall but behind the wall are my kitchen cupboards so i doubt that it will be there as i would have to take my cupboards out.

I have also been told that it may be in the attic as i have a mast on my roof with some wires going in to the roof.

I have put my router stats on skyuser.co.uk and they told me that my line attenuation is really high so i have room for a lot more speed as i am only on 3.7Mbps.

Has anybody else had a problem finding the master socket in there property?


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Re: Sky Broadband Problem [Re: Barham1989] #653001
16th Jan 2012 1:20pm
16th Jan 2012 1:20pm
Joined: Jul 2011
Posts: 2,620
some where else
C
Clive Offline
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Clive  Offline
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C
Joined: Jul 2011
Posts: 2,620
some where else
empty your pm's


. . .
Re: Sky Broadband Problem [Re: Barham1989] #653002
16th Jan 2012 1:21pm
16th Jan 2012 1:21pm
Joined: Mar 2011
Posts: 399
Birkenhead
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Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
Smartchild
B
Joined: Mar 2011
Posts: 399
Birkenhead
done

Re: Sky Broadband Problem [Re: Barham1989] #653003
16th Jan 2012 1:22pm
16th Jan 2012 1:22pm
Joined: Mar 2011
Posts: 399
Birkenhead
B
Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
Smartchild
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Joined: Mar 2011
Posts: 399
Birkenhead
Forgot to mention this is a new build house

Re: Sky Broadband Problem [Re: Barham1989] #653106
16th Jan 2012 3:01pm
16th Jan 2012 3:01pm
Joined: Apr 2011
Posts: 1,337
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ex0__ Offline
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I wouldn't pay much attention to what sky tell you, their 'up to 20mb' line is bullshit.

Switch provider imo smile


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1337
Re: Sky Broadband Problem [Re: Barham1989] #653114
16th Jan 2012 3:11pm
16th Jan 2012 3:11pm
Joined: Mar 2011
Posts: 399
Birkenhead
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Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
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Birkenhead
they havent said anything about 20mb. ive been told 7.5 to 14.5

Re: Sky Broadband Problem [Re: ex0__] #653117
16th Jan 2012 3:12pm
16th Jan 2012 3:12pm

_
_Jase_
Unregistered
_Jase_
Unregistered
_


Originally Posted by ex0__
I wouldn't pay much attention to what sky tell you, their 'up to 20mb' line is bullshit.

Switch provider imo smile


withthat

Hate sky rip offs.

Re: Sky Broadband Problem [Re: Barham1989] #653128
16th Jan 2012 3:25pm
16th Jan 2012 3:25pm
Joined: Apr 2011
Posts: 1,337
1337
ex0__ Offline
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Originally Posted by Barham1989
they havent said anything about 20mb. ive been told 7.5 to 14.5


Yeah that's their up to 20mb line. Their standard line.


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1337
Re: Sky Broadband Problem [Re: Barham1989] #653135
16th Jan 2012 3:34pm
16th Jan 2012 3:34pm
Joined: Mar 2011
Posts: 399
Birkenhead
B
Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
Smartchild
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Joined: Mar 2011
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Birkenhead
If willo can sort this for me he really is THE MAN!!

Re: Sky Broadband Problem [Re: Barham1989] #653140
16th Jan 2012 3:38pm
16th Jan 2012 3:38pm
Joined: Jul 2011
Posts: 2,620
some where else
C
Clive Offline
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Clive  Offline
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some where else
Your only 1 mile from exchange in Arrowe Brook you should be getting a good speed, once your phone extensions are sorted out, you should get a good speed.


. . .
Re: Sky Broadband Problem [Re: Barham1989] #653141
16th Jan 2012 3:39pm
16th Jan 2012 3:39pm
Joined: Mar 2011
Posts: 399
Birkenhead
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Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
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Birkenhead
yea thats what i thought, My partners dad lives on the nocturum so if u think of a straight line me and him are both a mile away from the excange in arrowebrook and he is hitting 1.0mb on u torrent and he isnt even on unlimited.

So i should be getting alot higher

Re: Sky Broadband Problem [Re: Barham1989] #653143
16th Jan 2012 3:42pm
16th Jan 2012 3:42pm
Joined: Jul 2011
Posts: 2,620
some where else
C
Clive Offline
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Clive  Offline
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Joined: Jul 2011
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some where else
Am only getting 9meg, and am less than 1 mile from exchange in Liscard, but when I disconnect all phone extensions I gain an extra 5 meg, but I know what is causing that, and am due to sort it this weekend.


. . .
Re: Sky Broadband Problem [Re: Barham1989] #653145
16th Jan 2012 3:43pm
16th Jan 2012 3:43pm
Joined: Mar 2011
Posts: 399
Birkenhead
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Barham1989 Offline OP
Smartchild
Barham1989  Offline OP
Smartchild
B
Joined: Mar 2011
Posts: 399
Birkenhead
thats a strange one would that be happening to me??

Re: Sky Broadband Problem [Re: Barham1989] #653148
16th Jan 2012 3:44pm
16th Jan 2012 3:44pm
Joined: Jul 2011
Posts: 2,620
some where else
C
Clive Offline
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Clive  Offline
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Joined: Jul 2011
Posts: 2,620
some where else
do you have sky tv plugged into phone point


. . .
Re: Sky Broadband Problem [Re: Barham1989] #653150
16th Jan 2012 3:45pm
16th Jan 2012 3:45pm
Joined: Apr 2011
Posts: 1,337
1337
ex0__ Offline
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I get 6-7mb in liscard and I'm under 400m from the exchange with new wiring.


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