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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
I took a phone in for repair to carphone warehouse on 10th september.
I enquired about it today, they say they have not got the phone, but yet i have receipt to say they do have it,
I have tried to phone up to make a complaint, i was told they would not put me through to any one to make a complaint, as there is no one in a higher postion than the idiots who answer the phones
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Joined: Jan 2010
Posts: 1,129
Forum Addict
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Forum Addict
Joined: Jan 2010
Posts: 1,129 |
Unbelievable,how do they explain the receipt?
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Joined: May 2008
Posts: 444
Smartchild
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Smartchild
Joined: May 2008
Posts: 444 |
Webpage for complaints:
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}
For a written complaint try:
Carphone Warehouse Group PLC
1 Portal Way
London
W3 6RS
Address it to either Matt Stringer (Managing Director) or the Complaints Dept. I advise to send recorded signed for.
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
Update:
I received a missspelt text on my mobile at 4am this morning telling me to go to carphone warehouse at 5am to collect my mobile. haha yea am i am going to do that, NOT.
Just received a phone call on my house phone from 01516775355 the girl said,
" are you the guy with phone in carphone warehouse," I said yes she said " your not getting it back, its karma and your going to get burnt" she then hung up.
I phoned bt, i was told by them this is a call box on Hoylake Road, Moreton.
I have spoke to carphone warehouse one of the managers, and she tells me the text I got is not from them.
I went to carphone warehouse shop in wallasey, they have no information about my phone on there computers, I asked how do they explain my receipt proving i gave it to them.
They then asked me to leave the shop.
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Joined: Sep 2007
Posts: 2,346
Forum Master
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Forum Master
Joined: Sep 2007
Posts: 2,346 |
Go to police and tell them about your `theft` but try not to use words like `pricks, knobs and dickheads` when refering to the Car Phone Warehouse!!
Id go in on a major kickoff!!!
Bull in a china shop....try an outraged customer in a fone shop with a baseball bat!!!
IF IT HAS A HOSE THEN IM YOUR MAN
BETTER TO BURN OUT THAN FADE AWAY!
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
I told them in shop, If I do not get my phone back, shop-due- closed- damged- to
But not in that order,
Am currently on phone now to carphone warehouse manager.
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Joined: Mar 2008
Posts: 1,355
Forum Addict
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Forum Addict
Joined: Mar 2008
Posts: 1,355 |
How about a Wiki "meet" at the appropriate branch of Carphone Warehouse. We could all just be browsing around - but we all just happen to be behind Willo when he has the next conversation.
Snod
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
i have just been hold, they will replace it with the next model up, a refurbished nokia 3310,
Are the havin a laugh, I gave them a Samsung Wave S8500, its on receipt.
Its a bloody good job they werent in same room as me.
I emailed them a copy of receipt, they said they will phone me back in 30 mins.
Nokia 3310 went out with the dinsaurs, (excuse spelling)
Last edited by Willo; 24th Sep 2011 6:17pm.
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
Do they mean the Samsung S3310 ?
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
Well they can jog on with that one, i want a samsung galaxy S2 as compo lol
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Joined: Aug 2008
Posts: 19,446
Wiki Master
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Wiki Master
Joined: Aug 2008
Posts: 19,446 |
Any update? This is bizarre.
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
I received a phone call from manager, they have found my phone, and are sending it back to the shop un-repaired, they are unable to repair it, so the good doc said he can do it for me..
I wonder if the carphone warehouse wallasey shop will ask me to leave the shop again, i shall see when i go to collect it today
Last edited by Willo; 27th Sep 2011 7:51am.
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Joined: Feb 2010
Posts: 225
Addict
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Addict
Joined: Feb 2010
Posts: 225 |
They are an absolutely awful company. I had dealings with them once only to find that their customer service is a total disgrace.
They told me that my phone was beyond repair so I contacted the phone's manufacturer who repaired it free of charge. When I reported this to Carphone Warehouse I received no further contact. Weeks later they had the audacity to send me a survey to complete regarding my recent transactions. I was brutally honest with my complaints but I heard no more. Not a hint of an apology.
I would strongly advise anyone against giving this company their business.
Clones are people two !
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Joined: Jul 2011
Posts: 2,620
Forum Master
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OP
Forum Master
Joined: Jul 2011
Posts: 2,620 |
Got my phone back, and now when i switch phone on i get black screen with blue border, with yellow writing saying ( UPLOAD data to pc )
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