Forums Forums Wirral Information Wirral info Indian call centres!!!!

I just play along for a minute or two and then give the phone to my 2 year old son to play with !

Two Good little tips off my dear old grandad - say yes I will just get him/her for you now and just leave the telephone on the side or number 2 just tell them to f**k off but I recommend the first option but two sometimes works lol

If you know you don't have any calls you know about, I play the sorry I don't understand you game, can you speak clearly,no didn't get that,sorry try again,no am sorry but I just can't hear you properly can you speak up,no didn't get that, I just carry on until they give up, they usually give up, I presume they get paid by results and a deaf idiot is a zero result, it works for me.

LOL. I play that game too.

On a sidenote, Santander announced last week that are moving out of India soon, back to UK call-centres, they are sick of the complaints they are recieving from customers who simply can't understand what the CS reps are saying, thanks to their Indian accent.

I don't mind the accent, what I find is that the training doesn't seem to be up to par in comparison to UK representatives especially regarding ISP tech support issues. They seem to be unable to think for themselves to take ownership of a problem and merely work from a script. Even when you tell them yes I have power cycled my modem, tried a direct ethernet connection without my router, rebooted everything etc and I'm somewhat of an expert in IT and networking they still insist on going through those stages again.

Regional accents can be just as bad, i had terrible trouble trying to understand a Geordie lad on the phone not long ago and i wanted to talk to him, i daresay he had problems with me, so its not only asian accents we have problems with, depending where these call centres are set up and how thick an accent is when recruiting someone, if i was recruiting here, I'm bound to understand the person I'm giving the job too, the problem is will people from other regions. I think all call centres should employ people with a northern Irish accent, i never fail to understand them.

I have a few Virgin Financial accounts (Mastercard, Visa etc) because they are prepay and so avoid overspend - especially for holidays, and by Jnr who is semi-resident in the USA but still funded from here.

I have to say that every time I have needed to contact Virgin Finance Customer Services eg when Jnr loses his card or the like - they have been ABSOLUTELY BRILLIANT. Nice real-English speakers who seriously go out of their way to help. A total contrast to HSBC!!

Snod

My worst one was with the Tax Credit people in Preston, the bloke had an impenetrable African accent and in the end I gave up. Got the forms last week telling my that my Tax Credit was £0, remains at £0 and my withdrawal from the system is noted. The funny thing is that you are supposed to go through a stiff examination board to get in the Civil Service so how the heck this bloke got through I don't know. The mind boggles.

i just want an indian to phone me up now so i can have some fun haha

How!

Send me your number, i do a good impression of Geronimo.

Sounds like you need to change ISP. o2 have 24/7 staff (freephone as well, from landline and mobile), and as they always bragg about it, all reps are based in UK call centres, and all seem to be somewhat "geeky". They offer their own technical support service, for general computer problems etc, think its £7.50 per month, and its the same staff that do the Broadband queries, hence the reason they are trained properly and knowledgable.

Ive phoned up a few times, and had chats with them about geeky crap, during and after the problem resolution process. Found them to be very good their job - and British lol. In addition, they don't take offence, unlike many call-centres, when you tell them you are an IT professional, and have done pretty much all you can at your end to resolve the problem (ie. they don't start telling you to reboot the router, despite the fact you've informed them that you've already done it lol).


Strange, the only time ive ever got a non-British rep from HSBC, is in the dark hours (usually American too, sometimes Indian).

We've had similar nonsense calls 3 tmes this week (and we're in the TPS) the bloke keeps claiming that "from his records he can see that I've got spyware on my PC" how on earth would he know that?

Told him I was in TPS so he shouldn't be calling me and that his records were lies as he couldn't possibly know what was on my computer!

I have had this from an Indian woman. Bloody curry munchers!