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weird laptop problem #528645
6th Jun 2011 6:12am
6th Jun 2011 6:12am

W
willo OP
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willo OP
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W


The only 2 internet pages i can access, are my home pages, wikiwirral, and fiat forum, if i type in google search bar and search it comes up internet explorer can not display this page, i click on diagnosis problem the result is DNS server is not responding

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Re: weird laptop problem [Re: ] #528647
6th Jun 2011 6:36am
6th Jun 2011 6:36am

P
PaulWirral OP
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PaulWirral OP
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P


What operating system you use? What browser do you use? Are you wireless/wired/dongle connection?

Re: weird laptop problem [Re: ] #528649
6th Jun 2011 6:38am
6th Jun 2011 6:38am
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

Wiki Master
Mark  Offline

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Joined: Nov 2003
Posts: 21,238
Wirral
Fire wall - parental control ??

click START
if on xp click on RUN

in the box type

CMD

A black screen will open and you can type the following.


ping google.co.uk

Your looking out for a result that does not say 100% loss



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Re: weird laptop problem [Re: Mark] #528655
6th Jun 2011 6:52am
6th Jun 2011 6:52am

W
willo OP
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willo OP
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W


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk

Re: weird laptop problem [Re: ] #528657
6th Jun 2011 6:56am
6th Jun 2011 6:56am
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

Wiki Master
Mark  Offline

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Joined: Nov 2003
Posts: 21,238
Wirral
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmd

and in the black box type the above.


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Re: weird laptop problem [Re: ] #528658
6th Jun 2011 7:00am
6th Jun 2011 7:00am
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Joined: Nov 2003
Posts: 21,238
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Then you can try


ipconfig /flushdns

And reboot.


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Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: weird laptop problem [Re: Mark] #528660
6th Jun 2011 7:03am
6th Jun 2011 7:03am

W
willo OP
Unregistered
willo OP
Unregistered
W


Originally Posted by Mark
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmdMicrosoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk


and in the black box type the above.

Re: weird laptop problem [Re: Mark] #528661
6th Jun 2011 7:08am
6th Jun 2011 7:08am

W
willo OP
Unregistered
willo OP
Unregistered
W


Originally Posted by Mark
Then you can try


ipconfig /flushdns

And reboot.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Documents and Settings\Sandra Wilson>
still no difference

Re: weird laptop problem [Re: ] #528663
6th Jun 2011 7:26am
6th Jun 2011 7:26am
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
Wiki Master
MattLFC  Offline
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Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
Have you tried rebooting the router and computer? To reboot the router, simply turn the power off to it for10 - 15 seconds and then restart. Sometimes it can take 2 attempts to flush the DNS.

What is the ISP? They could be having DNS issues, so you could be worth givin them a ring to double check, before spending a couple of hours trying to fix it, only to find it was a network issue on their side.

smile

Re: weird laptop problem [Re: MattLFC] #528664
6th Jun 2011 7:29am
6th Jun 2011 7:29am

W
willo OP
Unregistered
willo OP
Unregistered
W


tried all that, i am on hold on phone with sky, have been for an hour

Re: weird laptop problem [Re: ] #528666
6th Jun 2011 7:30am
6th Jun 2011 7:30am
Joined: Apr 2011
Posts: 1,337
1337
ex0__ Offline
Forum Addict
ex0__  Offline
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Joined: Apr 2011
Posts: 1,337
1337
Can you go to this address? This a different way of accessing www.google.com.

http://209.85.143.99

edit: And stop using IE. Switch to Firefox or Chrome (or hell, anything).

Last edited by ex0__; 6th Jun 2011 7:31am.

-----
1337
Re: weird laptop problem [Re: ex0__] #528667
6th Jun 2011 7:32am
6th Jun 2011 7:32am

W
willo OP
Unregistered
willo OP
Unregistered
W


ues can access google from that link, no problem, but can not do any searches

Last edited by willo; 6th Jun 2011 7:33am.
Re: weird laptop problem [Re: ] #528669
6th Jun 2011 7:33am
6th Jun 2011 7:33am
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
Wiki Master
MattLFC  Offline
Wiki Master
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
Well according to Sky's service status page, there is no issues at present; however there is reports on Sky User of people suffering various DNS issues. So could be a Sky problem, have you managed to speak to them yet, or are you still in a queue?

Re: weird laptop problem [Re: MattLFC] #528670
6th Jun 2011 7:34am
6th Jun 2011 7:34am

W
willo OP
Unregistered
willo OP
Unregistered
W


still on hold, and the stupid music they play is doing my head in

Re: weird laptop problem [Re: ] #528671
6th Jun 2011 7:35am
6th Jun 2011 7:35am
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
Wiki Master
MattLFC  Offline
Wiki Master
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
Originally Posted by willo
ues can access google from that link, no problem, but can not do any searches

Deffo sounds like the DNS is screwed somewhere then; what router is it? You could possibly change the routers DNS servers to OpenDNS, if you know the model, we can advise how.

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