Forums Forums Wirral Information Law And Your Rights second hand cars!

If your warranty has not ran out he HAS to either give you your money back or repair the damaged head.
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Just spoke to the garage they cant find the fault, but said from what ive told them it is the head gasket, they said their keeping it till tonight to see if they can find the fault, if they say they cant and the car still keeps having the same problems like loosing water and cutting out on me can i then take it back and ask for my money back?

Yes, they must rectify the problem or give you your money back.

Okay thanks will just have to wait and see what they say

Make sure there's antifreeze in it though so they carnt blame it on you

Yeah there is i took it to a friend of the family who is a mechanic the other day and he done all that for me

Didnt you say that b4 you drove off he was topping it up with anti freeze?

Yeah after we had bought the car he followed us out to the car and filled it up with a bottle of anti freeze when i took it to my dads mate the other day it was totally empty

hello sara i have found in the past when you only have a short time left on your warranty they might just mess about untill the time left has ran out and and they will not be responsible any more you have to demand they fix the problem now before your warranty runs out and not wait as they will probably tell you to do be kind but firm good luck june

Okay thanks well i get my car back tomorrow from the garage gonna see what they say but if they havent been able to rectify the problem then im gonna take it back to the dealer and ask him for my money back i think thats what im entitled to

Unfortunatly, at best, all you will get offered is a credit note if the dealer agrees the problem is his issue, and the work needed to put the car back is to expensive and not viable.

He is not abliged to give a refund

Got my car back form the garage today they said the problems had been fixed, just went out in the car now and its still cutting out when im going down a hill what can i do now?

You in the AA or RAC? Wishful thinking maybe BUT they can be helpful in my experience. If THEY say there is a problem the garage really has to take notice

Snod

Can i not just get a refund on the car or am i not entitled to that ive read that if the dealer has tryed to fix the car but its too an unsatisfactory level i can get refund not sure how true that is tho ..

I think the problem is that you have to get someone "authoritative" to say that the work done is not to a satisfactory level. The dealer will always say "fixed it" when there is just a short time left on a warranty in the hope that you will be outside the warranty by the time you realise the job was not done correctly. The dealer will also (understandably) ask you "who are you to judge the quality of my workmanship".

Snod