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#381433 - 18th Jan 2010 4:08pm o2 Phone Bills Becoming Online Only
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Now, got this email this morning, I would assume they would send notification in with the next paper bill, but just incase they don't, or anyone misses it, thought it would be helpful to post up here.

Quote:
Weíre moving all our bills online. Because you can do a lot more with online bills, and because itíll save paper. That means after your next bill, you wonít get any more in the post from us.

Instead, youíll be able to see your bill anytime at My O2. While youíre there, you can also:

ē See previous bills
ē Keep an eye on what youíre using
ē See your tariff details

And you can see the minutes, texts and data youíve got left, and anything youíve been charged for recently, by sending a blank text to 21202 anytime. Itís free in the UK. Or text MyO2 to 2020 for more information about your account.

Now this is an opt-out feature (it should really be opt-in imho, but I can sort of see why they are doing it).

IMPORTANT - To opt out and still recieve paper billing as normal, do the following:

Quote:
If you donít go online much and need to get your bills in the post, text PAPER to 20802. Youíll need to do it before 21/02/2010 to make sure you donít miss any.

smile

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#381459 - 18th Jan 2010 5:09pm Re: o2 Phone Bills Becoming Online Only [Re: MattLFC]
_jase_
Unregistered


Originally Posted By: MattLFC
Now, got this email this morning, I would assume they would send notification in with the next paper bill, but just incase they don't, or anyone misses it, thought it would be helpful to post up here.



I Got a text last week saying. (just to remind you, your next bill will be online. we'll send you a text when its ready to view). wink

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#381461 - 18th Jan 2010 5:11pm Re: o2 Phone Bills Becoming Online Only [Re: MattLFC]
_jase_
Unregistered


Originally Posted By: MattLFC
IMPORTANT - To opt out and still recieve paper billing as normal, do the following:

Quote:
If you donít go online much and need to get your bills in the post, text PAPER to 20802. Youíll need to do it before 21/02/2010 to make sure you donít miss any.

smile


Thanks for that bud, did not know that one. happy

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#381462 - 18th Jan 2010 5:12pm Re: o2 Phone Bills Becoming Online Only [Re: ]
Rickie_Robbo Offline

Smartchild

Registered: 2nd Nov 2009
Posts: 461
Loc: Birkenhead
lol wot if an o2 customer aint got the internet ?
_________________________

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#381463 - 18th Jan 2010 5:14pm Re: o2 Phone Bills Becoming Online Only [Re: Rickie_Robbo]
_jase_
Unregistered


Originally Posted By: Rickie_Robbo
lol wot if an o2 customer aint got the internet ?



Quote:
If you donít go online much and need to get your bills in the post, text PAPER to 20802. Youíll need to do it before 21/02/2010 to make sure you donít miss any.

smile


thumbsup

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#381464 - 18th Jan 2010 5:28pm Re: o2 Phone Bills Becoming Online Only [Re: ]
Rickie_Robbo Offline

Smartchild

Registered: 2nd Nov 2009
Posts: 461
Loc: Birkenhead
haha my bad frown lol didint even read the post. oops lol. just seen the title an fort wot if sum1 dont have it ? lol teach me to read things more carefully smile
_________________________

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#381536 - 19th Jan 2010 6:20am Re: o2 Phone Bills Becoming Online Only [Re: Rickie_Robbo]
Wheels Offline
Wiki Veteran

Registered: 4th Jan 2005
Posts: 8795
Loc: Tranmere
Also most phone have the tinterweb. Like me now typing this smile

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#381549 - 19th Jan 2010 9:21am Re: o2 Phone Bills Becoming Online Only [Re: Wheels]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: Wheels
Also most phone have the tinterweb. Like me now typing this smile

Doesnt mean that most people use it though, or want to view their bills on a phone screen.

Remember o2 are the biggest network in the UK, id guess there would be a lot of older customers who simply don't have a clue how to the use the net on their phone, or even want to use the internet on a computer. I know my mum has never used the internet on her phone in all the years she has had an internet capable one, and she hardly uses the real internet cos she finds it boggling lmao.

wink

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