Forums Forums Enthusiast Forums A - Z Gadgets & Tech Sky Broadband - Ongoing Review Of The Service

There is an air of tension settling over the forums....


I got a letter from sky today confirming my £124.99 rebate to BT
which will be credited to my SKY account.

My Mums Broadband became active today too

Got My £50 M & S Vouchers From Sky (Mum has them Claimed)
And because ive had to call them over a couple of
issues and about 4 hrs of calls, guess whos getting there
calls refunded

Just have to send in my Bill.

Still awaiting my issues to be sorted.

Remote record
and e-mail not working.

Ive pretty much Raped Sky and i think there Grrreat lol

I wonder if i can get anything for my inconvenience lol

All for £30
Sky Plus Box
Bt Installation £124.99 Refunded (credited to my sky account)
M & S Vouchers £50
Just had 2 weeks of all channels for free
Going to get my call costs refunded

The way i'm going sky may as well give me it for free
My Broadband is Rock Solid.

Heh... I told you they were good.

Im phoning up in a min to cancel the whole lot... the guy's who came out on Sunday were from Firstline Digital in Chester; didnt even bring a new Sky+ box just a normal box, so no replacement possible.

All they did was replace a single connector and got on their way for £65.00 that Sky have paid them!! Couldnt even be arsed to replace a bolt in the Sky Dish!

Needless to say, Sky won't be happy with them, but am not arsing about waiting for a proper Sky engineer, I can fix it myself in 10 minutes its not rocket science, need a new box though cos still have the old Amstrad issue of sound problems although not as bad since I forced an update and waspped the HDD on her a few months back.

Will be phoning Sky in a minute to cancel, then phoning o2 to arrange the migration to them.

Oh yer, I didnt like the build quality of the TUTV box either, so I dont think ill be getting that; at least not straight away.

They just launched a 250GB model for £129 so am kinda hoping the cost of the 160GB model comes down a few pounds.

TUTV ?

Top Up TV

Have you canceled yet then ?

nope not had the time.

Will be when I have the time to phone up.

Well... I have just ordered o2 Broadband! I was going to hang on to Sky as im damned happy with their broadband service, but as o2 will only do the offer of free activation + a 100 day money back guarantee until the end of today, I decided to have a good read around and see what came up.

Some excellent review's about the service, people moving from allsorts of ISP's and getting better speed's, o2 even chasing BT to get a MAC code on behalf of the customer. These things are important to me as im happy with the service from Sky Broadband.

So, the bonus's for me are:

1000 Email - Text per month (handy for my business)
Upto 1.3Mbps Upload (again, handy for my business, sometimes I do a lot of uploading)
Still upto 8Mbps downstream
Freephone UK customer support (free from my mobile too)

£7.50 per month as opposed to Sky's £5.00 per month.

The reason I have finally decided to jump ship? Not because of the Sky Broadband service in any way, but simply because I am now in a scenario where I am not using the Sky much, and the ponce's who came out to fix it the other day replaced a connector and got off - Sky paid them £40 for that pleasure!

So unless I manage to get a Sky engineer out, the service won't be back to normal. Therefore, even though I can fix it myself again, I am now losing interest in the service altogether and am on the verge of getting a Topup TV box solely for the PVR function's.

The way im looking at it is, if I don't get rid of Sky then thats fair enough, but say I do in a couple of month's or whatever, then it means I am then lumbered with having to find a new ISP, which would almost certainly be o2, but by then they will be charging for their activation and wireless box etc...

I can move back to Sky no problem, and o2 are including a 100 day money back guarantee. They will also allow you to move house once per 12 month's with no charges for doing so. And I don't know for sure ill be still living here in 12 month's.

But all in all, it give's me freedom; if I leave Sky, I dont lose my broadband deal. Im not leaving o2 as I have a great contract with them that I won't get elsewhere, and they have always treated me fairly and provided me with an excellent service. Not that Sky havent to be fair, but I will not be getting rid of my mobile phone; I may get rid of the Sky.

So got to phone up Sky now for a MAC code... wish me luck!!

Aint phoned up Sky yet... having to charge the handset as it hasnt been plugged in for a good few days - shows how little I use the home phone lol!

Anywayz, so far, I have recieved 2 texts and an email from o2 regarding the order. Looking like the stories of them keeping you informed every step of the way are true.

Already sent me the freephone number that I can contact them on, should I have any issue's obtaining a MAC code from my current provider or indeed any other questions!

Just phoned Sky for the MAC code... £74p the phonecall lmao one thing I wont miss when I move to o2.

Anyway, they will send it via post within 5 working days and I can phone up again in 3 working days (Tuesday) to obtain it earlier.

Find it a bit weird how Virgin managed to produce it within a few hour's and yet Sky take day's, but still, its within OFCOM regulations so I can't complain.

Interesting grass hopper

You will have to start a O2 Broadband topic

I still have 3 issues running with sky
i may at last have 1) e-mail resolved next week.

But ive heard that before now again and again.

As you say matty my broadband is rock solid

Lets hope your change over is not too painful.

Just phoned up Sky... off peak, cheaper you see!

The call was surprisingly under 4 minutes including the menu system, rather impressive tbh... anyway, they gave the MAC code, which I then phoned up o2 for free and gave them.

So the migration is now all set to go!!

Will be interesting to see how it go's... gonna get o2 Mobile Web unlimited if I have any problems during the migration, to ensure I have net access... £7.50 a month and now actually unlimited 3G web not bad imho!

Good Luck.

So have you given sky the 30 days notice ?

For what?