WikiWirral is where great friendships are made.
Forum Stats
12451 Members
65 Forums
73745 Topics
996774 Posts
50 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
56 registered (alan128, 13 invisible), 1179 Guests and 234 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Insecure sites. 650
Games for children 582
What is your Daily Exercise ? 413
Is this crime against humanity 359
Travelling Bus and Train Which Tickets? 252
Replacement Key Fob casing 231
Anyone read this ? 218
Charity fishing match 215
Taltalk Broadband Dying 209
Fitting bathroom lights need help 166
New General Forums
Telephone Caller Alert - they are NOT BT BROADBAND
by Laraine
17th Nov 2017 6:04pm
Are you a Mathematician ?
by granny
15th Nov 2017 8:59am
Poor Bruce
by diggingdeeper
15th Nov 2017 1:15am
Charity fishing match
by paul110180
14th Nov 2017 8:03pm
New Wirral History
Downloadable oldwirral pdfs
by derekdwc
9th Oct 2017 12:26pm
Forum Tips
Photo Gallery Forums
clipper yachts arriving for round the world race
Azamara,silouette and balmoral this mornig
Topic Replies
What is your Daily Exercise ?
by _Ste_
Games for children
by sunnyside
06:33 PM
What song are you listening to?
by Dilly
05:01 PM
Water Dispenser Cold Cool Machine Cooler
by markyport
04:45 PM
John Lewis advert
by venice
12:02 PM
Fitting bathroom lights need help
by Excoriator
09:07 AM
Charity fishing match
by fish5133
11:42 PM
Downloadable oldwirral pdfs
by diggingdeeper
05:02 PM
DIY advice needed
by yr20405
17th Nov 2017 11:23pm
November
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
Recent Posts : What's On ?
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
bonfire night
by snowhite
3rd Nov 2017 5:40pm
Page 1 of 2 1 2 >
Topic Options
Rate This Topic
#170804 - 6th Sep 2007 3:20pm Get Out Of Your o2 Contract Today!!
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: The Register
Last week O2 sent notifications to its subscribers informing them that calls to 0845, 0870 and 0800 (non-geographic) numbers would no longer be included in bundled minutes. The company has now admitted that this change to its billing is significant and therefore enables customers to get out of their existing contracts.

O2 was the last mobile company to include such calls in bundled minutes, indeed, many of the newer telecommunications providers view calls to non-geographics as an important revenue stream. Customers signing up to O2 since March already have to pay for such calls outside their bundle but, in common with most phone users, many are unaware of it.

Customers who signed up prior to March should have received notification of the new charges by text message; and they have one month from the receipt of that message to get in touch with O2 if they want to cancel their contract. O2 has told us that such requests will be honoured, but only if received before the end of September.

Me is gonna phone up and play for a new phone and new deal hehe... I like o2, but am well taking advantage of this lol.

Me contracts up at the end of next month, so I will play it as though im really not happy with this change lol.

The Register

Top
Google Ads
#170808 - 6th Sep 2007 3:26pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
yeah i know, i tried texting the Grrrrs back!

What wrong o2? got all your customers with your blag offers now have you? ASSHOLES!
_________________________


http://www.youtube.com/user/stetopop

Top
#170809 - 6th Sep 2007 3:29pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Lol, be fair, they were the LAST network of the lot to offer non-geo calls within the inclusive minutes, the rest stopped it years ago, or never offered it at all.

Its just something that they have obviously wised up to that it can be an important revenue stream, which is fair enough given the fact they have now come out and stated that customers can get out of their contracts if they are unhappy with the changes (or, in my case, negotiate a new contract early), although they wont get a better deal elsewhere lol.

Fair play to them, they are a business at the end of the day and if I found I had some way of generating a lot of revenue, that all my competitors had been doing for ages, it would be viewed as lost revenue in business terms.

smile

Top
#170810 - 6th Sep 2007 3:30pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
Quote:
Customers who signed up prior to March should have received notification of the new charges by text message; and they have one month from the receipt of that message to get in touch with O2 if they want to cancel their contract. O2 has told us that such requests will be honoured, but only if received before the end of September.
Me is gonna phone up and play for a new phone and new deal hehe... I like o2, but am well taking advantage of this lol.


Nice one for the info matt, they text me last week but didn`t mention that i could cancel, although i too am happy with mine i may as well play on it, lol, new phone please or i`ll cancel,haha!
_________________________


http://www.youtube.com/user/stetopop

Top
#170811 - 6th Sep 2007 3:31pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Yeah man, you should get a new phone, and also talk them into a better deal then your current one grin

They know the ball is in your court and will have to fight a little to keep you as a customer!

smile

Top
#170812 - 6th Sep 2007 3:32pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
tbo this is the only company which has stuck to their word ie: no hidden bills, orange are the worst i have found although i have only been with orange, three and o2 smile
_________________________


http://www.youtube.com/user/stetopop

Top
#170813 - 6th Sep 2007 3:34pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Yeah, I been with o2 since I was about 12 on PAYG, then 18 on contract, and never had a problem with em tbh, they are quite fair and honest. Customer service is always fast and polite and dont bullshit ya either. And British (well Scottish lmao).

Never had any major problems with Three, but didnt like the way their customer services worked and also they billed me for the same bill three times and it took over a month to get a refund (the bill in question was over 120, so 240 was a LOT of money to lose - im glad I lived at me mums at the time lol).

Top
#170815 - 6th Sep 2007 3:37pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
all mines controlled vie the internet, i dont have to view my bill unless i need to, all i do is log on to o2 and do everything there.
Money just comes straight out the bank smile
_________________________


http://www.youtube.com/user/stetopop

Top
#170817 - 6th Sep 2007 3:41pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Yeah same ere, although im on a high street contract nowadays, only because about 2 years ago I left o2 n went with three, wasnt best pleased after the bill shit, went into Phones4u and got paid out on me 3 contract to take an o2 one lol.

So I have both online and paper billing, managed to upgrade to a free K800i last November and got them to agree to give me LW for the full 12 months and 600 mins and 200 texts for 35 a month (should av bin 45 and LW for 6 months) lol, not a bad result hehe.

Im moving across to an online contract this time though, as I have no use for the high street tariff now, 1000 free texts and for them to keep me as a customer, I will be looking to lower the price of the contract to less then 30 a month haha, this new revelation gives me more power in my quest grin

Top
#170818 - 6th Sep 2007 3:43pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
http://shop.o2.co.uk/phone/Sony%20Ericsson/P1i

Thats the phone I want, and I dont intend to pay for it, on a 12 month contract lmao, I think this is gonna be hard, but worth a good try, be proper cheeky and haggle like mad lol..

Top
#170823 - 6th Sep 2007 3:55pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
yes, nice phone that, i1m after the sony cybershot 3.2mp model, can`t remember the model number but i know its been updated.
Thats only due to me using my phone as a camera too smile
There would be no point in me getting a smartphone as i`d never use its features lol.

smile
_________________________


http://www.youtube.com/user/stetopop

Top
#170824 - 6th Sep 2007 3:55pm Re: Get Out Of Your o2 Contract Today!! [Re: _Ste_]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
k810i?

Top
#170833 - 6th Sep 2007 4:08pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Im looking around the net for any notable customer retention deals they are offering atm, if I see any, I will post them, it will give peeps summit to aim for then lol.

smile

Top
#170847 - 6th Sep 2007 4:34pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Some tips I have picked up on so far:

- They may try and say "but you dont phone 08xx numbers", but it doesnt matter, because the change still constitutes a major change to your plan.

- They may bring contract clause 8.4c (on my t&c's anyway) in accordance with clause 8.3 into play, if you dont use 08xx numbers much. Again, the result is the same the above point and it isnt a valid refusal reason.

- They are having a great deal of people who are using o2 for business cancelling, because they were using the contracts heavily for 08xx numbers. So, in a few days, they will be desperate to hold onto customers and the retention deals will get better by Monday and easier to obtain.

smile

Top
#170956 - 6th Sep 2007 7:42pm Re: Get Out Of Your o2 Contract Today!! [Re: MattLFC]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
I actually got a phone call from them not long after this... telling me I can upgrade today if I want. Apparently they been trying to ring me for a week or so now. Weird as my 12 months isnt up until 23rd November.

But, I tried to get a P1i out of em, and they wanted 39.00 for it on a 12 monther. They were trying their hardest to get me onto a 18 monther but i wernt having it.

As it was, I wasnt very interested at the time, but I shall be phoning tomorrow and telling them that I was told I could have a p1i for free with the contract specs I was offered hehe.

I shall see what happens... i havent even used the cancellation line yet.

Maybe they are trying to get everyone onto new contracts that wont be subject to this clause??

smile

Top
Page 1 of 2 1 2 >

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Games for children
by granny
17th Nov 2017 1:35am
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
For Sale & Free
Water Dispenser Cold Cool Machine Cooler
by markyport
04:45 PM
where to get cheap carpet
by mickturner
17th Nov 2017 4:24pm
White radiator single panel 1400 x 600 - good cond
by gerrymoore
16th Nov 2017 9:16am
Samsung Galaxy S7 Titanium Silver + Extras
by j_demo
15th Nov 2017 7:29pm
Vaping set
by paul110180
15th Nov 2017 2:37pm
Featured Member
Registered: 10th Jun 2011
Posts: 152
Newest Members
Norfolk, monadrexx, Dipper, DarioLo, JohnG74
12451 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Games for children
by granny
17th Nov 2017 1:35am
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
Travelling Bus and Train Which Tickets?
by fish5133
15th Nov 2017 5:31pm
News : New Topics
Anyone read this ?
by venice
16th Nov 2017 3:22pm
Is this crime against humanity
by granny
13th Nov 2017 4:04pm
Wedding for Cancer Research !
by Katemargaret
11th Nov 2017 10:38pm
The EU and us.
by Excoriator
11th Nov 2017 8:44am
Police, St Josephs Primary, Woodchurch Road
by diggingdeeper
7th Nov 2017 3:55pm
New Enthusiast Forums
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Taltalk Broadband Dying
by diggingdeeper
15th Nov 2017 3:40am
Replacement Key Fob casing
by fish5133
14th Nov 2017 7:45pm
Insecure sites.
by venice
13th Nov 2017 3:54pm
(Views 24hrs)Trending Newest Topics
Wirral Sunrise Sunset
Sunrise Sun 7:46am
Sunset Sun 4:09pm
Local Time Sun 8:01pm
WikiWirral Can . . . .