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Joined: Apr 2013
Posts: 62
Member
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OP
Member
Joined: Apr 2013
Posts: 62 |
Hi,
Hoping someone who has a Virgin Media broadband/tv/phone package can help and advise. Apparently we have a landline phone with Virgin which I only found out this week as part of my package, but no phone socket was ever originally installed, this was about 4 years ago. I assumed we had the broadband and TV only. I am thinking of cancelling my existing landline with BT, but keep the same number and move it over to Virgin. I would like to ask if anyone knows or can confirm if there should be a separate Virgin landline phone socket, as we do not have one, or do we continue using the existing BT socket. I phoned Virgin customer services twice. One said to plug into the BT socket and the other said they said they weren't sure. Great help they were.
Any advice or info would be greatly appreciated. Thanks
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Joined: Apr 2012
Posts: 23
Newbeee
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Newbeee
Joined: Apr 2012
Posts: 23 |
We have Virgin Media, including phone - it's just plugged into the old BT socket.
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Joined: Jul 2008
Posts: 14,565 Likes: 36
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,565 Likes: 36 |
We have Virgin Media, including phone - it's just plugged into the old BT socket. It might be a BT style socket but it should be wired to the virgin box, not the BT telephone lines.
There's a real danger that the left will drag Britain back to the 1970s, with secure well-paid jobs, ample housing, properly-funded NHS and social care, free tuition, student grants, final salary pensions, affordable rail fares and fabulous films and music. David Osland 2025 We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: May 2012
Posts: 2,390 Likes: 4
Forum Master
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Forum Master
Joined: May 2012
Posts: 2,390 Likes: 4 |
Yes ours is the old BT socket, you can check were you virgin services enter the house, its a very thin wire comes through the wall at the same point, hope this helps.
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Joined: May 2012
Posts: 2,390 Likes: 4
Forum Master
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Forum Master
Joined: May 2012
Posts: 2,390 Likes: 4 |
Just a thought are you still paying BT?, also check your account on my virgin media your phone calls and charges will be listed on there.
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Joined: Mar 2010
Posts: 4,044
Forum Guardian
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Forum Guardian
Joined: Mar 2010
Posts: 4,044 |
I had Virgin phone and broadband which came down phone line but then Virgin sold out (Virgin National) part of the business to Talk Talk so lost email and internet from them. Now with Talk Talk
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Joined: Jan 2010
Posts: 1,918 Likes: 4
Forum Addict
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Forum Addict
Joined: Jan 2010
Posts: 1,918 Likes: 4 |
Virgin put in a new box when we switched to them. The BT one is next to it and is not used. Virgin's link gets into the house via a figure of eight cable (I think they are both co-axials) along with the broadband.
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