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Virgin broadband #1026931
10th Dec 2016 5:20pm
10th Dec 2016 5:20pm
Joined: Jun 2012
Posts: 35
wirral
C
corona Offline OP
Newbeee
corona  Offline OP
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C
Joined: Jun 2012
Posts: 35
wirral
Anyone else having virgin broadband problems most days can only get about 15 -20mb or less was only 5 a couple of days ago, paying for upto 100 complained and got sent new router still rubbishy they told me there upgrading but won't be finished till end of January is everybody else's virgin having similar problems?

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Re: Virgin broadband [Re: corona] #1026933
10th Dec 2016 5:55pm
10th Dec 2016 5:55pm
Joined: Oct 2009
Posts: 2,389
between heaven & hell
starakita Offline

Forum Master
starakita  Offline

Forum Master
Joined: Oct 2009
Posts: 2,389
between heaven & hell
I'm on virgin & mine is ok


no1s gonna keep me from u
Re: Virgin broadband [Re: corona] #1026934
10th Dec 2016 5:58pm
10th Dec 2016 5:58pm
Joined: Feb 2012
Posts: 417
here & there....
F
Finney Offline
Smartchild
Finney  Offline
Smartchild
F
Joined: Feb 2012
Posts: 417
here & there....
I get about 35mbps on my laptop via WiFi, on my son's pc we get 100mbps as its hardwired.

Re: Virgin broadband [Re: corona] #1026935
10th Dec 2016 6:13pm
10th Dec 2016 6:13pm
Joined: Jun 2010
Posts: 28
Higher Bebington
B
Basisboy Offline
Newbeee
Basisboy  Offline
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Joined: Jun 2010
Posts: 28
Higher Bebington
I'm with Virgin and ok but they do throttle with traffic management, peak hours service is controlled.
It could be your router or the cabling from the cabinet to your house / router is faulty... my father-in-law had issues and needed cable to be relaid... or it could be your pc / laptop. Well worth checking for nasties ... Adaware is a great utility google it - bleeping computers has latest version.
I run ever now and then to clear down my PC of any virus or software picked up from surfing!

Re: Virgin broadband [Re: corona] #1026953
10th Dec 2016 7:38pm
10th Dec 2016 7:38pm
Joined: Jun 2012
Posts: 35
wirral
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corona Offline OP
Newbeee
corona  Offline OP
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Joined: Jun 2012
Posts: 35
wirral
Thanks for the advice

Re: Virgin broadband [Re: corona] #1026958
10th Dec 2016 11:18pm
10th Dec 2016 11:18pm
Joined: Jan 2010
Posts: 1,769
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Excoriator Offline
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Excoriator  Offline
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Joined: Jan 2010
Posts: 1,769
wirral
I got an email from them the other day saying that they had upgraded my broadband (FOC) to 150Mbps. I was mystified, as I recalled them raising it to that about a year back so went and ran an Ookla speed test on them. It came back at 220mbps.

I haven't noticed much difference since it was raised to about 30Mbps. The perceived speed of web surfing is governed by the latency of the servers I think. It makes little difference to the user if the page loads in 10 or 1 millisecond, if you've had to wait for maybe half a second for it to respond.

What I have noticed, shortly after these FOC increases, that there is purely coincidental price increase! I normally get onto them and ask for the speed to be reduced to what it was and no price increase. This they are curiously reluctant to do, but generally one can reduce the amount of the proposed price increase by haggling. On one or two occasions, they have agreed to give me a further speed increase in lieu of a price reduction. It is certainly worth haggling with them.

Last edited by Excoriator; 10th Dec 2016 11:20pm.
Re: Virgin broadband [Re: corona] #1026959
11th Dec 2016 2:18am
11th Dec 2016 2:18am
Joined: Mar 2010
Posts: 4,044
Heswallish
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fish5133 Offline
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fish5133  Offline
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Joined: Mar 2010
Posts: 4,044
Heswallish
15-20mb Luxury. Never got anywhere near 10mb lucky to get 7mb that was with virgin and same with Talk Talk. Don't have cable here its down the phone line.

Re: Virgin broadband [Re: corona] #1026963
11th Dec 2016 11:06am
11th Dec 2016 11:06am
Joined: Dec 2007
Posts: 385
Wirral
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philmch Offline
Old Hand
philmch  Offline
Old Hand
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Joined: Dec 2007
Posts: 385
Wirral
I'm on the basic fibre optic package with Virgin. Just run Broadband Speed Checker and got 51.87 Mb/s download and 3.06 Mb/s Upload.

Re: Virgin broadband [Re: corona] #1026965
11th Dec 2016 11:12am
11th Dec 2016 11:12am
Joined: Jan 2010
Posts: 1,769
wirral
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Excoriator Offline
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Excoriator  Offline
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Joined: Jan 2010
Posts: 1,769
wirral
Phone lines are probably OK if you are near the exchange. Speeds fall with distance. Cable is much better.


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