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Oders delivered by HERMES
#1024928
31st Oct 2016 7:34pm
31st Oct 2016 7:34pm
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Joined: Jun 2011
Posts: 17,636 Wirral
granny
OP
Wiki Master
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OP
Wiki Master
Joined: Jun 2011
Posts: 17,636
Wirral
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Absolutely fuming ! Maybe Trick or Treat but doubt it.
I ordered some items from John Lewis 2 days ago.
Email received this pm from HERMES, the company that delivers them saying : your parcel has been successfully delivered.
As I was out when it was delivered, I looked at the Tracking. Message sent at 12.44pm 'Left securely in outbuilding'. Too dark to see in there tonight, so decided to look in the morning.
My next door neighbour has just knocked with a parcel in his hand. His wife had found it in their grey wheelie bin !!!
Has anyone else had problems with HERMES ?
I sent a parcel to my daughter in Kent a few months ago, which didn't arrive. It was going in and out of the HERMES distribution centre by the day. Complained to John Lewis and they sent another order FOC, but didn't expect to end up with duplicate of everything 3/4 weeks later. (which was a nice bonus)
Not good enough !!
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect. ~Chief Seattle
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Re: Oders delivered by HERMES
[Re: venice]
#1024937
31st Oct 2016 7:53pm
31st Oct 2016 7:53pm
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Joined: Jun 2011
Posts: 17,636 Wirral
granny
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Wiki Master
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Posts: 17,636
Wirral
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The bin was on the pavement ,not even in their garden as it had been emptied earlier today.
Why would they say it was 'secure in an outbuilding' ! Grrrr.. .
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect. ~Chief Seattle
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Re: Oders delivered by HERMES
[Re: palemoon]
#1024959
31st Oct 2016 10:14pm
31st Oct 2016 10:14pm
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Joined: Jun 2011
Posts: 17,636 Wirral
granny
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Wiki Master
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Posts: 17,636
Wirral
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This and DD's post just about tells it all. I cannot understand why retailers such as John Lewis use them. I have made a complaint to John Lewis tonight, taken by a gentleman who may not have been in this country, so we'll see if there is any follow up. If there isn't , within the next 48 hours, I shall be back onto John Lewis with more to complain about. Might get a free Christmas Pudding, ...maybe that's just hopeful. Surely, Hermes is not a company that anyone would wish to deal with. Thanks for that Palemoon.
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect. ~Chief Seattle
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Re: Oders delivered by HERMES
[Re: lincle]
#1024978
1st Nov 2016 11:22am
1st Nov 2016 11:22am
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Joined: Jun 2011
Posts: 17,636 Wirral
granny
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Wiki Master
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Joined: Jun 2011
Posts: 17,636
Wirral
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Twice now my orders have been taken to a shop for me to collect .This means a journey on TWO buses & a walk. If the shop owner isn't available nobody else can hand over the orders as they're not trained to do so.I have a porch where parcels can be left so I now leave a note saying that if order taken to that shop it will stay there as I won't be collecting it. What a nightmare for you, lincle. It all seems ridiculous . The little (and it is little) shop near me is at times heaving with people collecting their parcels. I don't know where they store them but as Christmas approaches it gets crazy. If we know when any delivery is likely to arrive, I'm sure in most cases we can make an arrangement, i.e. if we are not at home. However, in this case the parcel was not due to be delivered until tomorrow ,2nd November. So although a speedy delivery, which is in contrast to a previous order being delivered, if it's not expected then it's impossible to make any arrangements for the correct day.
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect. ~Chief Seattle
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Click to View Topic.
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Toyah . .
by GaryFromWirral. 10th Jan 2021 1:39pm
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AQUARIUM
by lincle. 8th Jan 2021 10:47am
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Toyah . .
by GaryFromWirral. 10th Jan 2021 1:39pm
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Sunrise Mon 8:16am
Sunset Mon 4:29pm
Local Time Mon 5:08pm
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