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Joined: Apr 2009
Posts: 54
Member
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OP
Member
Joined: Apr 2009
Posts: 54 |
Last Friday our green bin was collected by who ever does it for the council. When we went to bring the bin back in the lid and handles had been completely snapped off. Now as we know the bins are pretty tuff and even if it had fallen over it would not have broke, the lid and handle must be in the back of the collection vehicle. I rang council and they said I MUST buy a new one. Why when they broke it. I am disgusted.
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Joined: Jul 2008
Posts: 14,566 Likes: 38
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,566 Likes: 38 |
Two possible approaches:-
Get in touch with Biffa as they damaged it.
Complain to the council that the bin they provided wasn't fit for purpose. Assuming you didn't buy the bin then you could also point out that it is NOT your bin, it is the council's bin (how can it be yours if you never formally took possession of it)
They replace damaged grey bins free but charge £24 for replacement green bins.
Biffa might back down but I can't see the council doing so.
There's a real danger that the left will drag Britain back to the 1970s, with secure well-paid jobs, ample housing, properly-funded NHS and social care, free tuition, student grants, final salary pensions, affordable rail fares and fabulous films and music. David Osland 2025 We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Oct 2011
Posts: 1,961
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Forum Addict
Joined: Oct 2011
Posts: 1,961 |
Another possibility is that a "neighbour" swapped bins. Was yours personalised?
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Joined: Apr 2009
Posts: 54
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OP
Member
Joined: Apr 2009
Posts: 54 |
The council have said that Biffa had not reported it, so its down to me. Yes it has our number on it. Im fuming over it. If i damage council property does this now mean i can do it with out having to pay for it.
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Joined: Jan 2014
Posts: 7,098
Wiki Addict
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Wiki Addict
Joined: Jan 2014
Posts: 7,098 |
I would keep on at them.insist they give you a replacement.
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Joined: Jul 2008
Posts: 14,566 Likes: 38
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,566 Likes: 38 |
The council have said that Biffa had not reported it, so its down to me. Yes it has our number on it. Im fuming over it. If i damage council property does this now mean i can do it with out having to pay for it. It says on the website that as long as you report damage by crew within three days they will repair/replace for free - there is no mention that the crew has also got to report it. Bins damaged by the collection crews will be repaired or replaced free of charge as long as they are reported to us within 3 working days of collection.
There's a real danger that the left will drag Britain back to the 1970s, with secure well-paid jobs, ample housing, properly-funded NHS and social care, free tuition, student grants, final salary pensions, affordable rail fares and fabulous films and music. David Osland 2025 We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Nov 2011
Posts: 379
Old Hand
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Old Hand
Joined: Nov 2011
Posts: 379 |
They do have a team who come out and fix them, ours was damaged last year and i spoke to them and no joy so i emailed them every week for 3 months same email, asking when they were going to replace or fix, and eventually they fixed it free of charge, tell them a neighbour saw them do it, but just badger the life out of them
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Joined: May 2012
Posts: 2,390 Likes: 4
Forum Master
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Forum Master
Joined: May 2012
Posts: 2,390 Likes: 4 |
They do have a system of reporting things, missed bins for example, if you dont put your bin out for collection they will report it as not out via computer, this is to challenge any reaction from the council if the missed bin is reported to them, and avoids any penalties like fines or having to return for the bin and also to avoid any spurious claims people make about damaged cars or bins.
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Joined: Apr 2009
Posts: 54
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OP
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Joined: Apr 2009
Posts: 54 |
Have just spoken to Biffa and as soon as i mentioned the address they said right ok we will send out a new bin free of charge. They said its been the bin wagon that has broken the bin if it has ripped off the lid and handles. They do not repair bins anymore the lady said. Thanks to DiggingDeeper who mentioned to ring Biffa. New bin will be here Tuesday.
Thanks
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Joined: Nov 2011
Posts: 379
Old Hand
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Old Hand
Joined: Nov 2011
Posts: 379 |
they repaired mine about a month ago
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Joined: Apr 2009
Posts: 54
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OP
Member
Joined: Apr 2009
Posts: 54 |
The lady this morning told me they dont repair anymore, obviously they do. Aww well im just glad its now been sorted and im getting a new one.
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Joined: Jan 2014
Posts: 7,098
Wiki Addict
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Wiki Addict
Joined: Jan 2014
Posts: 7,098 |
Have just spoken to Biffa and as soon as i mentioned the address they said right ok we will send out a new bin free of charge. They said its been the bin wagon that has broken the bin if it has ripped off the lid and handles. They do not repair bins anymore the lady said. Thanks to DiggingDeeper who mentioned to ring Biffa. New bin will be here Tuesday.
Thanks Results at last Kenny 
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