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#994868 - 14th Dec 2015 9:06pm Ring changed colour
aaronazza Offline
Member

Registered: 14th Aug 2012
Posts: 52
Loc: wallasey
I bought a brand new gold engagement ring (since found out it was slightly to big) put it in a jewellers to be resized and I got it back and it was silver in colour, when asked what happened they were adamant that the ring was in fact white gold and that it has just been repolished that's why it looks the way it does (shiny silver), I am 100% certain the ring is or at least was gold and is now looking very cheap, I just wanted to no if anybody knows what may have happened to it, I hear it maybe rhodium plated but I didn't ask for it to be plated, would like to know where do I stand as to getting it put back gold if possible whatever has happened to it?
Many thanks.
Ps not sure if this is the right thread.

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#994878 - 14th Dec 2015 11:54pm Re: Ring changed colour [Re: aaronazza]
Greenwood Offline
Smartchild

Registered: 20th May 2011
Posts: 615
Loc: Greasby
That sounds very strange. Did you take a picture of it before you handed it over for resizing? Looking silvery is not necessarily cheap, by the way - could be white gold, could even look like platinum.

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#994881 - 15th Dec 2015 12:35am Re: Ring changed colour [Re: aaronazza]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 14442
Loc: Wirral
How about going to another jeweller and ask if it's white gold and how much it would retail for.

Without mentioning names you could also explain what has happened , if the answers you get do not correspond with the facts. They should be able to tell you. Then at least you will have some knowledge, if you wish to go back to the original jeweller.
If the ring was brand new and sold as yellow gold when it is white gold, it must come under the 'Misrepresentation in the Sale of goods' act. I hope you have your receipt.
White gold only goes yellow with age according to this;

http://www.doamore.com/gold-vs-platinum-metal-for-your-ring/


Edited by granny (15th Dec 2015 12:37am)
_________________________
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle

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#994884 - 15th Dec 2015 6:49am Re: Ring changed colour [Re: aaronazza]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 3002
Loc: Heswallish
Hallmarks should tell

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#994885 - 15th Dec 2015 7:10am Re: Ring changed colour [Re: aaronazza]
aaronazza Offline
Member

Registered: 14th Aug 2012
Posts: 52
Loc: wallasey
Thanks for the replies, I have no pictures of the ring before it went in, where I bought it is a different jeweller to where I had it resized, the ring was for certain yellow gold I only wanted it taken down 2 sizes and I got it back silver in colour maybe I should take an opinion of another Jewellers an talk them through what's happened, hallmarks definitely point to ring being gold, very dissappointed with the service iv received overall I got no where when I pointed out the ring was gold when it came in for repair, I was felt like I was fobbed off with the old "oh it's white gold" when I no it isn't or wasn't.

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#994887 - 15th Dec 2015 7:56am Re: Ring changed colour [Re: aaronazza]
Excoriator Online   content
Guardian

Registered: 21st Jan 2010
Posts: 911
Loc: wirral
Trading standards might be interested. Worth a try I'd say.

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#994889 - 15th Dec 2015 8:48am Re: Ring changed colour [Re: aaronazza]
Dilly Online   Reading
Wiki Veteran

Registered: 17th Jul 2011
Posts: 7903
Loc: wallasey
Take it back to the shop you originally bought it from and ask their opinion on whether it is the same ring they sold you. All a bit odd but I can't see a reputable jeweler making a change to the ring other than what you instructed them.

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#994910 - 15th Dec 2015 9:56am Re: Ring changed colour [Re: aaronazza]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 14442
Loc: Wirral
Doesn't each ring sold have it's own code to be recorded by the jeweller ? I could be wrong but Exoriaor is probably right. Give Trading Standards a call and see what advice they can give you, prior to jumping in with both feet.

https://www.gov.uk/find-local-trading-standards-office


Edited by granny (15th Dec 2015 10:08am)
_________________________
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle

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#994960 - 15th Dec 2015 7:16pm Re: Ring changed colour [Re: aaronazza]
aaronazza Offline
Member

Registered: 14th Aug 2012
Posts: 52
Loc: wallasey
Iv spoken to the jeweller who done the resizing and they are still adamant that it is white gold but they said if I'm not happy that it's been "polished" then they can rebuffer it to bring out the yellow, again I'm a bit sceptical but lets see what happens all I want is the ring back in the same condition it was when I put it in, again many thanks for the replies.

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#995006 - 16th Dec 2015 1:53am Re: Ring changed colour [Re: aaronazza]
Wally1 Offline
Addict

Registered: 13th Feb 2010
Posts: 284
Loc: Wallasey
Some information on the subject from an
American Jewellers website:-

http://www.daysjewelers.com/blog/why-does-my-white-gold-ring-turn-yellow/

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#995367 - 18th Dec 2015 10:32pm Re: Ring changed colour [Re: aaronazza]
Greenwood Offline
Smartchild

Registered: 20th May 2011
Posts: 615
Loc: Greasby
Well, I never knew that; the link is very interesting! you learn something new every day...

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#995374 - 19th Dec 2015 12:18am Re: Ring changed colour [Re: Greenwood]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
Even when a diamond ring is in yellow gold, the setting is usually white gold or platinum (platinum is better because the claws will be stronger) in order not to colour the diamond.
_________________________
Carpe diem.

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