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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
veritas alarm,.....unset light on and tamper light on,renewed panel battery,and renewed whole bell box and battery as old bell box obserlete,the problem is tamper light won't go off and can not reset...any help or advice would be appreciated...thanks..ASAP please. I have tried every thing I can find on the net ,but no luck..cheers..
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Joined: Jan 2010
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Forum Addict
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Forum Addict
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Is there a spring/ micro switch inside the bell box cover that isn't seated correctly, thus indicating the bell box housing has been tampered with?
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Joined: Aug 2009
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Smartchild
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Smartchild
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It has. Micro switch with a spring loaded bar if you Know what I mean ? When the lid or front of the box is on it presses the bar on to the switch..can't go wrong realay..thanks for you input though..cheers
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Joined: Apr 2011
Posts: 309
Old Hand
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Old Hand
Joined: Apr 2011
Posts: 309 |
And there will be one on keypad or main unit as well check that they are working and they could go wrong by not working
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
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Posts: 417 |
I have checked the bell box and control box with the 12v battery in ( new one) they are ok,I'll check and look at the key pad..cheers
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Joined: Jul 2008
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Wiki Master
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Wiki Master
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It has. Micro switch with a spring loaded bar if you Know what I mean ? When the lid or front of the box is on it presses the bar on to the switch..can't go wrong realay..thanks for you input though..cheers They've caught me out before, looks simple but sometimes its not pushed quite far enough, I check it with the box off and switch held down - same goes for control box. Which model is the control box?
We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Just checked the key pad,that's ok..got me scratching big time now..thanks again for any help..
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Hi again,that's what I done,I pushed the springs by hand and the Mrs done the key pad...but just the same..and the bell box..I'll have another go tomorrow from the start..one of the PIR,s is upside down ( all ways been like that') that would not make any difference would it ?. Cheers
The box has 5VA on the front that's all..
Last edited by spider; 4th Aug 2015 6:32pm.
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Joined: Jul 2008
Posts: 14,485 Likes: 31
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,485 Likes: 31 |
Many PIR's aren't waterproof upside down as they have a vent gap/hole somewhere.
You need to put alarm in engineering mode and see what it thinks is wrong.
We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
I'll put it the right way up and down load the manual about engineering mode?Ill have to have a look into that to see what you mean..thanks for the info though..
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Joined: Apr 2011
Posts: 309
Old Hand
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Old Hand
Joined: Apr 2011
Posts: 309 |
Some or even most pir have tamper switch too
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Hi, I have now put the PIR that was upside down the right way..I'm going to look at the bell box and see if anything is happening up there and check the main box with the battery in...the only PI.r I have touched is the one that was upside down so hopefully the tamper in that one is ok...thanks guys for trying to help me out here...cheers
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
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Just disconnect the bell box from inside the control panel.
The tamper basically creates a loop, and if the wires are cut or crushed will cause the tamper to trigger.
in the past i have found the springs not seating probably causes a random fail.
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Hi,tried the disconnect the bell,still the same.getting nothing from the bell or strobe either.Think I'll have to get someone in to look and maybe reset it or something. I,m just fed up with it now and want to get the ladders out of the hall so we can get upstairs..never mind, thanks to everyone for there help and things to try,been a bit of an eye opener but it's got me beat,just tried to change the batteries and ended up having to get a new bell from MAS Wallasey dock rd because the bell battery was obserlete they said..cheers everyone..Dave
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Joined: Mar 2013
Posts: 194
Enthusiast
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Enthusiast
Joined: Mar 2013
Posts: 194 |
If you bypass the tamper i.e. put a link across the tamper terminals in the main alarm box.
This will prove if the tamper loop wiring is at fault and not a panel problem.
There are usually little links like staples left in the bottom of the panel.
If tamper light clears then you can either go hunting for the fault of just leave the link in. In reality the chances of anyone going to the trouble of stripping down a bell box or pir etc in the chance of the tamper not being active is slim.
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Hi,just tried the link with the tamper on the main box, still will not reset..? It's got me..thanks my mate..cheers
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
veritas alarm,.....unset light on and tamper light on,renewed panel battery,and renewed whole bell box and battery as old bell box obserlete,the problem is tamper light won't go off and can not reset...any help or advice would be appreciated...thanks..ASAP please. I have tried every thing I can find on the net ,but no luck..cheers.. I think your at the end of testing now. Either bridge across each zone as you did with the tamper, use a wire or staple, and see if that stops it. Filing that its probably a failed board. Seeing that you've replaced everything else you may as well change the panel box out. Check Ebay you may be surprised at the prices. Or go to MAS with a online price in mind.
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Mark, All that happened was the power had to be turned off for sockets to be changed,when turned back on it would not reset,Batteries needed I was told for box and bell..took batteries to MAS and he said the battery was obserlete and a new box was needed..box went on wall and wired as stated on the makers web site,but where the red wire went into the + terminal on the new box....the old box had a red and white going into the + terminal (2 wires) so I put the 2 wires in the plus terminal on the new one. May be this is the problem? All the fuses (4) are ok and the box is getting 240v and the transformer is putting out about 17v..I don't know mate...thanks for the info though....cheers. ..Dave
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
I by passed the tamper ,but it still won't reset? I'll give it a go for an hour today,but all I'm doing is pushing the same buttons and disconnecting the mains and battery to stop the internal buzzer, the outside bell and strobe seem dead?
Cheers
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Bypassed tamper,but still won't reset..steady green light on main box means 240v ok no red light on button panel. So tamper bypassed..flashing green only. Pressed reset,put code in but will not reset..?
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
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If you bought it from MAS there pretty good in there, im sure they can give you advice.
I would just disconnect everything, and start adding 1 at a time.
The batteries are only needed for back up (no Power) not day to day running. I disconnect them when working on panels as they keep tripping out as you work and just gives you a bad head ache.
Reset
Are you using your code or the Engineers code to reset as they are different in there own right.
If the batteries were old and no good, then when you killed the power it could forget your personal code.
Lookin in the manual about setting up from the start, as it may have reset to factory defaults.
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Joined: Aug 2009
Posts: 417
Smartchild
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Smartchild
Joined: Aug 2009
Posts: 417 |
Hi Mark,sorry for coming back late I was out all day yesterday.I have tried to reset with my number and ,4321.1234 no good.Ill disconnect battery today and mess with the rest..this is the last go as I have had enough hair pulling...lol cheers
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
Phoned veritas today for technical help,told me to put in 4321 then my own 4 digit code but it still would not reset...he said get someone to look at it and change the batteries,told him that's how it all started with the batteries being renewed,he said he could not help me and to get an engineer in..thanks Veritas...
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
What is the model number?
Only so we can google and see if anyone else has a similar problem.
Sometimes there is a Rev number on the panel.
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
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So the tamper didn't clear after typing your code in and pressing reset. If you have access to the engineers code (default 1234), type this in press program, all your zone lights should light up. Press 19, this should take you to a latching walk test, if the tamper light is on it should be beeping 9 times, 10 times if a power fault and would have a flashing power light/ flashing unset light. Press the omit key, that should then light up a zone number (this number refers to where the tamper is coming from) if the following zones are illuminated after following the above. 1 is bell box or global tamper circuit 2 is a power fault 3 Lid tamper, panel lid or keypad lid 4 Line monitor (note r8+ and Excel only) 5 Keypad offline 6 Code pin tamper 7 (cant remember but possible a PA) 8 EOL (note r8+ and Excel only) Given that you knocked it and was able to silence the alarm, its probably going to be a lid tamper. Given the unit is over 5 years old when did you last replace your back up battery as its due to be replaced if its over 5 years old. Read more: http://www.diynot.com/diy/threads/veritas-alarm-tamper-reset.389936/#ixzz3iAHaIexN
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
I think it is a engineers job..I can not reset it at all,I have put a loop on the tamper tried every number going and still nothing.If you know anyone that would come to Birkenhead Mark I would be very grateful..chargeable of course and I proberbly have every thing he needs here..thanks chum...Dave
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Joined: Jul 2008
Posts: 14,485 Likes: 31
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,485 Likes: 31 |
Try the following.
Switch off power.
Disconnect battery.
Wait 10 seconds.
Connect the battery .... within 10 seconds Press the control panel tamper switch three times - this resets panel.
Enter 4321 (default user code) - tone should stop
Enter 1234 (engineering code)
You should now be in engineers mode and hitting the prog key puts you in programming mode.
It could be that someone has changed the engineering code, in which case you have problems. Some installers do this to ensure you come back to them and them only.
We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
Hi,I done what you said,I now have a flashing green unset light..because no ac power connected I think...I also have tamper light on.even though I have a loop on the tamper on the main box..should I now try programming from the start? Thanks
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Joined: Jul 2008
Posts: 14,485 Likes: 31
Wiki Master
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Wiki Master
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Posts: 14,485 Likes: 31 |
Put the power on again if you want but be careful if you have box open. There may be bell tamper connections as well as the main tamper loop connection. Somewhere in the install manual it will tell you how to switch tamper off. I assume its based on this one. CLICKY
We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
Yes,that's the one,I'll have. A look for a bell tamper,yes front of box is off and tamper loop still in..I have not heard the bell box go off yet,only the inside buzzer..the strobe has not come on either..brand new box?
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
Hi ,decided to renew main box and digital panel..Found the Veritas R8 at whole sale electricle on the Durley estate for £50, I don't think you would beat that price and its local.If I label up the wires right I should have no problem as it should be a straight swap.Thanks to every one who tried to help me it was much appreciated but just too much for me,I was starting to lose the plot..hope this goes well.Thanks again every one...Dave
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Joined: Aug 2009
Posts: 417
Smartchild
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OP
Smartchild
Joined: Aug 2009
Posts: 417 |
Hi all,Got the panel and keypad from Wirral Electricle Wholesale on the Durley estate Prenton...Veritas R8 with keypad £49.99 Fitted in 40 mins programmed in 20mins...All sorted..thanks again to all the lads for your help,I am very much wiser now on how it's installed and works,and it's all due to you lads..Thanks ..Dave
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