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#933433 - 11th Mar 2015 9:26pm Virgin Media National : Problems
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 3001
Loc: Heswallish
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?


Edited by Mark (17th Mar 2015 10:39pm)
Edit Reason: renamed

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#933437 - 11th Mar 2015 10:11pm Re: Virgin Media National : Problems [Re: fish5133]
snowhite Offline

Wiki Guide

Registered: 31st Jan 2014
Posts: 5820
Loc: Wirral
I would recommend Talk Talk,Fish.
I used to be with virgin media and was not happy with them.

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#933444 - 11th Mar 2015 10:24pm Re: Virgin Media National : Problems [Re: fish5133]
ManxCat Offline

Addict

Registered: 26th Apr 2010
Posts: 214
Loc: Birkenhead
Sorry to hear about Virgin Media.

I'm with Sky and when my broadband went down they had it fixed within 48hrs and refunded me the days for lost connection.

Also offered me Sky movies free for a month when my phone line went down on several occasions.

Good luck.
_________________________
Traa Dy Liooar

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#933450 - 11th Mar 2015 10:39pm Re: Virgin Media National : Problems [Re: fish5133]
Salmon Online   content

Forum Addict

Registered: 8th Oct 2011
Posts: 1761
Loc: Wallasey
I have been with TalkTalk for over 10 years and not had a problem at all. Touch Wood.

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#933451 - 11th Mar 2015 10:41pm Re: Virgin Media National : Problems [Re: fish5133]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Originally Posted By: fish5133
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?


Why would you have a BT engineer for Virgin Media coming out.
Virgin Media use there own lines for telephone the last time i checked ??

The Switch
If your on Virgin they use there cables to get you on the internet via the Cab at the bottom of your street in most cases.

BT
Typically use the telephone cables that go from your house to the pole in the street.

So if your on virgin and use there cable to the box switching to a Telephone line up the pole may give you better results.

Note : Reactivation of a BT line can be very expensive, do your home work before you say goodbye to virgin.
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#933454 - 11th Mar 2015 10:55pm Re: Virgin Media National : Problems [Re: fish5133]
svenlock68 Offline
Addict

Registered: 27th Nov 2011
Posts: 279
Loc: svenlock68
Left talk talk years ago
Wasting life trying to get a human on phone.
Plusnet no better even uk based doesnt mean nowt
Fluctuating line quality

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#933495 - 12th Mar 2015 9:10am Re: Virgin Media National : Problems [Re: fish5133]
Excoriator Online   content
Guardian

Registered: 21st Jan 2010
Posts: 911
Loc: wirral
I've found Virgin Media to be very good. I have had a problem recently with wi-fi. We have several devices using this which from time to time fail to communicate. Resetting the wi-fi connections on the items restored communications - for a while.

I rang virgin and they sent a chappie round a couple of days later. He established that the incoming signal was too high, and inserted a 10dB attenuator in the connector to the router, and replaced some filter components in the incoming wall unit. He left, leaving a card with his number on it, explaining that if I had any problem I could ring him direct - quicker than going through the company.

It seems to have solved the problem. I am on a 100MB connection and although sometimes at busy periods it drops to 80, it is quite often around 110MB or more. I have not found waiting to talk to someone being a problem.

It is worth, by the way, asking them to reduce the cost if you've been with them for some time. They have a 'loyalty' scheme which allows them to cut the cost significantly, but you have to ask for it. I found it worth haggling even when this is offered. I got a bit more off, and they upgraded my speed at no extra cost when I asked them for even more!

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#933513 - 12th Mar 2015 10:49am Re: Virgin Media National : Problems [Re: fish5133]
Gibbo Online   content
Forum Addict

Registered: 27th Dec 2010
Posts: 1787
Loc: Oxton
I've been with Virgin for many years, back when they were Telewest, and before that C&W.

Despite the occasional brief outage and unsuitable router for my home I've found the service to be great.

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#933516 - 12th Mar 2015 11:07am Re: Virgin Media National : Problems [Re: fish5133]
Excoriator Online   content
Guardian

Registered: 21st Jan 2010
Posts: 911
Loc: wirral
I joined them when they were NTL.

Yes, I too have had brief outages, but these have generally occurred when they are upgrading the network and you get some warning if you look at their 'Service status' page.

They are expensive I think, even with discounts. But they are fast and in my case anyway the customer support has been good. I guess you get what you pay for, to some extent anyway.

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#933617 - 12th Mar 2015 5:32pm Re: Virgin Media National : Problems [Re: Mark]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 3001
Loc: Heswallish
Originally Posted By: Mark
Originally Posted By: fish5133
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?


Why would you have a BT engineer for Virgin Media coming out.
Virgin Media use there own lines for telephone the last time i checked ??

The Switch
If your on Virgin they use there cables to get you on the internet via the Cab at the bottom of your street in most cases.

BT
Typically use the telephone cables that go from your house to the pole in the street.

So if your on virgin and use there cable to the box switching to a Telephone line up the pole may give you better results.

Note : Reactivation of a BT line can be very expensive, do your home work before you say goodbye to virgin.


Cable hasn't arrived in Irby so its internet down the telephone wire. Didn't realise that virgin is split into Virgin Cable and Virgin National (or something like that) They are dumping the Virgin National side onto Talk Talk. Virgin eventually request a BT engineer to call out after you have done a load of tests and left the router in the BT test socket inside your BT box for 24 hours. BT have been and said it is a faulty router (which I told Virgin because the exact same thing happened 2 years ago and they sent out a new Netgear router and things were fine. Will have to see if BT are correct

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#933624 - 12th Mar 2015 6:07pm Re: Virgin Media National : Problems [Re: fish5133]
Excoriator Online   content
Guardian

Registered: 21st Jan 2010
Posts: 911
Loc: wirral
I sympathise with you fish5133. It is too easy when you are dependent on two companies for them to blame each other, but I think it is the people you pay your money to who are ultimately responsible.

Have you asked for compensation for poor service?

I think it is disgraceful that companies who provide internet over phone lines are able to get away with the 'up to' scam.You pay for what is advertised as 'up to' 20MB, say, and find that due to line length you only get 2MB. You should really only be charged 10% of the full fee in my opinion, but they have the cheek to charge the full amount!

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#933656 - 12th Mar 2015 7:40pm Re: Virgin Media National : Problems [Re: fish5133]
Elyth Offline
Member

Registered: 17th May 2010
Posts: 81
Loc: Birkenhead
I was with talk talk and I found them to be really bad. The connection speeds were really bad. I couldn't even play online games on some days because of constant disconnects etc . I switched to virgin media and all my issues disappeared. Everyone I know who has been with talk talk has left them.

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#933671 - 12th Mar 2015 8:04pm Re: Virgin Media National : Problems [Re: fish5133]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 3001
Loc: Heswallish
Cheers guys. From all the replies it seems a bit hit and miss as to the quality of the service irrespective of ISP. Did a speed check for the area a while back and there wasn't one above 6mb which suggests a local problem at that time.
Just checked my download speed --a miserly 0.61 mbs and Upload 0.06 mbs

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#933804 - 13th Mar 2015 3:18pm Re: Virgin Media National : Problems [Re: fish5133]
Raven61 Offline
Old Hand

Registered: 14th Jan 2012
Posts: 367
Loc: Wallasey
I've been with Virgin for years & the couple of times I've had a problem it has been sorted out quickly. On top of that no one can beat the 152 megs download speed.

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#933813 - 13th Mar 2015 3:55pm Re: Virgin Media National : Problems [Re: fish5133]
GeeMeister Offline
Smartchild

Registered: 4th Jan 2014
Posts: 658
Loc: Wirral
I too have been with them for years (26) but can't come anywhere near those results. Over the last 6mths it has varied between 10.01mbps and 57.7mbps depending on time of day and wind direction! Although not majorly happy I can't find an alternative taking into account the costs of installing phone lines etc. So for me its a case of better the devil you know.

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