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Problem Tyres, Birkenhead #865275
17th Mar 2014 12:45pm
17th Mar 2014 12:45pm
Joined: Dec 2003
Posts: 5,683
Bebington, Wirral
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DavidB Offline OP
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DavidB  Offline OP
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Bebington, Wirral
Recently had two 'new' tyres put on my car prior to MOT (previous ones are very low) from Direct Tyres. Put the car in for MOT, and then put it away in the garage.
Went up to give it a run today, and found both tyres are flat (rear ones are fine). Assume they haven't either been sealed, or the valve is leaking (or the tyre was crap).
I jack the car up to take them off to return (still have receipt), and find they haven't given me the locking nut 'key' back. The nuts have also been put on with an airgun (including the locking nut), and are now so tight I can't even get them off with a breaker bar.

I thought I'd mention this as only last week after buying another two tyres for a different car off them, a couple of weeks later, one did this:

[Linked Image]

The wheel has bulged to the extent the whole tyre is warped. Removing the tyre has also revealed they put a 155/45 on one side, and a 145/45 on the other.

I never complain about places like this on a forum - but with tyres, you expect some competence. They put a tyre on with the banding gone, and then put a completely different size tyre on the other side.

I've never had a problem with Kwik Fit - they're pricey and get some stick, but at least the tyres hold air!

Complete amateurs.

Also, if you take a wheel brace next time you get a tyre from this place and then ask THEM if they can remove the nuts with it that they've just overtorqued up.

Last edited by Mark; 17th Mar 2014 2:58pm. Reason: renamed
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Re: Problem Tyres, Birkenhead [Re: DavidB] #865277
17th Mar 2014 1:12pm
17th Mar 2014 1:12pm
Joined: May 2011
Posts: 399
bebington
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bebington
i wouldn't let them butter my toast

Re: Problem Tyres, Birkenhead [Re: DavidB] #865278
17th Mar 2014 1:45pm
17th Mar 2014 1:45pm
Joined: Jun 2009
Posts: 7
birkenhead
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porno Offline
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birkenhead
I have also had a tyre from them a couple of months ago and it is all cracked right around the edge is there nothing we can do about it?

Re: Problem Tyres, Birkenhead [Re: DavidB] #865281
17th Mar 2014 2:13pm
17th Mar 2014 2:13pm
Joined: Dec 2010
Posts: 2,229
Oxton
Gibbo Offline
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Oxton
I bought a part worn, it failed the MOT a week later. It was also put on the wrong way round. Fair do's they apologised and replaced it, and translated the problems to the fitter who spoke no English.

But sadly it jaded my experience of them and I wouldn't go back.

Re: Problem Tyres, Birkenhead [Re: DavidB] #865283
17th Mar 2014 2:40pm
17th Mar 2014 2:40pm
Joined: Aug 2011
Posts: 89
Wallasey
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Wallasey
I've used CostCo for tyres for years brilliant!

Re: Problem Tyres, Birkenhead [Re: DavidB] #865290
17th Mar 2014 3:09pm
17th Mar 2014 3:09pm
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Normally a garage should tighten up with a torque wrench to prevent the problem of not getting them off without a power bar.

The bulging tyer is a manufacturing defect not the tyre fitter.
And the bulging can show its self at any time.
You dont say if the tyres are branded as this can happen across all manufacturers.

Flat tyres could be anything really and needs more investigating. You could have ran over a bunch of nails (unlikely but possible) on your way home.

Odd sizes isn't good at all on their part.

Locking nuts, they normally have a bunch of lock nut adapters as jo public loose these all the time.

Its sounds like a lot of basic mistakes have been made on your visit, maybe the new trainee was let loose without any supervision ?

I hope you get it all sorted.
As time has lapsed it could be difficult.




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Re: Problem Tyres, Birkenhead [Re: DavidB] #865408
17th Mar 2014 9:13pm
17th Mar 2014 9:13pm
Joined: Dec 2003
Posts: 5,683
Bebington, Wirral
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DavidB Offline OP
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DavidB  Offline OP
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Bebington, Wirral
To answer your questions Mark -
The bulging tyre revealed itself when it was put on the car and got worse - you can see the banding inside the wheel. It's obviously been punctured or flat and has been driven on.

The flat tyres are poor sealing. Kwik Fit/National seem to be able to do this properly. Every other tyre place can't seem to do it properly.

They asked for the locking nut key, and didn't return it (it's gone now).

Flat tyres have happened three times - the only solution is I won't be going back there, and the few people that have seen the state (the inside) of that warped tyre won't be either.

I say you get what you pay for - and unfortunately last week it was nearly into the central reservation at 50 mph.


"C20 LET bang"
Re: Problem Tyres, Birkenhead [Re: DavidB] #865908
20th Mar 2014 6:46pm
20th Mar 2014 6:46pm
Joined: Jul 2011
Posts: 28
wallasey
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wallasey
Manley's in Birkenhead do my tyres. I was quoted a price for tyres depending on if I wanted better on fuel economy or better on wear and told that the ones on my car would pass the MOT. Despite this I asked for replacements as I have a long journey to do next month and one tyre was cracked. Both front tyres were replaced in the timescale quoted and my locking nut is back in the boot with the spare.
The tyre I had from them on the back of my car 2 years ago hasn't given me any problems at all, and they checked the pressure on all of my tyres before I left.


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