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SKY 'on demand' wont connect to BT WiFi #845426
23rd Dec 2013 3:54pm
23rd Dec 2013 3:54pm
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pegsgirl Offline OP
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Hi we have just changed broadband package to BT from sky to enable us to get BT Sport, but now our 'ON DEMAND' Box wont connect to the WiFi, i have been in touch with BT who say is SKY's issue and Sky say its BT's, so am at my whits end, Every other component connects to WiFi, some one said its my internet settings but i don't know what to do to change them without messing everything up. Any ides would be so grateful.
Thank you in advance

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Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845431
23rd Dec 2013 4:10pm
23rd Dec 2013 4:10pm
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Salmon Offline
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Just a thought,is your router using WPS which Sky's on demand needs? You can get round the on demand problem, if that is the case by connecting by using your router's pin number.On Sky go to services>0>5 and it is clear from there what to do.

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845435
23rd Dec 2013 4:40pm
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pegsgirl Offline OP
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Not sure how would i know that???

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845439
23rd Dec 2013 5:12pm
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pegsgirl Offline OP
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Hi Salmon,
Right i have checked if my router is on WPS and it is, i have also followed the network settings on my Sky box to connect entered all the details re my security key and it doesn't connect.

Last edited by pegsgirl; 23rd Dec 2013 5:13pm.
Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845440
23rd Dec 2013 5:28pm
23rd Dec 2013 5:28pm
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Salmon Offline
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Sorry I can't suggest anything else but I am sure somebody on here will. I had the problem with on demand, if I connected it via wps then my laptop, ipad, mobile phone would not connect as none of them have wps facility.Then I connected on demand using the router's pin instead and hey presto everything works perfectly.So what I was suggesting is you don't use wps but if your BT home hub supports wps(?)then it is not that. Good luck sorting it.

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845443
23rd Dec 2013 5:52pm
23rd Dec 2013 5:52pm
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Is there a button you can press on your hub? Normally if you press that and the one on the on demand box within 30 seconds they should connect.

Could be a WPS button sure someone with more tech knowledge will know

Last edited by dizdazdoz; 23rd Dec 2013 5:57pm.
Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845529
23rd Dec 2013 11:37pm
23rd Dec 2013 11:37pm
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Lando Offline

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Hold the reset button on the bt router for 30 secs,

And connect it with the password not the WPS button,

Trust me , I work for sky

BT routers are the issue


"Take It Easy!"
Re: SKY 'on demand' wont connect to BT WiFi [Re: Lando] #845538
24th Dec 2013 7:50am
24th Dec 2013 7:50am
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pegsgirl Offline OP
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Thanks Lando. I have done that think i have tried everything now.
Just so frustrating. I have rang BT and SKY both blame each other. I should never of changed services.

Last edited by pegsgirl; 24th Dec 2013 7:50am.
Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845575
24th Dec 2013 9:26am
24th Dec 2013 9:26am
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Salmon Offline
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Have you tried reinstalling on demand from scratch? That's what I did a few times before I succeeded with using the pin number from the router, not WPS.Here are the instructions if you don't have the little box that it came in.

http://help.sky.com/tv/using-on-demand/set-up-on-demand

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845602
24th Dec 2013 10:31am
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pegsgirl Offline OP
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Hi everyone i have tried every suggestion that you have all posted. Think Im going to have to get someone out to look at it. The strongest wifi connection it detects on the TV is not even my router number. So as a last resort Im going to ask my neighbour if its his to 'borrow' his passkey and see if it connects . If this doesn't work Im going to chuck it!!!!! LOL Thank you all

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845606
24th Dec 2013 10:51am
24th Dec 2013 10:51am
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Salmon Offline
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I know that feeling, I spent so long on the phone to Sky trying to get it sorted and told them I had chucked it, they were unconcerned. A week or so later I tried again and it went ok. They say the router must be clear of any radiators, wiring,general obstructions.To be honest I an not sure on demand is worth having anyway.

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845614
24th Dec 2013 11:02am
24th Dec 2013 11:02am
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pegsgirl Offline OP
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You won't believe it. I have just borrowed next doors on demand box as he has built in WiFi sky box and it worked 1st time!! So a demented pegsgirl is happy. However still gonna blame sky as need to blame someone. Thank you all and a merry Christmas.

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #845630
24th Dec 2013 11:35am
24th Dec 2013 11:35am
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Salmon Offline
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Great news, enjoy the pleasures of on demand.
Happy Christmas.

Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #846325
29th Dec 2013 10:46am
29th Dec 2013 10:46am
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Lando Offline

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Be nice on the phone, you never know, remember it could of been damaged in the post


"Take It Easy!"
Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl] #846326
29th Dec 2013 10:47am
29th Dec 2013 10:47am
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Lando Offline

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Is his a mini connector or the one with a supplied power lead?


"Take It Easy!"

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