Welcome to WikiWirral, sharing is what we do best.
Forum Stats
12450 Members
65 Forums
73744 Topics
996734 Posts
28 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
69 registered (4436789, 14 invisible), 1160 Guests and 239 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Insecure sites. 610
Games for children 456
What is your Daily Exercise ? 396
Is this crime against humanity 348
Travelling Bus and Train Which Tickets? 233
Replacement Key Fob casing 217
Anyone read this ? 205
Taltalk Broadband Dying 195
Charity fishing match 191
Bath Lifts 136
New General Forums
Telephone Caller Alert - they are NOT BT BROADBAND
by Laraine
17th Nov 2017 6:04pm
Are you a Mathematician ?
by granny
15th Nov 2017 8:59am
Poor Bruce
by diggingdeeper
15th Nov 2017 1:15am
Charity fishing match
by paul110180
14th Nov 2017 8:03pm
New Wirral History
Downloadable oldwirral pdfs
by derekdwc
9th Oct 2017 12:26pm
Forum Tips
Photo Gallery Forums
clipper yachts arriving for round the world race
Azamara,silouette and balmoral this mornig
Topic Replies
What song are you listening to?
by snowshoes
Today at 06:05 AM
Fitting bathroom lights need help
by diggingdeeper
Today at 01:23 AM
Charity fishing match
by fish5133
Yesterday at 11:42 PM
Games for children
by venice
Yesterday at 10:50 PM
Downloadable oldwirral pdfs
by diggingdeeper
Yesterday at 05:02 PM
John Lewis advert
by buddy
Yesterday at 12:01 PM
DIY advice needed
by yr20405
17th Nov 2017 11:23pm
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
where to get cheap carpet
by venice
17th Nov 2017 9:27pm
November
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
Recent Posts : What's On ?
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
bonfire night
by snowhite
3rd Nov 2017 5:40pm
Page 1 of 3 1 2 3 >
Topic Options
Rate This Topic
#845028 - 21st Dec 2013 8:06pm Poor Internet Connection with BT
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
We have BT Infinity as our phone and internet provider. Over the last three months, after we upgraded to what was supposed to be super-dooper speed, it has gone from bad to worse. It's damn near impossible to watch anything uninterrupted on youtube etc, and even loading normal websites such as facebook or yahoo takes forever. Having phoned them on numerous occasions to complain, they eventually said that the speed coming into the house to the router is fine, the problem lies in the hub (bought by us from BT) and they maintain it is our problem and they have no responsibility to fix it.
Is there anything (cheap) to buy which will help to speed things up or are they talking through their arses and in fact should be the people who fix it?
Sadly we have a contract with them, due to end April 2015 and so are pretty much held hostage until then frown


Edited by Elizabeth (21st Dec 2013 8:06pm)

Top
Google Ads
#845030 - 21st Dec 2013 8:23pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.


Edited by dannysayer (21st Dec 2013 8:24pm)

Top
#845034 - 21st Dec 2013 8:30pm Re: Poor Internet Connection with BT [Re: Elizabeth]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester



Chris
_________________________
My Flickr Pics...

Top
#845037 - 21st Dec 2013 8:45pm Re: Poor Internet Connection with BT [Re: ChrisJ]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
I have BT Infinity and are getting these speeds as a comparison. I am in Bromborough.


Top
#845038 - 21st Dec 2013 8:51pm Re: Poor Internet Connection with BT [Re: dannysayer]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Originally Posted By: dannysayer
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.


When I go to that page, it asks me to change the admin password. Not that I'm completely stupid, but I think I'll get my husband to do this tomorrow when he's sober, because then if anything goes wrong he will only have himself to blame. Will let you know how we get on tomorrow and will copy onto the post, thanks smile

Top
#845039 - 21st Dec 2013 8:55pm Re: Poor Internet Connection with BT [Re: ChrisJ]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Originally Posted By: ChrisJ
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester



Chris

I've clicked on the link 4 mins ago and it's still loading, so that in itself is an indication of how shite my connection is frown Still waiting now for the page to load

Top
#845040 - 21st Dec 2013 8:58pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
The password will the on the plastic card at back of router. It will just slide out.

Top
#845041 - 21st Dec 2013 8:59pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral


this is what I got Hopefully I've copied it correctly

Top
#845042 - 21st Dec 2013 9:01pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Danny I have the password, the thing is when I go to troubleshoot then helpdesk it's saying I will have to change it

Top
#845043 - 21st Dec 2013 9:01pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s

Top
#845045 - 21st Dec 2013 9:03pm Re: Poor Internet Connection with BT [Re: dannysayer]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
Oh yes I see. Its to make it more secure and recommends that you change it to your own.

No worries

Top
#845046 - 21st Dec 2013 9:04pm Re: Poor Internet Connection with BT [Re: dannysayer]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Originally Posted By: dannysayer
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s


I know frown Are you wireless or hard wired in when doing that test by the way?

Top
#845048 - 21st Dec 2013 9:07pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
I am wireless. What computer are you using? How old is it?

Top
#845050 - 21st Dec 2013 9:17pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
It's an Acer Aspire, about 2 years old. My son's computer is just 4 months old (an HP) and he's having the same problems. Husband's laptop (6 months old) not sure of make and he's snoring in the chair so I can't ask him! But we all have same problem.

Top
#845052 - 21st Dec 2013 9:28pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 90
Loc: Port Sunlight
So its either the line coming into the house or the router.

Where is the router plugged into.

Is it plugged into something like this



Top
Page 1 of 3 1 2 3 >

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Games for children
by granny
17th Nov 2017 1:35am
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
For Sale & Free
where to get cheap carpet
by mickturner
17th Nov 2017 4:24pm
White radiator single panel 1400 x 600 - good cond
by gerrymoore
16th Nov 2017 9:16am
Samsung Galaxy S7 Titanium Silver + Extras
by j_demo
15th Nov 2017 7:29pm
Vaping set
by paul110180
15th Nov 2017 2:37pm
Wanted wii consul box
by dodie
15th Nov 2017 12:19pm
Featured Member
Registered: 17th Jul 2011
Posts: 8247
Newest Members
monadrexx, Dipper, DarioLo, JohnG74, kerryanne1980
12450 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Games for children
by granny
17th Nov 2017 1:35am
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
Travelling Bus and Train Which Tickets?
by fish5133
15th Nov 2017 5:31pm
News : New Topics
Anyone read this ?
by venice
16th Nov 2017 3:22pm
Is this crime against humanity
by granny
13th Nov 2017 4:04pm
Wedding for Cancer Research !
by Katemargaret
11th Nov 2017 10:38pm
The EU and us.
by Excoriator
11th Nov 2017 8:44am
Police, St Josephs Primary, Woodchurch Road
by diggingdeeper
7th Nov 2017 3:55pm
New Enthusiast Forums
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Taltalk Broadband Dying
by diggingdeeper
15th Nov 2017 3:40am
Replacement Key Fob casing
by fish5133
14th Nov 2017 7:45pm
Insecure sites.
by venice
13th Nov 2017 3:54pm
(Views 24hrs)Trending Newest Topics
Wirral Sunrise Sunset
Sunrise Sun 7:46am
Sunset Sun 4:09pm
Local Time Sun 8:54am
WikiWirral Can . . . .