We have BT Infinity as our phone and internet provider. Over the last three months, after we upgraded to what was supposed to be super-dooper speed, it has gone from bad to worse. It's damn near impossible to watch anything uninterrupted on youtube etc, and even loading normal websites such as facebook or yahoo takes forever. Having phoned them on numerous occasions to complain, they eventually said that the speed coming into the house to the router is fine, the problem lies in the hub (bought by us from BT) and they maintain it is our problem and they have no responsibility to fix it.
Is there anything (cheap) to buy which will help to speed things up or are they talking through their arses and in fact should be the people who fix it?
Sadly we have a contract with them, due to end April 2015 and so are pretty much held hostage until then