WikiWirral values you and your opinion.
Forum Statistics
Posts1,008,946
Topics74,577
Members12,764
Forums66
Posts in last 24hrs27
Most Online7,831
Apr 8th, 2013
Who's Online Now
52 registered members (11kendo, 9 invisible), 1,255 guests, and283 spiders.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


Popular Topics(Views 7days)
30 Banksy
New General Forums
Auntie Beeb Goes Gay
by fish5133. 13th Oct 2018 12:34am
justice?
by casper. 12th Oct 2018 6:32pm
10 incredible street performers
by snowhite. 11th Oct 2018 5:02pm
Madelaine
by fish5133. 8th Oct 2018 10:25pm
New Wirral History
Mersey Tunnel tolls, 1934
by yoller. 21st Sep 2018 9:32am
Hope Street New Brighton
by cutespam. 25th Aug 2018 10:00pm
655 Bridge Inn Bolton Road Port Sunlight
by derekdwc. 14th Sep 2009 2:19pm
Woodchurch High School, Woodchurch
by . 10th Jun 2007 11:16pm
Forum Tips
Photo Gallery Forums
No more bridge, never be the same
Over Exposed Crash Site
Topic Replies
Willy Wonka Dead !
by diggingdeeper. 15th Oct 2018 1:32am
Processed Meat
by BandyCoot. 14th Oct 2018 11:36am
Britain Welcomes White Helmets
by granny. 13th Oct 2018 10:52pm
What song are you listening to?
by Dilly. 13th Oct 2018 7:42pm
Handyperson
by lincle. 13th Oct 2018 3:10pm
Trams planned for our Docks
by BandyCoot. 13th Oct 2018 12:02pm
1950's Museum Denbigh
by cools. 13th Oct 2018 10:13am
More threats to Wirral's Green Belt
by diggingdeeper. 12th Oct 2018 3:22pm
Bulldog Bites Scotsman
by ShySusie. 12th Oct 2018 12:35pm
October
M T W T F S S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
Recent Posts : What's On ?
1950's Museum Denbigh
by cools. 13th Oct 2018 10:13am
Giant Puppets Wirral
by ShySusie. 9th Oct 2018 8:14am
Previous Topic
Next Topic
Print Topic
Rate Topic
Page 1 of 2 1 2
What would you do? #841797
6th Dec 2013 12:03am
6th Dec 2013 12:03am
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
What can you do if you have someone do work at your house and after the event (and he's been paid), you discover that some of the work has been done wrong.

I've contacted him and he makes excuses saying it's not his fault and he's not prepared to do anything about it.

They're not big enough mistakes to warrant me ringing building control or anything like that, but they're enough of a problem that has caused us to have to pay to replace a few things he's installed. He won't refund us any money to compensate for what we've replaced, which although isn't a huge amount (100 ish) but we paid him 5,500 to do the work (bathroom revamp).
We thought he was so genuine when he was giving us the whole garb saying "I look after my customers even after the job's finished as I'm a small business and I can't afford to have negative reviews".
Not sure if I should simply move on and put it down to experience or keep hassling him? It's really annoying when you put your trust in someone and they f**k up frown

Google Ads
Re: What would you do? [Re: Elizabeth] #841802
6th Dec 2013 12:30am
6th Dec 2013 12:30am
Joined: Dec 2012
Posts: 7,253
Our House In Our Road
ZipperClub Offline
Wiki Addict
ZipperClub  Offline
Wiki Addict
Joined: Dec 2012
Posts: 7,253
Our House In Our Road
Ok, as no one else replied... I would not let the matter rest. He would make things better as he would not have a choice.


One Way Or Another
Re: What would you do? [Re: Elizabeth] #841804
6th Dec 2013 12:38am
6th Dec 2013 12:38am
Joined: Aug 2008
Posts: 19,426
Here.
RUDEBOX Offline
Wiki Master
RUDEBOX  Offline
Wiki Master
Joined: Aug 2008
Posts: 19,426
Here.
I would hound him to complete the work to your satisfaction.If he refuses- I would tell the World who he is as a warning to others.

Hope you resolve the situation.


Mia Mabel

Ohhhhhhhhhhhhh! Jer-e-my Cor-byn

Re: What would you do? [Re: Elizabeth] #841809
6th Dec 2013 5:35am
6th Dec 2013 5:35am
Joined: Jul 2011
Posts: 8,405
wallasey
Dilly Online Reading

Wiki Veteran
Dilly  Online Reading

Wiki Veteran
Joined: Jul 2011
Posts: 8,405
wallasey
Yes I would be with Rude on this, but would warn him of your intention to name and shame him. Tell him the Internet is a powerful tool. Good luck.

Re: What would you do? [Re: Elizabeth] #841814
6th Dec 2013 7:24am
6th Dec 2013 7:24am
Joined: Oct 2011
Posts: 1,852
Wallasey
S
Salmon Offline
Forum Addict
Salmon  Offline
Forum Addict
S
Joined: Oct 2011
Posts: 1,852
Wallasey
Agree with other posters, don't let him away with it. May only(?) be 100ish but he needs to be shown that he cannot just get away with it. Another lesson is only pay the final amount when you have had a proper chance to check the work. Not always easy I know but even a couple of days helps.

Re: What would you do? [Re: Elizabeth] #841816
6th Dec 2013 7:41am
6th Dec 2013 7:41am
Joined: Aug 2013
Posts: 89
Wallasey
J
justice Offline
Member
justice  Offline
Member
J
Joined: Aug 2013
Posts: 89
Wallasey
Thomas Higgins letter costs 2.50 normally does the job.
Procedure: you work out how much it will cost to rectify work .
Send contractor a letter in the form of an invoice advising him that he owes you XX and give him 7 days to respond otherwise you will instruct a solictor.
After 8 days contact Thomas Higgins.

Re: What would you do? [Re: Elizabeth] #841830
6th Dec 2013 8:53am
6th Dec 2013 8:53am
Joined: Nov 2003
Posts: 21,192
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,192
Wirral
* Please Do not Name and Shame on the Forums.
If anyone wants to know the contractor then Private message the topic starter.

My Advise would be to photograph all the faults.
Log Conversations / Telephone calls.


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: What would you do? [Re: Elizabeth] #841849
6th Dec 2013 11:13am
6th Dec 2013 11:13am
Joined: Dec 2010
Posts: 1,991
Oxton
Gibbo Online content
Forum Addict
Gibbo  Online Content
Forum Addict
Joined: Dec 2010
Posts: 1,991
Oxton
Lots of photos, receipts and a small claim made against him.

Re: What would you do? [Re: Gibbo] #841976
6th Dec 2013 8:15pm
6th Dec 2013 8:15pm
Joined: Apr 2010
Posts: 464
Southern Europe
N
Nomad Offline

Smartchild
Nomad  Offline

Smartchild
N
Joined: Apr 2010
Posts: 464
Southern Europe
To play the "Devil's Advocate"

You say after the work is done, then you have paid.

Surely you inspected the work and workmanship before handing over the final payment.

If you did not give him a snag sheet, or list of faults then I suppose the matter is closed as you have accepted closing the contract.

On the other hand, since it a dispute over a little amount it would be a lot easier for him to settle or a least pay 50% or more as a good faith offer rather than having an unhappy customer.

He forgot to do it, you missed it on inspection, ask for 50%, then case closed everyone happy

Nomad


" Per Ardua ad Astra"

Re: What would you do? [Re: Elizabeth] #841986
6th Dec 2013 8:31pm
6th Dec 2013 8:31pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
The things he did are not first world problems, more irritating than anything really. One of the examples is, the bath panel didn't fit properly and so he had to trim some off the bottom, after which it still didn't fit properly. It was almost wedged in, so much so that it creaked and squeaked when you so much as walked passed the bath. Anyway, we realized that he'd cut it when we had someone come to put flooring down (he didn't do the floor which was agreed before the job began) There is no way that the panel will fit once the floor is down. We rang him and he admitted that the panel was not correct and he agreed to pay for a new one. We ordered it, and once it arrived we sent him the bill. He then responded that he's had second thoughts, and it wasn't his fault after all, but instead it was our floor that was not level! (Our word against his that he said he'd buy a new one)
The next thing was, having had the bath and washbasin swapped from one side of the bathroom to the other, he plumbed the bath taps from the original washbasin source and then plumbed the washbasin with the old bath tap source. We have since learned that this means the cold water that originally fed the bath (now feeding washbasin) is not drinkable as it comes from the header tank. If we had a combi it wouldn't be an issue, but we don't. He said when told of this "I've never heard of that before, I do it like that all the time".
Anyway, if we were to get him to change the water supply, it would mean we'd have to get him to remove the tiles and cause even more disruption and to be honest, I no longer trust him to do the job right.
I know that word of mouth is the best way to kick him where it hurts so that hopefully he gets no more jobs, but it's unlikely that he will give our name as a reference to anyone now.

Anyway, thanks for all your answers... it just pisses me off a lot that you expect people to do a good job when they come into your house, and then leave you with more headaches once they've left frown

Re: What would you do? [Re: Nomad] #841992
6th Dec 2013 8:44pm
6th Dec 2013 8:44pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Originally Posted by Nomad


You say after the work is done, then you have paid.

Surely you inspected the work and workmanship before handing over the final payment.


Nomad


Yes, we inspected the work as best we could before we paid him. The bath panel came to light about a week later when we were to have the flooring laid.
Then, we only found out about the tap water source after mentioning it briefly to a plumber who was chatting with hubby while doing a job for our next door neighbour and my husband just happened to say the pressure was not as good as we'd hoped in the bath since we had it done. So plumber man came to have a quick look and that's when it was discovered.


Re: What would you do? [Re: Elizabeth] #842023
6th Dec 2013 11:05pm
6th Dec 2013 11:05pm
Joined: May 2010
Posts: 887
Wirral
H
Helles Offline
Wise One
Helles  Offline
Wise One
H
Joined: May 2010
Posts: 887
Wirral
Not quite sure I get the water bit? Surely the cold water supply for both bath and wash basin came from the mains? The header tank only refills the hot water cylinder or should do?

You are potentially drinking/using contaminated water which should only be for heating otherwise!

Maybe trading standards can help? Small claims if not and when you win, get the sheriffs on to him if he doesn't pay.

This guy obviously doesn't have a clue and should be named and shamed before he causes serious illness or death, although I understand why he shouldn't be named on here.

Re: What would you do? [Re: Elizabeth] #842027
6th Dec 2013 11:18pm
6th Dec 2013 11:18pm
Joined: Dec 2012
Posts: 7,253
Our House In Our Road
ZipperClub Offline
Wiki Addict
ZipperClub  Offline
Wiki Addict
Joined: Dec 2012
Posts: 7,253
Our House In Our Road
Simple diagram showing inlet pipes for hot and cold water etc.
The inlet pipe supplies the bath and sink, so no need to swop pipes.

Attached Files plumbing.jpg

One Way Or Another
Re: What would you do? [Re: Helles] #842031
6th Dec 2013 11:25pm
6th Dec 2013 11:25pm
Joined: Jul 2011
Posts: 720
Prenton, Wirral
E
Elizabeth Offline OP
Veteran
Elizabeth  Offline OP
Veteran
E
Joined: Jul 2011
Posts: 720
Prenton, Wirral
Originally Posted by Helles
Not quite sure I get the water bit? Surely the cold water supply for both bath and wash basin came from the mains? The header tank only refills the hot water cylinder or should do?

You are potentially drinking/using contaminated water which should only be for heating otherwise!



I'm not too well up on the workings of water supply and stuff like that. All we were told by the real plumber was that it shouldn't have been plumbed that way. It's ok for the bath water to come from the tank (both hot and cold) but the cold to the washbasin should come from the mains so you can drink it. It's not illegal apparently, my husband did ring building standards and they confirmed that although it's not really advisable, it's not against the law. The problem MAY arise if the water has been left standing for any length of time, such as being away on holiday. I suppose in that instance we will just have to run it for some time to refill the tank with fresh.
As I said, it's been a complete mess since we started and I wish we'd just left it the way it was frown

Re: What would you do? [Re: Elizabeth] #842036
7th Dec 2013 12:08am
7th Dec 2013 12:08am
Joined: Oct 2011
Posts: 1,852
Wallasey
S
Salmon Offline
Forum Addict
Salmon  Offline
Forum Addict
S
Joined: Oct 2011
Posts: 1,852
Wallasey
Sounds like he is not very competent but is within the law.
See here
http://dwi.defra.gov.uk/consumers/advice-leaflets/tanks.pdf

As for blaming an uneven floor for the panel not to fit, quite inexplicable for a tradesman(?).

Page 1 of 2 1 2

Moderated by  Mod 

Random Wirral Images

Click to View Topic.
Newest Topics
Handyperson
by lincle. 12th Oct 2018 10:58am
Bulldog Bites Scotsman
by ShySusie. 11th Oct 2018 2:08pm
New Thames Tunnel
by Norton. 10th Oct 2018 6:35pm
Trams planned for our Docks
by Norton. 10th Oct 2018 4:52pm
Flu Vaccine 2018
by Moonstar. 9th Oct 2018 1:06pm
For Sale & Free
two bar stools & 1 Computer chair Free
by gerry1. 10th Oct 2018 12:50pm
Ariston hifi amplifier £40, speakers £20
by montyz. 10th Oct 2018 10:44am
Selection of boys trainers size 12 and 13
by lauren_lfc89. 24th Sep 2018 5:30pm
Old adult bikes wanted cheap or free?
by mike1965. 24th Sep 2018 9:24am
Electric Bass Guitar / and amp
by gerrymoore. 22nd Sep 2018 8:54am
Member Spotlight
Tatey
Tatey
New Brighton
Posts: 1,418
Joined: April 2009
Show All Member Profiles 
Newest Members
Skilly, Natalie3H, Mr_Grumpy, hamster, Browser7
12764 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Handyperson
by lincle. 12th Oct 2018 10:58am
Capital and Innovation
by bliplandy. 8th Oct 2018 8:14am
Cycle path?
by Excoriator. 5th Oct 2018 11:44pm
Greenwich Mean Time and Wirral local time
by yoller. 5th Oct 2018 6:56pm
1950's Museum Denbigh
by diggingdeeper. 29th Sep 2018 5:13am
News : New Topics
Bulldog Bites Scotsman
by ShySusie. 11th Oct 2018 2:08pm
New Thames Tunnel
by Norton. 10th Oct 2018 6:35pm
Trams planned for our Docks
by Norton. 10th Oct 2018 4:52pm
2 Siamese cats stolen
by muzzy2. 7th Oct 2018 8:03pm
Cammel Laird's Contract Win
by diggingdeeper. 7th Oct 2018 6:55pm
New Enthusiast Forums
Flu Vaccine 2018
by Moonstar. 9th Oct 2018 1:06pm
Ghost In The Bedroom!
by ShySusie. 6th Oct 2018 1:27pm
Processed Meat
by granny. 3rd Oct 2018 9:41am
Black Dog Hauntings!!!
by ShySusie. 1st Oct 2018 4:17pm
Raptor Flying Over Seabank Road
by Moonstar. 28th Sep 2018 1:16pm
Popular Topics(Views 24hrs)
Wirral Sunrise Sunset
Sunrise Mon 7:40am
Sunset Mon 6:15pm
Local Time Mon 10:47am
Powered by UBB.threads™ PHP Forum Software 7.6.1.1