Hi, looking for help with the above phone. When trying to play sound through the external speaker all i get is a kind of rhythmic clicking sound. This occurs with you tube clips, in place of it's ringtone or message alerts. Googling the symptoms comes up with a range of answers, none of which quite fit the symptoms. I've tried a re-set but stopped short of the full factory re-set because it deletes all contacts from the phone. Sorry i'm rambling, just trying to show that i've tried. Seems the problem started with it's last update. One more thing, it works fine with an external speaker or earphones. Over to the collective !