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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
Virvin media are a bunch of thiefs they have emptied my bank account of 3 grand and closed my account, and are now saying they can not find any of my details there ceo have closed my complaint.
My bank say i can not request a charge back with out virgin agreeing, who on earth do i contact now as ceo will not take my calls and customer services say i dont have an account, and ask me if i want to open account with them
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Joined: Aug 2011
Posts: 820
Wise One
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Wise One
Joined: Aug 2011
Posts: 820 |
go on the site called "say no to 0870"and type virgin media into search box,it will bring up loads of different numbers for different departments!
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Joined: Jul 2012
Posts: 24
Newbeee
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Newbeee
Joined: Jul 2012
Posts: 24 |
Why did they take the money. A bank statement will the show the transaction. If they had no reason to take it you can get it back.
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Joined: Jul 2011
Posts: 1,390
Forum Addict
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Forum Addict
Joined: Jul 2011
Posts: 1,390 |
Is there an Ombudsman for this sort of thing you could take your case to?
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
If its been taken by Direct Debit and you query it as not authorised then the bank have to refund it under the direct debit guarantee scheme. If they have taken it by your credit card then again, you are covered, as you can claim it back as an unauthorised transaction. If its from a debit card then slightly more difficult as you have to do the leg work to get Virgin to pay it back (or take them to Court). Even if they have closed your account they still have to keep records for a minimum of six years, so don't accept any of the "we don't know anything about it" as they do. Pointless talking to he call centre (who will "understand your frustration"), you need to get someone higher up to call you back, and make sure they specify a time period. VIRGIN MEDIA COMPLAINTS (PDF) The above link is for a PDF for Virgin Media Complaints, it includes the contact details for CISAS who are an Independent Body who can look into it for you.
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Joined: Jun 2011
Posts: 17,810 Likes: 3
Wiki Master
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Wiki Master
Joined: Jun 2011
Posts: 17,810 Likes: 3 |
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense.
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
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Joined: Mar 2010
Posts: 3,902
Forum Guardian
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Forum Guardian
Joined: Mar 2010
Posts: 3,902 |
2 things I notice from grannys posting 1) commenting on a persons spelling ( probably accidently done in temper ) 2) as I see it basically saying that burgerchips is fibbing too many people on these sites nowadays are quick to pull others down over their spelling and yes I AM OFF TOPIC 
Last edited by reddragon; 17th Feb 2013 1:46am.
ALWAYS REMEMBER BIG BROTHER IS WATCHING YOU:::::::: Have a nice day and an even better one tomorrow
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense. Ok so everytime you make a spelling mistake, can i pull you up over it, as reddragon says, it was typed on a phone screen and i was fuming when i typed it. Has the rules changed on here, to allow idiots to correct peoples spelling, as i always thought that was frowned upon on here. You really do need to get a life granny.
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
If its been taken by Direct Debit and you query it as not authorised then the bank have to refund it under the direct debit guarantee scheme. If they have taken it by your credit card then again, you are covered, as you can claim it back as an unauthorised transaction. If its from a debit card then slightly more difficult as you have to do the leg work to get Virgin to pay it back (or take them to Court). Even if they have closed your account they still have to keep records for a minimum of six years, so don't accept any of the "we don't know anything about it" as they do. Pointless talking to he call centre (who will "understand your frustration"), you need to get someone higher up to call you back, and make sure they specify a time period. VIRGIN MEDIA COMPLAINTS (PDF) The above link is for a PDF for Virgin Media Complaints, it includes the contact details for CISAS who are an Independent Body who can look into it for you. Thanks doc, yes it was taken from a debit card, every time i phone they say they can not find my details on there system, I am in process of talking to there C.E.O, who will be phoning me in the morning. He asked me to email him copyies of my id, and a letter from virgin media with my account number on. So hopefully this will get sorted tomorrow, and I will be seeking some extra as well, a nice 6 months free broadband will do nicely.
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Joined: Jan 2010
Posts: 1,129
Forum Addict
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Forum Addict
Joined: Jan 2010
Posts: 1,129 |
A pursen hu nevur maid a misteak nevur maid enyfink.
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense. Just for you granny, if you pm me a email address, i am more than happy to forward you a copy of my bank statement, and then you can post an apology up on here, and proove to every one you are a complete waste of space, and then you can go climb back under your rock, and jobs a good'en. Have a good day.
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
A pursen hu nevur maid a misteak nevur maid enyfink. granny will not be happy.
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Joined: Feb 2011
Posts: 1,385
Forum Addict
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Forum Addict
Joined: Feb 2011
Posts: 1,385 |
Burger, your eyes must be square if they think you watched 3 grand worth of tv/internet, I don't even think if you download all the ppv movies including sport it would come near to 3 grand.
I know with sky you can go online and see what on your bill is and if someone has put a ppv event on, it shows up, can't you do that with virgin?
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Joined: May 2009
Posts: 118
Enthusiast
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Enthusiast
Joined: May 2009
Posts: 118 |
There are some "government" bodies who can legally invoke a "deduction order" to recover debt owed, without the consent or knowledge of the account holder, but I've not heard of this from a private company such as Virgin Media. As The Dr says, direct debits carry safeguards, so if in this case your account has been debited without good reason or sufficient notice, you can legally have recourse the direct debit guarantee, which means your bank are obliged to refund you in full, and then it is a matter for them to take the issue up with the third party to recover "their" money. However, again as The Dr states, beware "regular card payments", as these differ greatly from direct debits. : Cancelling a regular card payment
When you give your credit or debit card details to a company and authorise them to take regular payments from your account, such as for a gym membership or magazine subscription, it is known as a ‘recurring transaction’ or ‘continuous payment authority’.
These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.
In most cases, regular payments can be cancelled by telling the company taking the payments. However, you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments. Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.
Be aware though that you will still be responsible for paying any money that you owe. As these recurring card payments afford less rights than direct debits, as a general point, it is much better to avoid them if possible, but I don't know if that helps you in this instance BurgerChips? Good luck with resolving your problem anyway!
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Joined: Oct 2007
Posts: 4,868
Forum Veteran
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Forum Veteran
Joined: Oct 2007
Posts: 4,868 |
With regard to recurring card payments, it used to be the case that only the originator, in this case Virgin, could cancel the arrangement. I now understand that your bank is obliged to make a refund, or at least pursue the matter on your behalf.
Carpe diem.
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