Forums Forums Wirral Information Ask - Wiki Wirral Customers - What Would You Have Done ?

I have used your services and will do again,I have passed your name onto others who are more than happy.
Refund I think not.

I would of played the nice guy lol, with a bit of sarcasm thrown in, i would of offered him a chair to sit on while he waited in shop, and offered him a cup of tea and a paper to read while he waited.

But refund, not a chance.

If am honest I have done this my self in Vodafone shop in Liverpool, I bought a phone, and it was broke, I asked for refund they refused, so I say in chair by till and refused to move, explaing to customers why I was there, and within 5 mins I had my money back, and an extra £20 top up voucher.

Doc this guy was probs after some money for his next score of drugs, and if you had of given in, next thing you know his bag head mates would all be in trying it on.

If he comes back call the police, its your shop, and you have the right to refuse people entry.

He can post things about the shop all he wants, you have built up a reputation, and people are not going to believe that crap.

I have only managed to find one such review which looks like him

http://directory.independent.co.uk/company/bigabyte/10011604

i'd have been tempted to knock him out, which is probably why i'm not in retail any more......

You did the right thing.

However, how would you deal with a potential customer who has PM'd you for advice and wanting you to upgrade his computer for him? Would you read the PM and not reply?

Seen this sort of thing before - usually they are desperate for cash. The others are right about his mates trying it on as well if you give in to the pressure. If he turns up again I suggest you call the law to move him on.

Some people think that if they shout and bluster they'll get what they want so people will just get rid of them. I'm glad your staff stood up to him in a nice way. If he had been genuine then he would have stayed to sort it out reasonably and had proof of where he had the work done. If you find out where he has given you bad reviews let me know and I'll put in an excellent review to counter it. Your staff were fabulous with me and my problem when my PC was riddled with viruses.

The guy is an obvious arsehole trying it on, your staff did the right thing.

PB

Point 1: It takes a lot to sit in a shop all day and make a t_t of yourself.

Point 2: If he was after easy money 'for drugs', you'd not have seen him again after he got the knock back. He certainly wouldn't have carried it on into next day or 2 and onto the internet with what appears to be a full name.

Point 2.1: people who 'try it on' don't publicise their attempted con doing the above.

So I think he sounds legit: he says couldn't bring the phone in for repair as he'd sent it off to the IoM.

You also appear to acknowledge that this phone was in your hands... so a reciept isn't really needed as you both agree on this.

Your rememdy appears to be for the recievee to post the phone back to the shop. That's got to be at least £2-£4 every time it goes in a padded envelope. Plus the hassle of the recievee being without the phone.

BUT it's only fair that you should have had the chance to see this 'fault' and to have had a go at rectifying it yourself.

So to prove a fault excisted, and to prove he's paid out again at a second shop to fix your work, he (or this IoM person... the recievee) should be able to provide that shops Phone No/contact details. That said, he's asking the recievee to return to the shop and get details and maybe the OK for the first shop to ring up on. I think that's a big ask and is maybe too much hassle.

Bottom line: there probably was a fault but as he's gone about it the wrong way, he now can't prove that to you... plus it was your error to fix.

p.s. I admit the tale of 'its gone to the IoM is a bit 'well you would say that, wouldn't you' but... this stuff happens to me. Did he mention the destination prior to delivery?

Do your 2 shops share the same name? If so, he's looked online or yellow pages and took the wrong phone No down.

i have used your services also and would do again.

Thank you

In reply to SpamEater:

I agree, he went around it the wrong way, coming in and shouting at the young girl is never going to help your (his) cause.

Every phone that comes in has its details taken, so he wasn't asked for a receipt, just some proof of any sort that the phone wasn't unlocked. This was easy enough to do, either let me see the phone or tell me who unlocked it.

I KNOW that this phone was unlocked, the reason I KNOW is that when the phone came in I can normally do this one in a few hours, however somebody had messed around with the software on it and I had to reflash the phone (at no extra charge), which takes a while on these. When the reflash is done you then connect the phone to your computer and the software is read, the information is sent off to a server and the code comes back, you put a SIM card in and when it asks for the unlock code you type it in, I remember doing it, HOWEVER, you can always doubt yourself, and years ago certain phones "could" relock (haven't heard about it in a long time though) so he was simply asked either for the phone (to which he said a place on the IoM had done it) or the name of the place.

Mistakes do happen in business (and in everyday life) from time to time and when they do you either fix them or pay for them. I've done it many times over the years, but I don't respond well to threats.

He never has come back again, the following day he rang another shop and the same day he wrote a bad review, about the wrong shop. Haven't heard a word from him since.

If he was genuine and he was reasonable it would have been sorted, the amount of money wasn't the issue, it was the bullying attitude towards the staff and his evasiveness about where the phone had been done.

Many shops and supermarkets have notices in them now about staff having the RIGHT to work without harassment threats or violence from customers, and that action is taken against those who perform such acts. If he'd have come in in a reasonable manner we'd likely have just rung the two places on the IoM to see if they'd done it, come in screaming and shouting means you'll probably be ignored.

TheDr, your attitude sounds perfectly reasonable to me.

On a serious note, I've used him and would do again... however, there seems to be a problem with PM's which make TheDr look silly.

He said he's replied to me yet I've not had anything, I also sent him a PM telling him I'd replied and had no reply.

Please, admin, can you investigate?

Hi, you PM'd me last week asking for a price on some upgrades for your Mac, you mentioned (on here) that I didn't reply to PM's and I responded (via PM) by pointing out the message I'd already sent to you with various ideas and costings for the different upgrades you asked about, which shows in my folder as being read.

Not entirely sure what else I can do, if there's a problem with PM's that's something for Admin to resolve, I'm strictly forbidden from "advertising" on here which is why I never mention the shop name, any offers we are doing or list for sale any item that is also for sale in the shop. This means I can't give you the prices on an open forum. Sorry