Thanks for the heads-up. I was thinking of changing my broadband supplier to BT too... I'm not going to now if this is how they treat their customers.
Typical of these types of businesses though, they promise you heaven and earth, then as soon as you sign up to an 18 month contract, they treat you with total contempt.
For example, leaving you in a 'phone queue listening to irritaing classical music for 40 minutes, only for the operator to tell you that they're ONLY responsible for the MAIN socket, which is behind your TV.
How many people have their PC behind their TV?!