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#671961 - 1st Mar 2012 10:43pm LoveFilm Sales Teams
Northender Offline
Enthusiast

Registered: 9th Jul 2008
Posts: 147
Loc: Birkenhead
Hello
Has anyone had those Lovefilm promotional people calling in their area?

They called tonight but I was a bit dubious, as they had an iPad and wanted people to sign up at the door with debit card details etc. Surely, handing leaflets out would have been better, so as people can sign up on line of their own accord.

They were offering a 3 month trail where they charge you at the end of the trial.

I must get one of those 'No Cold Caller' signs.
_________________________
Regards,

Northender

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#671975 - 1st Mar 2012 11:23pm Re: LoveFilm Sales Teams [Re: Northender]
RUDEBOX Offline

Wiki Master

Registered: 29th Aug 2008
Posts: 19265
Loc: Here.
I recently gave away a '3 month free trial' code, as i am excempt-having enjoyed several 'free trials' from them before, also Blockbuster, Wilkinsons, Amazon etc grin
now that Lovefilm have 'bought them out' this door to door knocking thing gets on my nerves!! They already have 2m subscribers. Its just greed!! Sky and Tesco are the same. Grrr
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Mia Mabel

Ohhhhhhhhhhhhh! Jer-e-my Cor-byn


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#672039 - 2nd Mar 2012 9:04am Re: LoveFilm Sales Teams [Re: Northender]
pokerchamp Offline
Wise One

Registered: 29th Aug 2011
Posts: 820
Loc: wallasey
i know somebody who gave their details and since then they have had money being taken from their account on a regular basis and cannot get it stopped because they stupidly gave their details!!!

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#672297 - 2nd Mar 2012 11:36pm Re: LoveFilm Sales Teams [Re: pokerchamp]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10790
Loc: Birkenhead
Originally Posted By: pokerchamp
i know somebody who gave their details and since then they have had money being taken from their account on a regular basis and cannot get it stopped because they stupidly gave their details!!!
If you told lovefilm to stop and if its direct debit, then it comes under the direct debit guarantee as the money is been taken incorrectly. You phone your bank and tell them so, you are entitled to an immediate refund from YOUR bank and it is up to them to sort lovefilm out.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#672379 - 3rd Mar 2012 9:11am Re: LoveFilm Sales Teams [Re: diggingdeeper]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
Originally Posted By: diggingdeeper
Originally Posted By: pokerchamp
i know somebody who gave their details and since then they have had money being taken from their account on a regular basis and cannot get it stopped because they stupidly gave their details!!!
If you told lovefilm to stop and if its direct debit, then it comes under the direct debit guarantee as the money is been taken incorrectly. You phone your bank and tell them so, you are entitled to an immediate refund from YOUR bank and it is up to them to sort lovefilm out.


On the other hand, if you signed a "continuous authority" (and no, I'm not sure about the difference), the bank can't stop it, only the originator.
_________________________
Carpe diem.

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#672462 - 3rd Mar 2012 2:38pm Re: LoveFilm Sales Teams [Re: Northender]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10790
Loc: Birkenhead
Not true Chris, the FSA has made it very clear that you can cancel continuous (or recurring) payment authority just by instructing your bank.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#672488 - 3rd Mar 2012 4:58pm Re: LoveFilm Sales Teams [Re: diggingdeeper]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
That's good to know, DD. I had a case a while ago where they couldn't. It involved fraudulent activity on my PayPal account. PayPal were really on the ball and refunded me, but the transaction still went through my bank as they said they couldn't stop it.
_________________________
Carpe diem.

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#672493 - 3rd Mar 2012 5:04pm Re: LoveFilm Sales Teams [Re: diggingdeeper]
ThatChap Offline
Newbeee

Registered: 5th Jun 2011
Posts: 22
Loc: Moreton
Originally Posted By: diggingdeeper
Not true Chris, the FSA has made it very clear that you can cancel continuous (or recurring) payment authority just by instructing your bank.


Is that the case for credit cards as well? I know for Direct Debits/Standing Orders, you can cancel via the bank, but I thought for credit cards it had to be done via the company making the charge.. Indeed I thought I'd heard of people getting bills from credit card companies when the account had been 'closed'..

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#672521 - 3rd Mar 2012 6:00pm Re: LoveFilm Sales Teams [Re: Northender]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10790
Loc: Birkenhead
Yes, it's also true for credit and debit cards. I'll dig up a link to the FSA ruling later. Don't take any notice if the banks or OFT say otherwise, the FSA are the ombudsman that covers this field.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#672709 - 4th Mar 2012 4:44am Re: LoveFilm Sales Teams [Re: Northender]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Yep, it was confirmed on ROB the other week that the banks "can" cancel/refuse to honour CPA's, but they just try to avoid having to do any work etc...

But they can stop it, as dd says, the FSA require them to be able to.

Be careful setting these up also, because even if you close your account/credit card, and the money is requested afterwards, the banks/card issuer, will still honour it!! Even if it is 2 years after you closed the account. They can then not only demand the money to be paid back, but also issue fee's and charge interest (presumably why they still honour them after such a long time/on a closed account).

So always make sure any CPA's are cancelled with the provider and and the bank before you close accounts.

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