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#654779 - 18th Jan 2012 5:47pm Help - Virus Problem!
Uffda Offline
Smartchild

Registered: 2nd Jan 2011
Posts: 509
Loc: Wallasey Village
i,

I think I have a bad virus on my PC. Every time I start up the computer a fake anti virus detection program starts up and prevents me from connecting to the internet and doing anything.
I have an old Kaspersky rescue CD which I tried to run but it didn't get rid of the virus probably because the CD in about 6 years old.
Any advice will be very welcome
Many thanks,
Vicky

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#654791 - 18th Jan 2012 6:09pm Re: Help - Virus Problem! [Re: Uffda]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5352
Loc: Birkenhead
What about your current virus protection? Have you got any?
_________________________
Birkenhead........ God's own Room 101.

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#654805 - 18th Jan 2012 6:17pm Re: Help - Virus Problem! [Re: Uffda]
clung22 Offline
Member

Registered: 12th Aug 2011
Posts: 78
Loc: bebington
hi you need to run superAntispyware and malwarebytes

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#654807 - 18th Jan 2012 6:19pm Re: Help - Virus Problem! [Re: Uffda]
Uffda Offline
Smartchild

Registered: 2nd Jan 2011
Posts: 509
Loc: Wallasey Village
Unfortunately not, it just expired! But now I can't go online using the PC to get some more. I've got my ancient netbook so I can go online on this to get anti virus software but not on the PC.

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#654847 - 18th Jan 2012 6:59pm Re: Help - Virus Problem! [Re: Uffda]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5352
Loc: Birkenhead
I think you'll need the assistance of theDr on this one then, he'll no doubt be up soon, probably after he's had his tea. Sorry can't be of assistance.
_________________________
Birkenhead........ God's own Room 101.

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#654861 - 18th Jan 2012 7:10pm Re: Help - Virus Problem! [Re: BandyCoot]
Uffda Offline
Smartchild

Registered: 2nd Jan 2011
Posts: 509
Loc: Wallasey Village
Thanks anyway Bandycoot, I appreciate you trying to help.

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#654862 - 18th Jan 2012 7:10pm Re: Help - Virus Problem! [Re: BandyCoot]
reddragon Offline
Forum Guardian

Registered: 22nd Mar 2010
Posts: 3902
Loc: bromborough/wirral
whats the program that does show up and you can get malwarebytes free from www.filehippo.com
_________________________
ALWAYS REMEMBER BIG BROTHER IS WATCHING YOU:::::::: Have a nice day and an even better one tomorrow

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#654863 - 18th Jan 2012 7:12pm Re: Help - Virus Problem! [Re: Uffda]
eggandchips Offline

Forum Master

Registered: 2nd Nov 2011
Posts: 2376
Loc: wallasey
Originally Posted By: Uffda
Unfortunately not, it just expired! But now I can't go online using the PC to get some more. I've got my ancient netbook so I can go online on this to get anti virus software but not on the PC.


go online with netbook, download avast free edition and install it via pendrive
_________________________
cos i'm that kinda guy...

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#654880 - 18th Jan 2012 7:31pm Re: Help - Virus Problem! [Re: eggandchips]
Uffda Offline
Smartchild

Registered: 2nd Jan 2011
Posts: 509
Loc: Wallasey Village
Thanks for the advice guys.
The program that come up doesn't seem to have a name. It is just a System Check window that automatically 'scans' the PC for error.
I'll download Avast onto my pendrive and try and install it onto the PC but as I can't access Windows Explorer on the PC, I hope the program installs automatically once the pendrive is plugged in.

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#654881 - 18th Jan 2012 7:32pm Re: Help - Virus Problem! [Re: Uffda]
TheComputerLab Offline
Forum Addict

Registered: 18th May 2011
Posts: 1241
Loc: Wallasey
hi UFFda,

These types of viruses can be removed but can be difficult to get rid of completely. the best advice is always to do a complete format of the hard drive and reinstall windows, this way you can be sure that your PC is virus free.

The fake AV that starts up will have a name. you will need to google the name of the fake AV and disable it using regedit and msconfig. you can run malwarebytes, this is a good program but the problem is it usually removes the instance of the virus, within 10 mins the virus is back.

To be honest if you plan on cleaning you will probably need a pro, if you plan on formatting then you can do that yourself in about an hour.

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#654948 - 18th Jan 2012 9:48pm Re: Help - Virus Problem! [Re: Uffda]
Necronuss Offline
Enthusiast

Registered: 24th Oct 2009
Posts: 140
Loc: Wirral
whats the scareware Antivirus its telling you to install

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#654950 - 18th Jan 2012 9:57pm Re: Help - Virus Problem! [Re: Necronuss]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
I was out, haven't had my tea yet smile

If you want the virus removing I can do that or try and help you to if you feel confident enough.

If you want to start again with a fresh system then you just want to copy your My Docs folder (or wherever you store your pictures and docs) then format and reinstall Windows.

MAKE SURE you scan the docs for Viruses BEFORE you put them back on your computer, or you'll just be starting the whole thing again.

If you want this doing I can do it, or if you need any help just send me a pm and I'll try and guide you through.

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#654980 - 18th Jan 2012 10:33pm Re: Help - Virus Problem! [Re: TheComputerLab]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Originally Posted By: TheComputerLab
hi UFFda,
The fake AV that starts up will have a name. you will need to google the name of the fake AV and disable it using regedit and msconfig.

This happened to me about 18 months ago, as did as The ComputerLab suggested.
I switched my PC on one morning, every time I tried to open a file or application, I go a message saying it was infected and I need to D/L a specific AV Program (Fake Crap) and pay 25 for the pleasure so I got my Netbook and searched the AV name I was suppose to buy to cure my PC it was all fake even if I paided 25 it would go away but resurface weeks later and I'd have to pay again. So I searched on how to remove it on my Netbook it involved deleting a installed folder in Windows\System and removing several Registry which I did I re-booted it was gone then I did a full AV scan and a Malware scan that took most of the morning to sort.
But it was all OK
Never pay if you have this sort of trouble as the fake program will reappear later.
Hope my experience helps.....


Edited by ChrisJ (18th Jan 2012 10:36pm)
_________________________
My Flickr Pics...

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#654983 - 18th Jan 2012 10:41pm Re: Help - Virus Problem! [Re: Uffda]
liam33 Offline
Beginner

Registered: 6th Sep 2011
Posts: 8
Loc: wirral
Hi download this link from your netbook and put it on a pen drive and install it on the infected computer. I had a virus a few weeks ago, exactly like yours and this program got rid of it.


http://www.kaspersky.com/antivirus-removal-tool?form=1

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#655416 - 19th Jan 2012 7:58pm Re: Help - Virus Problem! [Re: Uffda]
Uffda Offline
Smartchild

Registered: 2nd Jan 2011
Posts: 509
Loc: Wallasey Village
Thank you SO much for all your advice guys. The problem with putting any anti virus software on a pendrive is that I don't know how to access the software from the infected PC which won't let me open any windows! I've eventually found the name of the malware which is System Check.Com and found a website Bleeping Computer.com which has insructions on how to remove the malware. Unfortuanley it tells me to :-
"Using the F8 Method:
1. Restart your computer.
2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode using the arrow keys.
ETC....."

I've tried to get it into the safe mode six times tonight and amount to wear out my F8 key, Windows XP still fires up with the maleware.
At this stage I would happily sacrifice my computer if it needs to be put out of it's misery but would love my photos and docs which at present I can't access to copy.
I think I need help from The Dr smile
I'll PM you tomorrow or over the weekend if your kind offer to help still stands as I'm a bit out of my depth here!
Vicky

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