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#631178 - 30th Nov 2011 4:30pm help me help my dad
rocks Offline

Wiki Guide

Registered: 2nd Apr 2011
Posts: 6653
Loc: 3/4 of the way there....
hi guys you may be able to help but with me not being a tech person i dont talk the lingo but here goes...my dad has broadband at home and other laptops work fine but even tho his connects it wont connect to the net and says it cant find DNS server but when i click to find help for the problem microsoft say there is no problem, iv tried with IE and google crome, iv brought it to mine to use the dongle and still it wont connect do you think its an easy/cheap thing to fix?
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#631188 - 30th Nov 2011 5:00pm Re: help me help my dad [Re: rocks]
BandyCoot Offline

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Registered: 7th Dec 2008
Posts: 5352
Loc: Birkenhead
being a simpleton, when it happened to me I just reloaded the BT Totalbroadband cd and it fixed it. Best I can do I'm afraid. Good luck.
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#631189 - 30th Nov 2011 5:01pm Re: help me help my dad [Re: rocks]
bitch Offline
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Registered: 15th Jun 2010
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Hi if its wireless your connecting to threw a router check your wireless is switched on
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#631199 - 30th Nov 2011 5:31pm Re: help me help my dad [Re: rocks]
j_demo Online   Know_it_all
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Registered: 4th Nov 2011
Posts: 1874
Loc: Wallasey/New Brighton
yeh it needs to be connected to the modem. stupid question, is his laptop wireless enabled?

if so the best way to fix it is if someone came round and just did it... i did it for my dad, it could be one of a million fiddly things but unless someone like me or someone who knows what they're doing gets hold of it, we can't say what'll 100% fix it, just we need to mess about and sort it by "trial and error" but not so much random as the saying suggests.

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#631210 - 30th Nov 2011 5:40pm Re: help me help my dad [Re: rocks]
DJ_Karl_David Offline

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Registered: 4th May 2009
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Loc: Birkenhead
Hi

I rub a mobile pc/laptop repair service if you need any help pm me and i could take a look. No fix No Fee.

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#631211 - 30th Nov 2011 5:41pm Re: help me help my dad [Re: rocks]
rocks Offline

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Registered: 2nd Apr 2011
Posts: 6653
Loc: 3/4 of the way there....
thanx for replying guys it said it was connected to his 02 broadband in his house so i thought that would mean his wireless was on but i'll check tomorrow and it said it was connected to 3 on my dongle in my house and it still wouldnt connect and find the net ??
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#631213 - 30th Nov 2011 5:45pm Re: help me help my dad [Re: rocks]
FiremanFil Offline
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Registered: 17th Sep 2011
Posts: 574
Loc: Wirral
You have my sympathy. There's nowt worse than having problems with your dongle is there!! :-)
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#631214 - 30th Nov 2011 5:46pm Re: help me help my dad [Re: rocks]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Well it's obviously a DNS problem, did you flush the DNS cache?

start > run > cmd > ipconfig /flushdns

Once that's done do ipconfig /release and then ipconfig /renew

Should fix it.
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#631224 - 30th Nov 2011 6:05pm Re: help me help my dad [Re: rocks]
rocks Offline

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Registered: 2nd Apr 2011
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Loc: 3/4 of the way there....
ex0 would i have to do that at my dads house on his broadband to connect the two together and not via my dongle at my house?

i'll certainly TRY and do it (im laughing as i type ha)
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#631246 - 30th Nov 2011 6:55pm Re: help me help my dad [Re: rocks]
ex0__ Offline
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Registered: 25th Apr 2011
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Doesn't matter where you try it, all it does is force the computer to recheck the DNS.
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#631247 - 30th Nov 2011 6:55pm Re: help me help my dad [Re: rocks]
ex0__ Offline
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Registered: 25th Apr 2011
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Follow the steps above in that order, should be fine.
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#631250 - 30th Nov 2011 6:58pm Re: help me help my dad [Re: rocks]
rocks Offline

Wiki Guide

Registered: 2nd Apr 2011
Posts: 6653
Loc: 3/4 of the way there....
thanx i'll give it a go tomoz and post up what happens
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#631252 - 30th Nov 2011 7:01pm Re: help me help my dad [Re: rocks]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 21048
Loc: Wirral
Originally Posted By: rocks
thanx for replying guys it said it was connected to his 02 broadband in his house so i thought that would mean his wireless was on but i'll check tomorrow and it said it was connected to 3 on my dongle in my house and it still wouldnt connect and find the net ??


It can still show connected if the Network key was changed at the router.

Ok re-read the first post.

It could be a firewall setting, as some Fire wall software actually will block an application if you don't give an accept or reject with in 50 seconds (web root). He could have also installed a second Firewall software so there fighting each other and no one will win and no connection. Look in the add removed programs if there isnt a icon on the desk top with something obvious.

Flushing the DNS as Ex0 recommends isnt going to hurt.
It will flush the DNS on your dads laptop only.

Final point is that a Reboot after all the changes can help things settle down.

Please list the Operating system and any extra internet security programs.

If its a Dongle, just try plugging it into a different USB on the laptop that could re-install the drivers and you may just catch that firewall prompt.

Hope that may help.
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#633775 - 6th Dec 2011 10:53pm Re: help me help my dad [Re: rocks]
Digital_twiddler Offline
Newbeee

Registered: 19th Apr 2011
Posts: 23
Loc: Bebington
Check DHCP is on and Obtain 'IP Address' and 'DNS' are set on automatic in network settings...

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