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#555531 - 3rd Aug 2011 1:11pm Agency And Their 100 Birkenhead Call Centre Jobs
Jobneeded67 Offline
Addict

Registered: 3rd Aug 2011
Posts: 291
Loc: Birkenhead
A few months ago, I was left feeling extremely angry by the arrogant and disrespectful actions of a local employment agency, who purported to have "100 call centre jobs" going in Birkenhead.

Like a fool, I spent over an hour at the jobcentre filling in one of this agency's seemingly endless registration forms. They then left me waiting for weeks and weeks, with no word from them at all as to when these supposedly 100 call centre jobs would start.

After contacting their office, I was disgusted to be ignored a few times by the person who was dealing with these vacancies.

I then complained to their area manager, who got on to them to ascertain what the hold up was. Unfortunately, this complaint did not seem to cut any ice, as a few weeks later, this despicable agency rang me up to say that they were not putting me forward for the vacancies. No explanation was given, but I suspect it was because I reported their office to the area manager. In fact, the manager of that particular branch did ring me up to frostily voice his concern that I had "complained" about his office.

So what do you all think about this? Did any of you get led up the garden path by this promise of "100 call centre jobs in Birkenhead?"

Needless to say, I won't be wasting my time with THAT accursed agency any more. Words fail me to describe exactly how I feel about them. I think the way they treated me was just despicable, after building my hopes up all those weeks that I had the chance of a job.


Edited by Jobneeded67 (3rd Aug 2011 1:15pm)

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#555538 - 3rd Aug 2011 1:22pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
That does sound like very poor treatment, no doubt its a large faceless corporation with a minimum human element. Their duty is to fulfill their contract with the call center, so it doesn't surprise me that they don't care for the individual.

Its a sad state of affairs, and very unprofessional.
_________________________
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#555545 - 3rd Aug 2011 1:28pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
MissGuided Offline

Awesome
Wiki Guardian

Registered: 18th Jul 2008
Posts: 9995
Loc: Back of the wardrobe
Totally sympathise with you over employment agencies. I've done my fair share of agency work and have been messed around by them too. At the time I didn't think to do anything about it. I guess they think they are bullet-proof.

I've just had a look around the internet and cannot find anything apart from this if you wished to inform someone of this agency:

Pay and Work Rights Helpline

If you have a question or want to make a complaint about an employment agency, you should contact the Pay and Work Rights Helpline:
fill in the Pay and Work Rights Enquiry Form on Directgov
call the Pay and Work Rights Helpline on 0800 917 2368

Source

Not sure though if this is when you are already employed by the agency in question...
_________________________


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#555548 - 3rd Aug 2011 1:30pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: dan0h]
Jobneeded67 Offline
Addict

Registered: 3rd Aug 2011
Posts: 291
Loc: Birkenhead
Thank you for your reply. Yes, it was certainly disgusting the way they treated me. I mean, I wouldn't have had to complain to their Area Manager if their arrogant consultant had returned my calls, just to update me on how my application was going.

Another thing this agency was doing was constantly changing the start dates, a fact which I learned from their Area Manager. One week it was supposed to be 23rd October, and then it was put back to November, and so on. This did set alarm bells ringing in my mind as to whether these "one hundred Birkenhead call centre jobs" actually did exist.

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#555552 - 3rd Aug 2011 1:41pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
MissGuided Offline

Awesome
Wiki Guardian

Registered: 18th Jul 2008
Posts: 9995
Loc: Back of the wardrobe
You've probably saved yourself from a very demeaning job anyway. Call centre work is the lowest of the low (apologies to any call centre workers on here). I did it for 6 months for Hayes Recruitment (Leicester). I got in at 8.00am in the dark of winter and left at 5.30pm in the dark of winter. I worked in the basement of the building so never saw sunlight as they discouraged people from leaving the building for lunch. Then there was the 'training' for dealing with angry callers raftl I also had to process gas bills - got a few wrong (in favour of the customer raftl
_________________________


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#555556 - 3rd Aug 2011 1:44pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: MissGuided]
Jobneeded67 Offline
Addict

Registered: 3rd Aug 2011
Posts: 291
Loc: Birkenhead
You're joking! Honestly? You serious? Are they really that bad?

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#555559 - 3rd Aug 2011 1:47pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
Wench Offline

H4H County Volunteer
Wiki Veteran

Registered: 9th Aug 2008
Posts: 8616
Loc: Second Circle of Hell.
It depends on the call centre. I worked in one that was fabulous and the perks were great raftl Never had so much fun in a job in my life!!
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#555562 - 3rd Aug 2011 1:50pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: MissGuided]
Sallybear Offline
Smartchild

Registered: 5th Apr 2009
Posts: 587
Loc: Wirral
Originally Posted By: MissGuided
You've probably saved yourself from a very demeaning job anyway. Call centre work is the lowest of the low (apologies to any call centre workers on here). I did it for 6 months for Hayes Recruitment (Leicester). I got in at 8.00am in the dark of winter and left at 5.30pm in the dark of winter. I worked in the basement of the building so never saw sunlight as they discouraged people from leaving the building for lunch. Then there was the 'training' for dealing with angry callers raftl I also had to process gas bills - got a few wrong (in favour of the customer raftl


That really sounds awful, but on the positive I have worked in a few fantastic call centres, and wouldn't discourage people from applying for roles with them.

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#555563 - 3rd Aug 2011 1:51pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
Sallybear Offline
Smartchild

Registered: 5th Apr 2009
Posts: 587
Loc: Wirral
Originally Posted By: Jobneeded67
A few months ago, I was left feeling extremely angry by the arrogant and disrespectful actions of a local employment agency, who purported to have "100 call centre jobs" going in Birkenhead.

Like a fool, I spent over an hour at the jobcentre filling in one of this agency's seemingly endless registration forms. They then left me waiting for weeks and weeks, with no word from them at all as to when these supposedly 100 call centre jobs would start.

After contacting their office, I was disgusted to be ignored a few times by the person who was dealing with these vacancies.

I then complained to their area manager, who got on to them to ascertain what the hold up was. Unfortunately, this complaint did not seem to cut any ice, as a few weeks later, this despicable agency rang me up to say that they were not putting me forward for the vacancies. No explanation was given, but I suspect it was because I reported their office to the area manager. In fact, the manager of that particular branch did ring me up to frostily voice his concern that I had "complained" about his office.

So what do you all think about this? Did any of you get led up the garden path by this promise of "100 call centre jobs in Birkenhead?"

Needless to say, I won't be wasting my time with THAT accursed agency any more. Words fail me to describe exactly how I feel about them. I think the way they treated me was just despicable, after building my hopes up all those weeks that I had the chance of a job.


Am I allowed to ask was it HRGO at all? Just out of curiosity.

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#555565 - 3rd Aug 2011 1:52pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
MissGuided Offline

Awesome
Wiki Guardian

Registered: 18th Jul 2008
Posts: 9995
Loc: Back of the wardrobe
Yeah, I know Sally - I'm hoping mine was the worst experience one could have raftl
_________________________


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#555573 - 3rd Aug 2011 2:00pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Jobneeded67]
Nobody
Unregistered


The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.

I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.

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#555575 - 3rd Aug 2011 2:04pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: ]
Sallybear Offline
Smartchild

Registered: 5th Apr 2009
Posts: 587
Loc: Wirral
Originally Posted By: Nobody
The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.

I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.



I really wish I was allowed to write on here what they are actually like, HRGO stay well clear is all I can say.

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#555578 - 3rd Aug 2011 2:06pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: ]
Jobneeded67 Offline
Addict

Registered: 3rd Aug 2011
Posts: 291
Loc: Birkenhead
Why do you say that?

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#555579 - 3rd Aug 2011 2:07pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Sallybear]
Jobneeded67 Offline
Addict

Registered: 3rd Aug 2011
Posts: 291
Loc: Birkenhead
Sallybear,

Why, are they notorious for treating jobseekers badly?

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#555581 - 3rd Aug 2011 2:09pm Re: Agency And Their 100 Birkenhead Call Centre Jobs [Re: Sallybear]
Nobody
Unregistered


Originally Posted By: Sallybear
Originally Posted By: Nobody
The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.

I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.



I really wish I was allowed to write on here what they are actually like, HRGO stay well clear is all I can say.


They're not great, admittedly, but I suppose in a way it keeps TCC's hands clean. I've seen their payslips too, and how they work their holidays out etc.

I don't think there's any issues with you telling us your story Sally?

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