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Feb 2nd, 2024
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Joined: Dec 2008
Posts: 818
Wise One
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OP
Wise One
Joined: Dec 2008
Posts: 818 |
any one got one of these going spare,it is the blue stupid shaped one that keeps getting dropped on the floor and is now in pieces after being glued a few times.lol think it ntl:home not the virgin plus remote
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Joined: Mar 2008
Posts: 1,355
Forum Addict
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Forum Addict
Joined: Mar 2008
Posts: 1,355 |
Just ring 'em up and tell them it is broken eg buttons stick. I did that for mum and they sent a replacement return of post. No charge.
Snod
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
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Joined: Dec 2008
Posts: 818
Wise One
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OP
Wise One
Joined: Dec 2008
Posts: 818 |
i tried that a while back and they wanted to charge me £25 plus send the broken one back to them.
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
Phone them and say you want to cancel as you've reported your "faulty" remote and after x years of being a loyal customer they want to charge you for it.
They have a department called retentions and they will basically do all they can to keep hold of you within a set of limits they have, replacing a "faulty" remote is well within that.
You have to have been a customer for at least 12m before you do this otherwise you are still contracted to them.
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Joined: Mar 2009
Posts: 183
Enthusiast
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Enthusiast
Joined: Mar 2009
Posts: 183 |
If you're still looking for one there is loads on ebay new and used for £3 to £5 just search for "Virgin media remote control" but you should get one free from Virgin.
Dave
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Joined: May 2010
Posts: 565
Smartchild
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Smartchild
Joined: May 2010
Posts: 565 |
i have one for you here , send me a pm with your details and ill drop one in for you . cheers
its the blue type
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Posts: 8,973
Joined: July 2011
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