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Funny how the DVLA are on the ball for some things & so slow in others. This morning I got an email asking me to reinstate the direct debit & pay for this months road tax which I paid last Thursday ! The reason I cancelled direct debit is simple, I no longer have that vehicle & they have a cheque for tax for new vehicle & they owe me approx £150 back dated refund .

Like I said, they don't know their arse from their elbow.

Hey Mike.It gets worse Ive just asked for an update only to be told its now taking 6-8WEEKS & the only solution was to tax car at full rate without PIP discount then claim it back. By my reckoning Ive now paid £205 by visa,£105 by cheque & They still owe me approx £150 back dated overpayment from previous vehicle . Ok £355 should be refunded in 6-8 weeks but where do they think a disabled unemployed person gets the money from.Ive got my fingers crossed that they dont cock up but whats the odds .So annoyed.

What they are doing to you is a joke because the barstard have got you over a barrel here. How can they justify this?
Your PIP status is easily accessible to them through gov.uk, and your insurance and MOT status is also available to them so why do they need original documents?
I suppose you just have to bite the bullet here and just cross your fingers you get your money back.
Good luck Lincle.

Very true. When I wrote to them after six weeks asking where my log book was and asking for a replacement as it may have been lost in the post, they responded in three working days with a letter saying if I wanted another log book it would be £25.

Thanks so much for the support .Ive texted our MP with the details as she wrote to PIP supporting the claim

Hi Folks the saga continues.Yesterday a letter arrived from DVLA returning all documents & turning application down for lack if evidence !! I rang DVLA as Id sent the court tribunal letter as proof but thats not good enough you need to send a certificate.What dam certificate ,never heard if it so had to ring DWP bear in mind its easier to get through to the Pope than these departments but eventually spoke to a guy who wanted to know if the award was higher level or standard as both have different certificates & the lower one isnt called a certificate. You couldnt make it up😡.The outcome is that the certificate or whatever its called should be delivered within 5 days then everything will have to be posted again. Maybe refunds will be sorted before next year !

https://www.disabledmotoring.org/motoring/road-tax-50-reduction
"An official letter or statement from the DWP confirming that you are in receipt of an award, the dates of the award, name and address"

I take it the letter or statement is the so called 'certificate' they are after?
What makes this worse is it looks like you will have to send payment again when you send these documents back.
DVLA are a joke at the best of times.

Thanks for that Mike,pity they dont tell you these things with the award . They definitely wont be getting any more money,they didnt send cheque back so they owe in the region of £400. Ive a strange feeling theyll try to duck out of that .