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Help !!! #1058231
28th Aug 2018 6:12pm
28th Aug 2018 6:12pm
Joined: Jul 2011
Posts: 8,972
wallasey
Dilly Offline OP
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Dilly  Offline OP
Wiki Guardian
Joined: Jul 2011
Posts: 8,972
wallasey
About 2 weeks ago I ordered something from Monster pet supplies which I received and all was fine. About 3 days after receiving the goods Monster pet supplies have taken over my home screen, ever time I open my phone there they are . I have tried everything I can think of to remove it but nothing seems to work Any ideas please ? Samsung S7. Cheers

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Re: Help !!! [Re: Dilly] #1058239
28th Aug 2018 7:02pm
28th Aug 2018 7:02pm
Joined: Jul 2011
Posts: 3,621
Wirral
V
venice Offline

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venice  Offline

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V
Joined: Jul 2011
Posts: 3,621
Wirral
Dont know whether this helps Dilly although youve likely tried them .

Through your Account Pages on the website
By clicking on the ‘unsubscribe’ link in any email
By contacting our Customer Care Team
We’d be happy to help you update your marketing preferences to ensure you don’t receive any unwanted emails

Re: Help !!! [Re: Dilly] #1058244
28th Aug 2018 7:15pm
28th Aug 2018 7:15pm
Joined: Jul 2008
Posts: 14,059
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 14,059
Birkenhead
You have to delete their app on your phone https://www.technipages.com/galaxy-s7-uninstall-apps


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Help !!! [Re: Dilly] #1058249
28th Aug 2018 7:35pm
28th Aug 2018 7:35pm
Joined: Jul 2011
Posts: 8,972
wallasey
Dilly Offline OP
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Dilly  Offline OP
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Joined: Jul 2011
Posts: 8,972
wallasey
Cheers Venice and DD, I can't find anything in my emails bar my receipt from Paypal. When I go on their website(Monster pet supplies) they will not accept my Email address. As for uninstalling their App, I don't have their App installed.

Re: Help !!! [Re: Dilly] #1058256
28th Aug 2018 8:14pm
28th Aug 2018 8:14pm
Joined: Jul 2011
Posts: 3,621
Wirral
V
venice Offline

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venice  Offline

Forum Guardian
V
Joined: Jul 2011
Posts: 3,621
Wirral
There is usually an 'unsubscribe ' somewhere , often obscure, small or at the very bottom out of the way. All else failing, blast them on the Dog & Bone: 0113 277 0634

Re: Help !!! [Re: Dilly] #1058260
29th Aug 2018 6:23am
29th Aug 2018 6:23am
Joined: Sep 2011
Posts: 466
Wallasey
I
ianyam Offline
Smartchild
ianyam  Offline
Smartchild
I
Joined: Sep 2011
Posts: 466
Wallasey
Hi Dill, install clean master from Google apps and run the anti virus, this should find the malware and give you the option to delete it.

Re: Help !!! [Re: Dilly] #1058278
29th Aug 2018 3:53pm
29th Aug 2018 3:53pm
Joined: Jul 2011
Posts: 1,390
Wirral
Moonstar Offline

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Moonstar  Offline

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Posts: 1,390
Wirral
'Monster' - they are well named in putting you to all that trouble, we all have better things to do.

Re: Help !!! [Re: Dilly] #1058280
29th Aug 2018 5:06pm
29th Aug 2018 5:06pm
Joined: Jul 2011
Posts: 8,972
wallasey
Dilly Offline OP
Wiki Guardian
Dilly  Offline OP
Wiki Guardian
Joined: Jul 2011
Posts: 8,972
wallasey
Thanks Folks, now sorted thanks to Gerrymoore. He was at the garage today and sorted it for me while he was there, Cheers Gerry.


Moderated by  Mark 

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