Forums Forums Wirral Information Ask - Wiki Wirral Customers - What Would You Have Done ?

Hi Dr
I hope I didn't come across as unsympathetic: it's not easy to be a shopkeeper/trader as it seems like your arms are tied while all societys fools, bandits and ne'er do wells take pot shots at you... and hours(plural) of work for £20???

The law behind the contract between you says that if there's an (alleged) fault, his first responsibilty is to return the item to you, the trader, for you to provide remedy. Because he failed in that, what he's done, in effect, is to ask for his money back saying 'trust me'. So it's pretty clear why he got no joy. I don't think anyone would have refunded under that circumstance.

But from his later actions, it looks like he's thought he's been wronged. No one knows whether that is true.

Cheers

having had the run round from various pc shops on the wirral, i was passed the docs number so started to use his shop a couple of years ago even tho its well out my "local" area.

Service is superb, workmanship is top quality, parts used to a high standard and the staff are knowledgable , very freindly and helpfull and advice is always free.

Its the first decent computer shop ive ever found !